Found this to be a very good hotel for business travel. Airport shuttles were fast and easy. Metro station is a block away, and I was kindly told that it would be better to walk on the side street to avoid construction, which I appreciated. Rooms were modern for an airport hotel. Very fast access to the city, though the Yellow Line is closed for at least another month. Hilton Garden Inn isn’t a bad brand and I found this to be better than the average Hilton Garden Inn.
Excellent hotel. The room was clean. The bed and pillows were very comfortable! Check in was awesome. Market they had was great to snacks and beverages. Great location. Very close to airport and DC. Parking on site .
Hotel is clean and the beds are comfortable (I have back issues, so that is important to me). Staff is friendly. Located near some great restaurants that are within walking distance or easy to get delivery. Things we wish had been different: 1) better hotel menu access online which should have been there per the Hilton site (there were people in our party with dietary needs and it would have been helpful to them); wait staff did help with this, but it would have been much stressful in advance. 2) better lighting/plugs in the rooms; two of four plugs in one room didn’t work and one room only had one lamp.
This hotel is in need of serious upgrading and repairs (broken ice machines on multiple floors, worn and dirty carpets, baseboards pulling away from the walls, etc.). We chose a room using the Hilton new app, only to have it not be ready for us. The front desk then fumbled to find us a new room, but put us right next to the elevators overlooking HVAC equipment. After complaining and asking for our originally booked room, someone new appeared at the desk to make calls and finally allow us to check in to it. It is very difficult to explain the unprofessionalism and ignorance shown upon trying to check-in and remedy the room problems. Bottom line? You expect MUCH more from the Hilton name.
The pros: great location, staff is welcoming and helpful, breakfast was good. Very close to great restaurants, shopping and Metro stop. Easy to walk to any of these. The cons: none significant. FWIW: You have to stop your car at the front and check in to get a parking pass - cost is $35 a day. Not a lot of room for your car while you’re checking in, but they are quick. If you are accustomed to an HGI in a more suburban location where you have plenty of room to park and have some distance from others, you’ll feel cramped here. But it’s a big city and it can’t be helped. Plenty of city noise, but none from the hotel itself.
This property is well maintained, clean and convenient to the Crystal City area. Despite its location on a major thoroughfare, my room was quiet. The climate control worked well with sufficient air conditioning to cool the room with outside temperatures near 90 degrees. The only possible complaint was the cost for parking, which, with tax, was close to $35/day.
Room was nice and all I required for my one night stay. Plus the hotel is close to many restaurants in the Crystal City area and easy walking distance. Management was courteous and the hotel staff was friendly.
The hotel is very convenient to the airport and close to a metro stop. I felt as safe here as anywhere else in DC. The shuttle was very convenient and runs on demand. Front desk assistance was hit and miss, but our drop off at the airport by Mauricio was a cherry on top.
I rented a room for only like 10 hours, I needed to get some rest before an overnight job. Parking is like $40 which is outrageous even for the location, I was told if I didn't like the price, I could park on the street, and update the meter every 2 hours. Really? I came here for an 8 hour nap in the middle of the day, and you want me to wake up every two hours to put money in a street meter? Rude. The housekeeping staff were being very loud and obnoxious going up and down the halls with their carts, yelling to one another on opposite ends of the hotel. I arrived a little before 1pm, thankfully they let me check in early. By the time I got everything settled I didn't get to sleep until 2:00pm. At roughly 3:45pm I am violently woken up by the fire alarm. (Which is a really good fire alarm I might add, it really made me want to get out of the building, it was the loudest and most ear piercing fire alarm I've ever heard.) I call the front desk to see if it was a drill. They told me "It's a false alarm caused by them turning the oven on in the kitchen" and apparently it happens every day. Something I would have loved for them to tell me, because I wasn't able to get back to sleep. Just laid there and tossed and turned the rest of the visit there. The location is your typical city, in terms of sounds you will hear. Police / fire department, and construction. Loud sounds making it hard to sleep during the day. I can't speak for the night. Then I go to take a shower around 7:30pm and realize there is no shower curtain. I call the front desk and inform them, I need to get going and don't have time for them to rectify the issue. Luckily the room was a double queen and had plenty of towels to sop up the inevitable mess that was made from me taking a shower with no curtain. It was a $200 nap that only lasted about 1 hour and 45 minutes. I live 2.5 hours south of there, I could have spent the 5 hours in traffic and still gotten 3 hours of sleep if I had just gone home, and I could have saved the money. I chose the hotel for convenience, and hospitality, and instead got a heart attack and a mess to clean up after showing. I do not recommend this place until they fix the fire alarm issue. I'm sure not every room is missing their shower curtain, but with the rest of the experience being so miserable, it was really just icing on the cake. If I could give 0 stars I would.…
We had some issues with checking in, so had to contact Booking.com. Both Monique and the guy from Booking.com we’re able to resolve the problem. Credit to the company, nothing was too much bother to her.