Rooms/main lobby were very nice. Vending machines were not working, but they do have a downstairs area for purchasing a few food/drink options. Additionally, the gift shop was closed during the entire length of our stay. Please keep in mind that your only options for parking are paying for complicated street-side parking (not managed by the hotel) or paying for the $45/day valet service.
Wish I had time, but suffice it to say a situation developed for me completely out of my control. It caused me to have to stay an additional 3 days, and required me to regularly interface with the staff. These guys ROCK - they made me feel like I was their #1 priority in a hotel with 100's of guests!! I will forever be grateful for their care for me during a very trying 3 days.
I came to the Hyatt cause it was my birthday and I know this hotel is very clean with a friendly staff. I've stayed here before and really had great stays and I highly recommend Hyatt at Crystal City !! The staff is incredible and the room service is second to none.
I had higher expectations for this hotel being a Hyatt Regency. It was evident upon arrival that the hotel has not been updated in some time. The elevators looked like maintenance has had to clean them multiple times over the years with streaks all over the doors, the hallways and rooms were updated, but more superficial updates. Just didn't give off the impression of a clean/well managed hotel when you see these things initially upon arrival. However, more disturbing is the type of guests at this hotel. If I didn't know better I would say the place was serving as a homeless shelter. Just some sketchy suspects. I would not recommend this hotel. Plenty of other good hotels, including Hyatts in the area to stay.
Chose this location for a birthday staycation celebration. I was very pleased with my entire experience. From the valet, to the front desk, to the room itself, I was very pleased. COVID-19 has kept us from traveling but being able to enjoy a luxury staycation was the next best thing.
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