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Holiday Inn National Airport / Crystal City

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Holiday Inn National Airport \/ Crystal City
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457 Reviews from our TripAdvisor Community

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Showing 432: English reviews
Faridabad, India
Level Contributor
193 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked a twin double bed room to save cost of stay for one night stay, for about 10 hours. The reception desk officer was not ready to give free car parking and we had to talk to the supervisor who obliged, saving $16!!! Since the purpose of staying here was to visit maximum number of places around Washington DC, it... More 

Helpful?
Thank RAJENDRA884
Bigfork, Montana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The restraunt they had on site was slow, they advertised that kids eat free with a purchase of a regular meal from the menu but when we got the check they wouldn't accept the kids eat free because we needed a coupon but no where in the details explained anything about a coupon. Website says there is a pool at... More 

Helpful?
1 Thank josiemannello
HINationalAirport, Assistant Guest Services Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Josiemannello, We would like to offer our deepest apologies for the inconveniences you experienced with The Holiday Inn National Airport. We are truly sorry that you weren't satisfied with our service. It's really unusual to receive complaint letters from our customers with all the care and attention that we give to each and every one. We are really disturbed... More 

CT
Level Contributor
188 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for 2 nights while doing some work at DCA. The shuttle was convenient and easy to use back and forth between the airport and the hotel. The hotel room was fairly clean and it was definitely a quiet place to lay my head at night. I was disappointed that a continental breakfast wasn't included.

Helpful?
Thank 721Anonymous
HINationalAirport, Assistant Guest Services Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Guest, Thank you for choosing the Holiday Inn National Airport Hotel. I am pleased to know that you have found our shuttle to be convenient and our rooms clean and quiet. I will most definitely share your comments with our Shuttle Drivers & Housekeepers. This will encourage them to continue to excel and motivate them to always be the... More 

Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Clean, fairly modern hotel within walking distance to transport and restaurants. Rooms fairly small for the price you pay, but if you can overlook that, the hotel is adequate for a night or two when you're in town. Breakfast room gets very crowded, so get in early.

Helpful?
Thank Peter M
Malone, New York
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 24, 2016 via mobile

Got stuck in DC on a layover, called around and this place had the best price of all the hotels with airport shuttles. Shuttle ride was quick, Check in was super fast, hotel in general was pleasing. The rooms were spacious, clean, quiet, and the morning shuttle was just as quick and convenient back to the airport. Company picked up... More 

Helpful?
Thank NJ B
1 review
5 of 5 stars Reviewed July 23, 2016 via mobile

Convenient place to catch a metro and visit DC area. I stayed for couple of nights here with my family and would recommend this place highly. Great customer service by Urooj and Ruslan makes it welcoming and comfortable. Next time ... Check this place out ...

Helpful?
Thank Gati K
Alexandria, Virginia
1 review
5 of 5 stars Reviewed July 19, 2016

First I would like to start off by saying Thank You, and that my Holiday Inn experience was definitely one to remember. It is such a breath of fresh air to know that pride in good old fashion customer service still exist, from the gentleman(Abby) who greeted and assisted me at the garage, to the personable and warm greeting at... More 

Helpful?
Thank 900NUPE
Atlanta
Level Contributor
140 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed July 14, 2016

While on a brief trip to DC, I decided to stay in Virginia. The Holiday Inn, National Airport was convenient and inexpensive. Well, I guess you get what you pay for. It started with trying to find it. As the crow flies, it is very close to National Airport, but I had a devil of a time finding it in... More 

Helpful?
Thank Daniel G
HINationalAirport, Assistant Guest Services Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Daniel, We would like to thank you for taking the time to share your feedback with us. I must apologize for the inconveniences that you experienced during your stay. We are currently in the process of upgrading and performing preventative elevator maintenance. I must apologize once more for the inconvenience this have caused. I have forwarded your email to... More 

Clayton, North Carolina
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 11, 2016 via mobile

The first bed I checked for bedbugs did not have any, but it had some blood and puke on the bottom, and the housekeeper or some prior occupant had flipped the mattress to hide it. They asked if I wanted them to remove the mattress,.when they should have demanded it to be removed. I informed the front desk and told... More 

Helpful?
Thank Chris A
HINationalAirport, Assistant Guest Services Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Chris, First and foremost, I would like to apologize for the inconvenience that you experienced during your stay with us. I am truly appalled by the events mentioned, rest assured that I have forwarded your email the relevant Managers for immediate attention. The Holiday Inn National Airport Hotel strives for excellence and is committed to providing exceptional Customer Service.... More 

Navarre, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 5, 2016 via mobile

To start off we waiting over 30 minutes for a shuttle to pick us up from the airport. We stood and watched multiple other hotel shuttles come twice before the shuttle for this hotel came once. When we checked in we were told that we would not be able to use our member number to receive points because it was... More 

Helpful?
Thank Kris M
HINationalAirport, Assistant Guest Services Manager at Holiday Inn National Airport / Crystal City, responded to this review

Dear Kris, First and foremost, on behalf of the Management and Staff of the Holiday Inn National Airport Hotel, we would like to extend our sincerest apologies for the inconveniences you experienced during your stay. We truly regret the events that you have mentioned regarding the Shuttle Service, please know that we take the comments from our guests very seriously,... More 

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Amenities

Highlights
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair access
Things to do
  • Hot Tub
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Nation's Capitol and the Holiday Inn National Airport, the best hotel in Arlington Virginia! This full service Crystal City hotel is located minutes from Ronald Reagan National Airport, the Pentagon, and 23rd Street restaurant row. Take advantage of our free wireless high-speed Internet. For government, contract and military travelers, the Holiday Inn offers a unique per diem package, the best of any Arlington hotel. Our hotel is also a great business location, convenient to many Northern Virginia companies, including IBM, Boeing, Lockheed Martin, EPA, Raytheon, USPTO and Navy Elite. We offer the amenities and meeting room services a business traveler needs for a productive visit. Our Arlington hotel offers accommodations that are great for vacations too! The monuments, museums and attractions in Washington, DC and historic Old Town Alexandria are easily accessible by Metro or car. Shop at the Pentagon City Mall and Fashion Centre Mall. For dining, guests can choose to enjoy Fresh Kitchen for breakfast and lunch and O'Malley's Sports Pub for dinner! We offer free high-speed Internet in our guest rooms and wireless Internet in our public areas. Our finest attribute is our professional and friendly staff. ... more   less 

Additional Information about Holiday Inn National Airport / Crystal City

Address: 2650 Jefferson Davis Hwy, US Route 1, Arlington, VA 22202-4001
Location: United States > Virginia > Arlington
Price Range: $88 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn National Airport / Crystal City 3*
Number of rooms: 280
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Also Known As:
Holiday Inn National Airport / Crystal City Hotel Arlington
Holiday Inn Crystal City
Holiday Inn Arlington
Arlington Holiday Inn
Hotel Style:
#5 Green Hotel in Arlington
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