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DoubleTree by Hilton - Washington DC - Crystal City

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2,688 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton - Washington DC - Crystal City
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Showing 2,600: English reviews
Long Beach, California
Reviewed March 19, 2016

I was very pleased overall with my stay at this Hilton Garden Inn. HGI's are one of my favorite brands, especially for short stays. I found my room bigger than normal for an HGI, and I was on the top floor so it had very tall ceilings, too. My only critique was that the carpets were somewhat worn and stained,...

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Helpful?
Thank Jeff D
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. While I appreciate the review, I believe you posted it to the wrong property. It is nice to read about your positive stay at the Hilton Garden Inn! Thank you again for your review and we hope next time you will stay with us. As always, I invite anyone reading my responses to contact me...

Tampa, Florida
Reviewed March 19, 2016

I want to thank Veronica and Erika for being super stellar when checking in on Thursday!!! It is always such a pleasure having such service. I want to say thank you to Vincent for going above and beyond to make sure our event went smoothly and accommodating our request. There was a huge discrepancy with the sales department when booking...

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Thank Sandy B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. Veronica and Erika are fantastic team members and we are lucky to have them welcoming our guests. Vincent works hard to ensure all events in the hotel go as smoothly as yours did. It is rare for a discrepancy to occur as everything is contracted and detailed prior to the event. My apologies that...

Reviewed March 19, 2016 via mobile

The place is really big and really nice with a great location. We were here for a cheer competition at National Harbor. I location was pretty convenient minus the traffic. Traffic is a NIGHTMARE. The staff was for the most part friendly and attentive. They did however have very little patience for rowdy cheerleaders. I think when you book a...

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Helpful?
Thank spryttle
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing a review. It is nice to read that you enjoyed your stay with us. Yes, the traffic in the DC area can be tough, especially during the peak travel times. In non peak travel times, getting to National Harbor is simple; a 20 minute ride. However, in traffic it can be a hour ride. We try...

Muncie, Indiana
Reviewed March 19, 2016

The free shuttle service and proximity to the metro make this a very convenient location. The staff here is superb! Very accommodating and helpful with a smile. The downside is the food available at the hotel. There is a restaurant that focuses on the buffet style, although you can order a la carte. The bar in the lounge doesn't open...

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Helpful?
Thank pegalewis
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. I am glad that you found our location to be convenient for your needs and appreciate your comment on the staff. They work hard to offer this impression to all of our guests. Your suggestion to open the lobby bar earlier is appreciated and will be considered. We do have some guests that get...

Roswell, Georgia
Reviewed March 18, 2016

I had a long work week before this and a cramped, uncomfortable stay the night before, at another hotel. While checking in to this one, on a reward stay, I requested an upgrade, if available. For 40 dollars more, I received a nice one bedroom suite. It was not as spacious as a regular suite, but then, this hotel is...

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Thank debashrisengupta
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. I am sorry your stay prior to the one with us was not a positive one, but glad we could offer a different experience. We do have many different suite options and it is nice to read that one was available to you. I appreciate your comment on the staff and that you enjoyed your...

Kansas City, Kansas
Reviewed March 17, 2016

Room was clean, and the beds were very comfortable. We had a king bed with a sofa, and when the sofa is open, there is no room to move between the bed and sofa. I was disappointed that the shuttle didn't take us into DC, but just to a metro stop a couple of blocks from the hotel. I was...

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Thank gttmeier
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for posting a review. It is nice to read that you enjoyed your room accommodations and I know the housekeeper will be thrilled to read that you found your room to be clean. The team works hard to make sure each guest has this impression. Due to the amount of traffic during certain times between Crystal City and...

AZ
Reviewed March 17, 2016

This is a clean convenient hotel for my purposes, booked a king suite for an internment at Arlington. Day 1 TV issues; called front desk and told there should be a channel directory in my room, nope. Directories were discontinued several years ago. After engineer left and I was in bed at 10:45 my phone rang and they said the...

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Thank WestwardHappy
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing such a detailed review. I am truly sorry that you had such a poor experience. While challenges arise from time to time, it is so rare for one guest to have so many occur during one stay. I hope you read the many other recent reviews to know that you experience is much different than the...

Kaplan, Louisiana
Reviewed March 15, 2016 via mobile

Great location to DCA & Pentagon City Mall...just across freeway from the Pentagon...easy access to DC. Shuttle service to DCA & metro is very convenient....employees who helped make my stay pleasant are Isabel Gonzalez, Brittany Gardner, Lupe Flores, among many, many more!

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Thank Kenneth B
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing your review. I am glad you found our location to be convenient for your needs. We are fortunate to be close to so many popular destinations, the airport, Metro, and easily accessible from many highways. I appreciate you mentioning Isabel, Brittany, and Lupe. They are stellar employees and I am lucky to have them as part...

Sherman, Illinois
Reviewed March 15, 2016

Very nice accommodations. Staff very helpful. Restaurants reasonably priced and food/service very good. Great view of the Pentagon from the top floor restaurant - no bad views, it rotates! Great fitness facilities and pool.

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Helpful?
Thank Lee W
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for your review. It is nice to read that you found the staff helpful and enjoyed dining in one of our outlets. The Skydome is truly unique to this area due to the revolving floor and stunning views. I am glad you went up to enjoy a meal there. Thank you again for your review and for staying...

Virginia Beach, Virginia
Reviewed March 12, 2016

I found this hotel through this very website. I saw all the fantastic reviews and GORGEOUS pictures. I thought this would be perfect for my get away. I was wrong. To begin, I paid 29.00 to park in the garage, the price is not the issue, the ability to get out of the garage is. When I checked in, I...

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Helpful?
1Thank Brittany H
Dori F, General Manager at DoubleTree by Hilton - Washington DC - Crystal City, responded to this review

Thank you for writing such a detailed review. I can completely understand your frustration of not having your key work in the garage. I do not want to make excuses as I am unsure why this was a challenge. It is rare for this to occur and I am sorry it did for you. The Director of Front Office will...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Full service hotel minutes from Ronald Reagan National Airport and located across the Potomac from Washington D.C. just two blocks from the Pentagon and Fashion Centre Shopping Mall. Houses the areas only revolving rooftop restaurant and lounge featuring views of the DC skyline. Amenities include luxurious guest rooms and suites with high speed internet access, fitness center, indoor heated pool, lobby bar, cafe, and fine dining restaurant. ... more   less 

Additional Information about DoubleTree by Hilton - Washington DC - Crystal City

Address: 300 Army Navy Dr, Arlington, VA 22202-2891
Location: United States > Virginia > Arlington
Price Range: $133 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton - Washington DC - Crystal City 3.5*
Number of rooms: 631
Reservation Options:
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Also Known As:
Doubletree By Hilton - Washington Dc - Crystal City Hotel Arlington
Doubletree Hotel Arlington
Doubletree Crystal City National Airport
Doubletree Hotel Crystal City
Hotel Style:
#21 Business Hotel in Arlington
#23 Romantic Hotel in Arlington
#28 Family Hotel in Arlington
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton - Washington DC - Crystal City staff and other travelers.
33 questions
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Columbus, Ohio
10 months ago
Jacksonville, Florida
Easton, Maryland
2 months ago
Arlington, Virginia
over a year ago

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Questions? Get answers from DoubleTree by Hilton - Washington DC - Crystal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose a DC view room on a higher floor.”
DebbieJ144, 1 week ago | Read review
“We upgraded our view room to a view room suite. The extra space and 2nd tv were very nice.”
alanmR8887GJ, 2 weeks ago | Read review
“The eighth floor in the south tower was quiet on weekdays but not during the weekends!”
DoverJungleboy, 3 weeks ago | Read review
“North Tower - City View”
CharlesC918, 4 weeks ago | Read review
“Wi-if is free if you enroll in the Hilton Honors Club. Self-parking fee is $30 nightly. There is 12-hour metered parking on the street.”
churchmusiclover, Mar 19, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question