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Crowne Plaza Crystal City-Washington D.C.

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1480 Crystal Dr, Arlington, VA 22202-3231
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (159)
Room & Suite (69)
Dining (16)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Crystal City-Washington D.C.
Updated 08/24/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 53 hotels in Arlington
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The Crowne Plaza Crystal City-Washington D.C. Hotel in Arlington, Virginia is a first class, full service hotel located in the heart of Crystal City. Only moments away from the Nation s Capitol and the Pentagon, we are less than one mile from Reagan National Airport. Located within minutes of Washington, DC agencies and attractions, the Crowne Plaza is close to companies and agencies such as US Airways, IBM, Boeing, Lockheed Martin, General Dynamics, National Guard , and many more. We specialize in government travelers offering per diem rates. Stay connected with our free Wireless High Speed Internet Access in our public areas and 24 Hour business center. Maintain your exercise regimen in our 24 Hour Fitness Center. We boast five meeting rooms plus an array of business class amenities.
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Full view
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Coffee shop
Free airport transportation
Business Center with Internet Access
Conference facilities
Baggage storage
Convenience store
Parking garage
Wifi
Breakfast available
Airport transportation
Banquet room
Meeting rooms
Fax / photocopying
Photo copier / fax In business center
Newspaper
Non-smoking hotel
ATM on site
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Complimentary toiletries
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
685Reviews14Q+A100Room tips
Traveler rating
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Popular mentions
Meangurl666 wrote a review Aug 2020
Charleston, South Carolina37 contributions6 helpful votes
I booked a room here, as I do every year. I have had minor problems in the past, and one really great over the top experience. However my most recent stay on Saturday is making me question whether or not I will ever stay here again. I dropped off my rental car at the airport. At 1134 pm, I made my first call to the airport about a shuttle pickup. I was told the shuttle was on it's way. I called again at 1147 pm and was told the same. I called back at 1205 am again it is on it's way. Finally, at 1226 am I was told the driver went home at 1130 pm and I would have to take an Uber or Taxi to the hotel and the hotel would pay for it! THERE WAS NO TAXI IN SITE. I was able to get an Uber, I told the front desk clerk the cost of the Uber (18.45) he refunded me 10 and told me to take 2 bottles of water. I contacted customer care the next business day, only to be told on their website that it clearly states the shuttle stops at 1130 pm. They would create a case and forward to management. I have stayed at this property many times in the past and I am an IHG Gold Member. I feel insulted, not only by what happened but I how I was treated!
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Date of stay: August 2020
Rooms
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Response from IHG Service, Owner at Crowne Plaza Crystal City-Washington D.C.
Responded Sep 15, 2020
Hi there, Meangurl666! I appreciate you for staying at Crowne Plaza Crystal City-Washington D.C. and for giving us your thoughts about your recent visit. I truly understand that you had issues with the shuttle service. We strive to provide the best service and accommodations for our guests but regret that was not your experience. I'm so sorry for all the hassle. As IHG wants to make your every stay flawless, your thoughts are taken into account. I've shared with our hotel management to be used as a reference to better your next experience with us. Again, thank you for visiting us and we hope you give us another chance to show you how great our hotel is. All the best, Peter J. Case Manager IHGService
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Kris G wrote a review Jun 2020
Moss Point, Mississippi118 contributions21 helpful votes
An absolutely terrible IHG property, they should lose their corporate flag. This hotel was terrible. Our room never got cleaned and we had to go get clean towels EVERY day of our stay. I would never stay at this hotel again.
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Date of stay: June 2020Trip type: Traveled with family
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Response from IHG Service, Owner at Crowne Plaza Crystal City-Washington D.C.
Responded Jul 7, 2020
Hello krgodlewsky, Thanks for the stay and for the review. I am very sorry to hear about the condition of the room and the lack of housekeeping. I have taken note of your comments and shared them with management for review to make necessary actions to addresses these concerns. Should you need to discuss this further, please contact us at the hotel directly. I hope you give us a chance to host you again in the future. Best Regards, John O Case Manager IHGService
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Dr. Gee Dee Em Jay wrote a review Jun 2020
Washington DC, District of Columbia1 contribution
My wife and I checked in the hotel on Saturday (6/20/20) and due to check out on Wednesday (6/24/20). There was a problem with our billing info from the 3rd party company at check in. Unfortunately, my card was charged for items allegedly included with the third party billing. We went to Marshay at the front desk on Tuesday morning and she was not only professional in her handling of the matter, she was thorough and very pleasant. She worked hard to resolve our issues and pointed out the mistake made at check in. Her demeanor and manner at the front desk is exactly what is needed from more front line staff. As a former hotel manager, I look for certain aspects of customer service. She has it and she needs to be used to train other staff in the the art of dealing with issues that guests bring. Sometimes, we as guests come with very complex issues that may not even be the fault of the hotel. However, how you handle us in that stressful moment can be the difference between a great stay and a bad review. Well, Marshay hit this one out of the park. We are so glad that she was there to deal with us. The hotel was nice and the room was comfortable. But the highlight of your hotel was Marshay... and my wife loved the Starbucks too! Great job, Marshay and excellent hire, Crown Plaza!
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Date of stay: June 2020Trip type: Traveled as a couple
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Jasmina T wrote a review Mar 2020
1 contribution
We stayed there for three nights, and it would have been a pleasant stay that it was not for a deposit. When they charge you they say that it takes about 5 working days for a deposit to be returned, but now it is exactly 28 days and no deposit is returned. We have been in contact with them several times and each time they would lie:" do not worry, ... it will be next week,... next Tuesday,.... next Thursday,... "
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Date of stay: February 2020
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Response from Walter E, Front Office Manager at Crowne Plaza Crystal City-Washington D.C.
Responded Mar 23, 2020
Dear JasminaT1965, Please accept our deepest apologies regarding incidental deposit not return in a timely manner. Typically, once the reservation is checked out any extra funds will be released, please give us a call at 703-416-1600 and ask to speak with accounting Dept. Best regards.
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jessica s wrote a review Mar 2020
1 contribution
Great place to rest and relax with king size bed that any royal would find it's like sleeping on a could room service top notch I asked for sugar to sweeten my coffee and received a stack of various sweeteners just to make sure the bases was covered and they sent several different options if creamers just in case I found all staff members to be very friendly while remaining professional location is ideal close enough to shipping and major excursion to be seen while in DC also has parking structure at an additional cost well worth no street parking in such a major city
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Date of stay: March 2020Trip type: Traveled as a couple
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Response from Walter E, Front Office Manager at Crowne Plaza Crystal City-Washington D.C.
Responded Mar 16, 2020
Dear S5328IKjessicas, Thank you for choosing our hotel and also for taking the time to share feedback about your recent experience. We are so happy to hear our team made you feel welcome, hotel location and amenities worked out great fro you. We are looking forward to serve you in the near future!
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Previous
PRICE RANGE
$101 - $292 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza washington national airport hotel arlington, crowne plaza arlington, crowne plaza hotel arlington
FORMERLY KNOWN AS
Crowne Plaza Washington National Airport
LOCATION
United StatesVirginiaArlingtonCrystal City
NUMBER OF ROOMS
308
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Frequently Asked Questions about Crowne Plaza Crystal City-Washington D.C.
Which popular attractions are close to Crowne Plaza Crystal City-Washington D.C.?
Nearby attractions include The Tomb of the Unknown Soldier (0.7 miles), Gravelly Point Park (0.5 miles), and Arlington House - The Robert E. Lee Memorial (0.7 miles).
What are some of the property amenities at Crowne Plaza Crystal City-Washington D.C.?
Some of the more popular amenities offered include free wifi, airport transportation, and a business center.
Which room amenities are available at Crowne Plaza Crystal City-Washington D.C.?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Crystal City-Washington D.C.?
Guests can enjoy breakfast during their stay.
Is parking available at Crowne Plaza Crystal City-Washington D.C.?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Crowne Plaza Crystal City-Washington D.C.?
Conveniently located restaurants include Lebanese Taverna, Jaleo, and Legal Sea Foods.
Does Crowne Plaza Crystal City-Washington D.C. have an airport shuttle?
Yes, Crowne Plaza Crystal City-Washington D.C. offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Crystal City-Washington D.C.?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Crystal City-Washington D.C. offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Crystal City-Washington D.C.?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Crystal City-Washington D.C.?
Many travelers enjoy visiting Arlington National Cemetery (1.6 miles), Anderson House (3.5 miles), and Ford's Theatre (2.8 miles).