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DoubleTree by Hilton - Washington DC - Crystal City

3,004 reviews
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Traveler (498)
Room & Suite (256)
Dining (26)
Overview
  • Excellent39%
  • Very good31%
  • Average18%
  • Poor8%
  • Terrible4%
Travelers talk about
“double tree”(177 reviews)
“north tower”(128 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from DoubleTree by Hilton - Washington DC - Crystal City
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,004)Write a Review
There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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801 - 805 of 2,903 reviews
Reviewed May 19, 2016

Desk clerks are rude and act like you are bothering them any time you make contact with the. A/c in all rooms will not cool room and thermostat doesn't work. Overall the stay at this hotel is the worst I have ever had at a...More

Review collected in partnership with DoubleTree by Hilton
Thank brettl253
Response from Miri L, on behalf of the staff at DoubleTree by Hilton - Washington DC - Crystal CityResponded June 6, 2016

Dear brettl253 Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with...More

Reviewed May 18, 2016

I am a hilton honors member. the front desk would not allow me early check in saying that since I booked through a third party web system, they will have to charge me $ 25 extra. they refused to credit the rewards points to my...More

Thank caribbindian
Response from Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded May 20, 2016

Thank you for sharing your review. We do charge an early check in fee for all guests that wish to check in prior to 11am. Gold & Diamond members can have this waived after 11am. However, any guests that do not wish to pay the...More

Reviewed May 17, 2016

Staff could not have been more outgoing & pleasant! Room was large, clean and very comfortable. We loved the roof top rotating restaurant. Being a Hilton Honors member really pays. We got free internet and a free upgraded room!More

Review collected in partnership with DoubleTree by Hilton
Thank Paul S
Response from Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded May 20, 2016

Thank you for writing a review. It is rewarding to read that the staff made a positive impact on your stay. The housekeeping and engineering team will be thrilled to read that you found the room to be clean and comfortable as they work so...More

Reviewed May 17, 2016 via mobile

Room was nice and clean. Check-in was a breeze. Only negative was the tight parking deck. This is a huge Hotel with a lot going on. The indoor pool was large and clean with a nice view. Would definitely return.More

Thank bignar
Response from Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded May 20, 2016

Thank you for your review. It is nice to read that you had an enjoyable stay started with an easy check in. Parking can be tight when the hotel is busy with functions and I apologize that you had a challenge finding a spot. Many...More

Reviewed May 17, 2016 via mobile

We have been staying at this location on and off for the last 10 years. It's between the Double tree and Mark Center Hilton. The Double Tree is far the better of the two. Friendly staff, and very helpful. Especially The room staff Ophelia. Makes...More

Thank Dude2002
Response from Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal CityResponded May 18, 2016

Thank you for taking the time to write a review. The team loves welcoming back familiar faces and we truly appreciate your decision to return to stay so many times. While we have nothing but nice things to say about the Mark Center, we are...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Center with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
$108 - $348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Business Hotel in Arlington
#21 Family Hotel in Arlington
#23 Romantic Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$108 - $348 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#21 Business Hotel in Arlington
#21 Family Hotel in Arlington
#23 Romantic Hotel in Arlington
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (498)
Room & Suite (256)
Dining (26)
Pool & Beach (2)
Business Center & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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BobandCathy
September 3, 2017|
AnswerShow all 2 answers
Response from Ben1955 | Reviewed this property |
I am sorry I don't know the definitive answer but I am sure you will be able to Email the double trees and I am sure they will help you Thanks for taking time to ask though and I'm sure you will enjoy your stay Ben
0
Votes
BobandCathy
September 3, 2017|
AnswerShow all 4 answers
Response from doc_que | Reviewed this property |
Best way is to use UBER
0
Votes
johnnassau
July 23, 2017|
AnswerShow all 5 answers
Response from Anne M | Reviewed this property |
No complimentary breakfast unfortunately x
0
Votes
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12345613
Room Tips
"North tower facing north or east has views of the Mall. All others have no view of DC."
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"the pentagon tower has a great view of DC. suites have no view"
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"Ask for room with city views. It's a little bit more, but not too much."
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"Go for the rooms with the view of DC"
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