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801 North Glebe Road, Arlington, VA 22203-1825
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Traveler (140)
Room & Suite (81)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Arlington Gateway
Updated 11/08/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 50 in Arlington
Location
4.4
Cleanliness
4.4
Service
4.3
Value
3.9
Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Car hire
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Coffee shop
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, Spanish
Hotel links
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Location

Full view
87Good for walkers
Grade: 87 out of 100
88Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
491Reviews19Q+A66Room tips
Traveler rating
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  • 18
Time of year
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Most Recent
Serendipityquest wrote a review Jun 25
San Francisco, California104 contributions95 helpful votes
There are management and facility issues at this hotel. At best, it is what I’d expect at a three star Sheraton level hotel. It has every failure complaint I have about an expected 4 Star Hotel. No Bellmen. No room service. A gabby registration person (solo at the desk) when people are waiting (I am handicapped with a bad back and had to wait standing while the registration person discussed his interest in movies with another guest, and no place for me to sit - ADA issue?). He told me that our room was upgraded, well, actually we had already booked the upgraded room. He lied and told us was the hotel upgraded us. We get to our room assigned for 10 days and there are virtually no drawers or storage. Each nightstand has one small drawer. There are three medium size drawers under the TV. I was told not to expect daily housekeeping and to call, but arriving at midnight to see 3 towels in the room for two of us is a bit skimpy. The nightstands are not much on electrical outlets, there is one in the lamp. I am a Level 5 Ambassador guest and expected a lot more from the Westin brand. My profile indicates requests for extra towels and feather pillows…nothing extra. As far as a “Warm Welcome”… they screwed up big time.
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Date of stay: June 2022Trip type: Traveled
Room Tip: No Valet Parking.
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304Scott wrote a review Jun 11
Charlottesville, Virginia12 contributions6 helpful votes
Stay here regularly and usually in and out, but trying to get some work done today I have come to realize there are no quiet places in this hotel to think, read, work, or zoom. The restaurant has dance music blaring at 730a with one customer in the massive space. Simply turning that off would be a big step toward adapting to the zoom and remote work era. Starbucks has a cooler or hvac unti that making a big racket and the staff speak very loudly to compete. All hard surfaces cause sounds to bounce. Lobby is an echo chamber wiht more music and loud voices. Also lots of tour groups of teens. Impossibly unproductive for a hotel of this nature adn raining so not options to relocate this early in the morning.
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Date of stay: June 2022
Value
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EEfry wrote a review May 2022
3 contributions
I went to DC this past month. The hotel is beautiful, and the rooms are very nice. I slept there 2 nights, and it was very nice except for one thing; room service didn't come at all. The room had no fresh towels, and they didn't come to clean out the garbage or anything. Overall do recommend staying here though!
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Date of stay: May 2022
Location
Cleanliness
Room Tip: Pick rooms that are on the edge of a level, they are a lot quieter
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Samantha Netzband wrote a review Mar 2022
Sherrill, New York218 contributions43 helpful votes
I am so glad that my friend and I found this hotel. I'm used to typically staying near Alexandria or in Maryland when I visit D.C. and had not ventured too much into Arlington. This hotel is the perfect distance from D.C. Given that we drove for this trip, we were easily able to get to the hotel and park our car. We were very close to the Ballston Metro for easy access to D.C. There are also many restaurants and shops close to this hotel if you are looking for something to do. The room was very modern. I'm always so impressed by the Westin and will continue to stay at these hotels.
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Date of stay: February 2022
Value
Rooms
Service
1 Helpful vote
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Ray C wrote a review Mar 2022
5 contributions2 helpful votes
We have stayed at this hotel many times, as it is our "go to" property when visiting family or traveling to DC. It is conveniently located close to the Metro and is nearby many good places for food and drink. Across the street is our favorite, The Mussel Bar, with Bartender extraordinaire, Melvin. Regarding the hotel, rooms are clean, beds are extremely comfortable and the staff is very accommodating. Kudos to Ms Chelsea Reid, front desk supervisor. who is particularly kind and helpful. Since our daughter lives in the area, we expect to return many times!
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Date of stay: March 2022
Rooms
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Service
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mcsmcsmcs wrote a review Nov 2021
Los Angeles26 contributions2 helpful votes
The room was fine. But in my 3 night stay I had 3 customer service issues which were pretty disappointing for a hotel at this price/class. 1) On my first night, I had some food delivered via Uber Eats. It didn't come with utensils so I called the service hotline and asked for some to be brought up. They said it would be no problem. The utensils never arrived.I ate with my hands. Hours passed. No utensils. 2) On my checkout morning I called the front desk to ask for late checkout. I was on hold for 40 minutes before I gave up and went downstairs to ask in person (it was granted, but still, a 40 minute+ hold for a guest is unaccetable) 3) After checking out I left my luggage (3 bags) at the front desk for a few hours before my flight. When I went to retrieve it, they only brought out one bag. I told the attendant there were two more, and it took fifteen minutes for them to locate the other bags, because, as she explained, whoever had put the bags in the storeroom had only bothered to tag one of the bags and left the other two lying around. I came pretty close to missing my flight because of this carelessness. The room was comfortable, but I recommend staying elsewhere.
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Date of stay: November 2021
Value
Location
Service
Trip type: Traveled
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Response from Tom Nguyen, Guest Services / Front Office at The Westin Arlington Gateway
Responded Nov 18, 2021
Good Day, Thank you for staying at The Westin Arlington Gateway. We strive to make every stay pleasant and memorable. I do apologize for failing short of these expectation. We have shared your feedback with out hotel staff to ensure that this is an isolated incident. Be well.
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Lori P wrote a review Nov 2021
Hot Springs, Arkansas107 contributions30 helpful votes
+1
This hotel is amazing. We were fortunate to have a suite. Wow. Our room was huge and so comfortable. 2 mini-fridges, a large bedroom with a lovely bathroom. Our sitting area was spacious and comfortable. The view was great. Hotel staff were great, welcoming and friendly. Definitely a wonderful time. Starbucks was great downstairs. And The Commentary had wonderful drinks and service.
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Date of stay: October 2021Trip type: Traveled
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Response from Tom Nguyen, Guest Services / Front Office at The Westin Arlington Gateway
Responded Dec 10, 2021
Good Day, Thank you for staying at The Westin Arlington Gateway. We love to hear how friendly our staff is. The Commentary and Starbucks are just one of our great amenities here at the hotel. we look forward to seeing you again!
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Fritz wrote a review Oct 2021
Roswell, Georgia749 contributions467 helpful votes
What a mess! Avoid on weekends as buses of preteens take over the hotel and any semblance of a good night sleep is lost. I spent two suite night upgrades to get what had to be a standard room on a low floor. Mold in the shower, clogged sink, torn and stained carpet. I would look elsewhere.
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Date of stay: October 2021Trip type: Traveled
2 Helpful votes
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Response from Tom Nguyen, Guest Services / Front Office at The Westin Arlington Gateway
Responded Oct 16, 2021
Good Day, Thank you for staying at The Westin Arlington Gateway. We strive to make every exceed every expectation. For this stay we apologize for the achieving this goal. We have shared your feed back with the appropriate team member to ensure the problem does not arise again.
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Joyce T wrote a review Sep 2021
3 contributions1 helpful vote
As a Platinum Elite member, I expect excellence in every Marriott experience. We had booked our son's bar mitzvah for April 2020- but due to the pandemic it got postponed 3 times. The staff was flexible, courtesy and responsive every time we had to change. And when we had the event last week, it was a home run. We had 20+ guests/family staying at the hotel and everyone had an amazing time. Thank you Arlington Gateway for a world class experience.
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Date of stay: September 2021
Cleanliness
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Response from Tom Nguyen, Guest Services / Front Office at The Westin Arlington Gateway
Responded Dec 10, 2021
Good Day, Thank you for staying at The Westin Arlington Gateway. We appreciate all of our Platinum Elite members during their stay. We love to hear how our banquet team helped you during the event. We look forward to seeing you again in the future.
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Diane C wrote a review Sep 2021
Trumbull, Connecticut56 contributions39 helpful votes
I was excited about my stay at the Westin Arlington but left feeling somewhat disappointed. First the good things, the view from our room was great and the hotel is in a great location in Ballston - it’s close to the highway as well as shops and eateries. Another huge plus was the water pressure in our room - it was excellent. The hotel staff were nice, though no one inquired about how we felt about our stay at check out. Unfortunately, the stay and our room felt very “no-frills” and was not that clean, which was surprising considering the hotel’s stated “commitment to clean.” When we arrived, there was one tiny bottle of shampoo, a tiny bottle of body wash and two small bars of soap, for two people staying for 3 nights. I requested conditioner, which took quite some time to arrive and never received the lotion that I requested. No one came in to clean our room on the first day and while that surprised me, I ended up not being too upset about it. The lack of cleanliness in our room was also a surprise. I went to make tea and the coffee maker was filthy. I attempted to clean it and then just gave up because it was pretty bad. As a practice, I wipe things down when I arrive at the hotel and noticed, during this process, that the phones were pretty dirty. With a few tweaks this could’ve been a perfect stay but it wasn’t.
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Date of stay: September 2021Trip type: Traveled
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Response from Tom Nguyen, Guest Services / Front Office at The Westin Arlington Gateway
Responded Sep 10, 2021
Good Day, Thank you for staying at The Westin Arlington Gateway. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Westin Arlington Gateway, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.
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PRICE RANGE
$161 - $306 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin arlington gateway hotel arlington, arlington westin
LOCATION
United StatesVirginiaArlingtonBallston
NUMBER OF ROOMS
338
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Frequently Asked Questions about The Westin Arlington Gateway
Which popular attractions are close to The Westin Arlington Gateway?
Nearby attractions include 5 Wits Arlington (0.2 miles), Zero Gravity Corporation (0.2 miles), and Electric Gamebox - Ballston Quarter (0.2 miles).
What are some of the property amenities at The Westin Arlington Gateway?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Arlington Gateway?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Arlington Gateway?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at The Westin Arlington Gateway?
Yes, paid private parking on-site and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Arlington Gateway?
Conveniently located restaurants include Rus-Uz, Big Buns, and Ser Restaurant.
Are there opportunities to exercise at The Westin Arlington Gateway?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are any cleaning services offered at The Westin Arlington Gateway?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Arlington Gateway?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Arlington Gateway offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Arlington Gateway?
The staff speaks multiple languages, including English and Spanish.