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Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel

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1480 Crystal Drive, Arlington, VA 22202
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Traveler (198)
Room & Suite (136)
Videos (1)
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About

#22 of 47 hotels in Arlington
Location
4.4
Cleanliness
4.3
Service
4.2
Value
4.0
Travelers' Choice
GreenLeaders Gold level
Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall. Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C. Visit the Lincoln Memorial, the Thomas Jefferson Memorial, the Vietnam Veterans Memorial, the Martin Luther King Jr. Memorial, or one of the Smithsonian Institution Museums, including the National Museum of African American History and Culture. If sports is more of what you are looking for, catch a Washington Nationals game at Nationals Park or Wizards game Capital One Arena, home of the World Champions Washington Capitals. Our 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Coffee shop
Children Activities (Kid / Family Friendly)
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Breakfast available
Airport transportation
Banquet room
Meeting rooms
Photo copier / fax In business center
Convenience store
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Modern
Languages Spoken
English, Spanish
742Reviews16Q+A100Room tips
Traveler rating
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Sharon and Greg wrote a review Dec 2
5 contributions3 helpful votes
The location was great and the staff very accommodating. The room was clean and the housekeeping staff willing to please. On-site restaurant and bar were a bonus. Close to restaurants and the metro. Prefer Uber.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sara A wrote a review Aug 2022
Crawley, United Kingdom23 contributions5 helpful votes
Hotel's Favorite
Lovely hotel in a great location. Had booked a room with 1 bed as this was all that was available online. Manager at the desk offered to change me to a 2 bed room which better suited my family and allocated my group, rooms together. Starbucks located in the hotel which was very conveinient for quick breakfast and shops and Metro within easy walking distance. All staff were friendly and helpful. Restaurant next to the lobby has Happy hour on selected food and drink
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alaina Cowan, Guest Services / Front Office at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded Aug 28, 2022
Thank you for taking the time to share your experience at the Crowne Plaza Crystal City! We appreciate your valued feedback and are happy to hear that we exceeded your expectations. Thank you for choosing to stay with us!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lubiere wrote a review Nov 2022
Ottawa, Canada4433 contributions244 helpful votes
+1
Booked via IHG for 126$US. One night in August 2022. Waited 20 minutes for shuttle at DCA; arrived early at hotel, around 10AM and room was not ready, so we left our bags and took a Uber to DC for the day, Arriving in the evening from our visit, our room was ready. Nice room with 2 doubles bed, good TV, nice bathroom, all good. Decent gym with plenty of equipment. Took the first shuttle at 4h30AM (on time) to get to our early flight. All went well.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer L wrote a review Nov 2022
1 contribution
Me and my boyfriend missed our connecting flight due to the irresponsibility of American Airlines. They advised us we would be staying at the Crowne Plaza for a night, to catch the first flight out to NYC. After an upsetting night, we arrived at the Crowne Plaza at approximately 11:30 pm. The Guest Service Agents were not at all welcoming. They were dry and with an impassive looks on their faces. I chose to bypass that since we had a long night. We were checked into room 718. As we tried to get settled in for the few hours we had before our early morning flight, we attempted to turn on the tv. It was nonfunctional. We called the front desk. There was no greeting. I was asked what was wrong with the tv. The young woman responded by saying someone would be on their way up, and NO ONE arrived. At our check out, the man behind the front desk didn’t say a word to us. All he did was whip out a clear box and gestured to place the keys inside. There was no thank you, did not ask us how our stay was …. Absolutely nothing! I work in a hotel myself as a HR Manager. This is disgusting and unacceptable! Staff should be friendly, engaging, warm and welcoming at any time of the day. It is common for people to be inconvenienced and displaced during their travels. When arriving at a hotel they should be made to feel welcomed and cared for. I refuse to be believe guests voluntarily pay money to stay at this establishment. I do not recommend this hotel to anyone. This first impression is forever lasting one.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded 1 week ago
Hi X5673BYjenniferl, Thank you for leaving us feedback surrounding your experience with our hotel. We appreciate you choosing us and doing business with IHG® Hotels & Resorts. We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with our hotel management and sent you a private message to obtain additional details about your stay. I hope you read it at your most convenient time. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jeff wrote a review Oct 2022
Osceola, Indiana305 contributions85 helpful votes
+1
This is one of many airport hotels in close proximity to DCA. I found this to be a nice, easy option for an early morning flight or a late arrival. Pros: 1) The room was in great condition. Everything was clean, the bed was comfortable, and the suite was well laid out. 2) The WiFi was fast and reliable. 3) The staff were all friendly and helpful. 4) The fitness center had a lot of choices and the equipment was all in good condition. Cons: 1) At $40, the parking fee was a little pricey. This isn’t the cheapest option nor is it the most expensive. 2) There were no outlets within 4’ of the bed. This wasn’t a huge deal but a minor inconvenience. Overall, this was a really good option and if I find myself needing another hotel close to DCA, I’ll be back.
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lachelle Day wrote a review Oct 2022
Lubbock, Texas16 contributions6 helpful votes
Our first trip to DC was amazing! Staying here was definitely part of that experience! Everything from checking in, to checking out was good. I will say the best part of our stay was Dewit. He was so nice & took us so many places. He definitely went above and beyond. Please take care of him - good employees are hard to find!!
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Date of stay: October 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rose M wrote a review Oct 2022
Schertz, Texas190 contributions26 helpful votes
Stayed here for a business trip in DC. The common areas are fine, and restaurants onsite offer quality meals and service. However, my room smelled stale, arm chair was soiled, faux leather headboards were worn and peeling and bathroom was terribly small and difficult to maneuver. Good thing I only stayed two nights.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded Oct 28, 2022
Hi RoseMill, Thank you for your stay at Crowne Plaza Crystal City-Washington, D.C. Our hotel offers a quality stay in an environment where you can meet new and old friends. I saw your message, and I am sorry that your stay was not excellent. I understand your disappointment about these matters. Furthermore, I sent your review to our managers. They will review everything that has happened and take the proper steps to prevent these issues from happening again. We invite you to visit us in your future stay. We will provide you with the quality service that you deserve. Great wishes, Oscar C. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jordan wrote a review Sep 2022
Lawton, Oklahoma132 contributions153 helpful votes
Overall, this Crowne location wasn't bad. They have a Starbucks and the location is okay. The rooms were fine. The breakfast was definitely overpriced for what you get, but if you are an IHG rewards member you get a voucher. One of the elevators didn't work and the other two took forever sometimes, so I don't recommend a high floor.
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Date of stay: September 2022
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Do not chose a high room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alaina Cowan, Guest Services / Front Office at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded Sep 27, 2022
Thank you for taking the time to share your experience at the Crowne Plaza Crystal City! We appreciate your valued feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TLS wrote a review Sep 2022
3 contributions1 helpful vote
The hotel was in a good location, close to the shops and metro. Customer Service was very poor, reception staff was rude and not helpful at all specially male staff. Restaurant was very friendly. There was no customer greeting and when we checked out no comment, I found all a bit odd.
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alaina Cowan, Guest Services / Front Office at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded Sep 27, 2022
hank you for your candid review. We sincerely apologize for the negative customer service you experienced. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ernest k wrote a review Aug 2022
1 contribution
As a whole we had no problem with the hotel but the bed were terrible talked to some other family members who were there for the Mason family reunion and they felt the same it's time to get rid of those mattresses they're done. One of the number 1 things you look for while traveling is a nice comfortable bed it did not happen . One thing for sure we will not be staying there again.
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Date of stay: August 2022Trip type: Traveled with family
Room Tip: It seems that all hotels in urban areas are starting to charge for parking not a problem but Some...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Alaina Cowan, Guest Services / Front Office at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Responded Aug 28, 2022
Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza CRYSTAL CITY-WASHINGTON, D.C. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$111 - $188 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza washington national airport hotel arlington, crowne plaza arlington, crowne plaza hotel arlington
FORMERLY KNOWN AS
Crowne Plaza Washington National Airport
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
308
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CROWNE PLAZA CRYSTAL CITY-WASHINGTON, D.C., AN IHG HOTEL $114 ($̶1̶6̶8̶) - Updated 2022 Prices & Reviews - Arlington, VA

Frequently Asked Questions about Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel
Which popular attractions are close to Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Nearby attractions include The Tomb of the Unknown Soldier (0.7 miles), Gravelly Point Park (0.5 miles), and Arlington House - The Robert E. Lee Memorial (0.7 miles).
What are some of the property amenities at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Some of the more popular amenities offered include free wifi, airport transportation, and a business center.
Which room amenities are available at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Conveniently located restaurants include Lebanese Taverna, Ted's Montana Grill, and Legal Sea Foods.
Does Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel have airport transportation?
Yes, Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Crystal City-Washington, D.C., an IHG Hotel?
Many travelers enjoy visiting Arlington National Cemetery (1.6 miles), Alexandria's Christ Church (3.8 miles), and Old Town (3.9 miles).