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Crystal Gateway Marriott

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1,365 Reviews from our TripAdvisor Community

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Showing 1,320: English reviews
Suffolk, Virginia
Reviewed 4 weeks ago via mobile

King room in the South tower. Room appeared to have been recently remodeled. Furnishings were in great shape and very comfortable. Hotel had a newly opened Marriott Club instead of a concierge lounge which is a great change. The access to the full breakfast makes it very satisfying. The staff at the desk, club and lobby bar were excellent. Paid...

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Helpful?
1Thank JLOaks
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear JLOaks, Thank you so much for sharing about your recent experience here at the Crystal Gateway Marriott. I am so pleased to hear that you enjoyed our new upgrades and our new M Club. I will certainly pass on your compliments to our General Manager and our M Club team. We look forward to hopefully seeing you back at...

San Antonio, Texas
Reviewed 4 weeks ago

We arrived at the hotel and all personnel were helpful and courteous. The hotel is right in the middle of all you would want to see in DC. The metro access and the access to crystal city shops is excellent. The rooms are wonderful with a great view from the 15th floor. We wanted to use the pool that accesses...

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Helpful?
Thank lindyb09
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear Lindyb09, Thank you so much for taking the time to provide your feedback with regard to your recent stay here at the Crystal Gateway Marriott. I was so happy to hear that you enjoyed yourself while staying with us! I do apologize that the outdoor portion of the pool was closed for the duration of your visit but I...

Alpine, Wyoming
Reviewed 4 weeks ago

I attended a convention here and stayed for seven days this week. The hotel was very nice, convenient, and my room was quiet and comfortable. The layout is great for a large group of participants. The food was very good in their new restaurant but is also close to other places to dine. The hotel is connected to an underground...

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Helpful?
Thank Jacksonnative
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear Jacksonnative, Thank you so much for sharing about your experience during your recent stay here at the Crystal Gateway Marriott. We love to hear from our guests and know that they've had a pleasant and memorable stay! Further, please rest assured that I have passed along your compliments to Mr. Johnson and his superiors. Thank you again for taking...

Washington DC, District of Columbia
Reviewed 5 weeks ago via mobile

We stayed at the hotel because of an event our church was having in the hotel's ballroom. Let's see where do I begin, hmmm... Okay, first the check in was a breeze. They were busy bc of the event but still very attentive. We asked for a connecting room that was close as possible to the ballroom. They were able...

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Helpful?
Thank whoisyaya
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear whoisyaya, Thank you so much for providing your feedback with regard to your recent stay at the Crystal Gateway Marriott and your experience during the event that you attended here. I was so pleased to hear that you had such a wonderful time! I have shared your feedback with our event management staff as well as our culinary team...

Ladys Island, Sc
Reviewed February 16, 2017

Stayed during a conference. The hotel is undergoing a renovation so the first day I stayed resulted in a minor headache from the rattle of hammers. Water was shut off for a limited time but bottle water provide. That being said, it is a wonderful property. Located within walking distance of Crystal City which offers many shops and places to...

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Helpful?
Thank amurray751
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear amurray751, Thank you so much for providing feedback with regard to your recent stay here at the Crystal Gateway Marriott. I do greatly apologize for the inconvenience regarding our renovation but I appreciate your patience and understanding and am so happy that you enjoyed your stay here! We look forward to the opportunity to host you again the next...

Reviewed February 15, 2017 via mobile

I came here with my aunt for a convention for a week. The room is very comfortable and the beds are amazing! I also work in a hotel and I really appreciate everything that staff did to help us. I need to say special thanks to Will Johnson and Michael at the Front Desk. Will checked us in and he...

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Helpful?
Thank EszKo87
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear EszKo87, Thank you so much for sharing your experience with the Crystal Gateway Marriott! I am so glad that you and your aunt enjoyed your stay with us and had a chance to try our new bar and restaurant as well! We greatly appreciate your feedback and look forward to the opportunity to host you both again the next...

Reviewed February 15, 2017

We attended a formal ball and dinner at this hotel but did not stay in a hotel room. The very first thing we noticed and my main complaint was the lack of parking and how expensive their parking was. We drove around the full parking garage until one of the staff members instructed us to park where there are no...

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Helpful?
Thank Nikki J
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear Nikki J, Thank you so much for taking the time to provide your feedback and share your experience with our hotel while in attendance of the ball. I am so happy to hear that you had such a wonderful time and enjoyed yourself! However, I do apologize for the inconveniences that you experienced with regard to the parking situation...

California
Reviewed February 13, 2017

Not enough light or a decent mirror in the bathroom so it's difficult to put on makeup well. Inexpensive room appointments and stained carpet are shabby in comparison to the sleek, gleaming lobby. Excellent staff in a just-better-than-poor hotel in my personal experience.

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Helpful?
Thank CaliforniaFern
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear CaliforniaFern, Thank you for taking the time to provide your feedback with regard to your recent stay at the Crystal Gateway Marriott. We value your input greatly and I have shared your concerns regarding your room with the relevant hotel team in order to take them into account moving forward. We hope to see you again the next time...

Littleton, Colorado
Reviewed February 13, 2017

You want to stay in the heart of DC and not pay exorbitant prices for a nice hotel look no further than the Crystal Gateway Marriott. The Metro Blue and Yellow lines drop you off near the hotel lobby in the Crystal City Underground. Just a note of caution, if you have mobility issues, there is a long and steep...

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Helpful?
1Thank kittyk8ty
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear Kittyk8ty, Thank you so much for providing your feedback regarding your recent stay with us at the Crystal Gateway Marriott. I was so pleased to read that you had such a wonderful time at our hotel! I do apologize for the inconvenience that you experienced during your check out and have shared your comments with the appropriate hotel team....

Estero, Florida
Reviewed February 12, 2017 via mobile

Corporate hotel which unfortunately feels like any genuine warmth has been removed. Have stayed many times and the refurbished rooms give the place at least a feeling of some style. Location is great at the Crystal City Metro but just encourages you to leave as soon as possible for far more interesting locations in the Capital.

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Helpful?
Thank PaulBadgers1234
Katie K, Office Coordinator at Crystal Gateway Marriott, responded to this review

Dear PaulBadgers1234, Thank you very much for your feedback regarding your stay here at the Crystal Gateway Marriott. We always love to hear from our guests and make improvements based on your comments to ensure that moving forward we continue to provide positive and memorable experiences during your travels. It is my hope that upon your next trip to Arlington...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Hwy, Arlington, VA 22202-3555
Location: United States > Virginia > Arlington
Price Range: $145 - $557 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crystal Gateway Marriott 4*
Number of rooms: 697
Reservation Options:
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Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Romantic Hotel in Arlington
#4 Luxury Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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Questions & Answers

Here's what travelers have asked, with answers from Crystal Gateway Marriott staff and other travelers.
23 questions
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Questions? Get answers from Crystal Gateway Marriott staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Junior suites can be oddly shaped and dark, so make sure you really want it; plus, no tub.”
 of 5 bubbles WestSideKid, 2 weeks ago | Read review
“Get rooms in the elevators away from the bar, the rooms with the elevators behind the bar are under renovation.”
 of 5 bubbles beakr, 2 weeks ago | Read review
“ask for potomac view, very nice. The higher up the better. We were on the 15th floor.”
 of 5 bubbles lindyb09, 4 weeks ago | Read review
“The Arlington Tower and the first 5 floors of the Capital Tower have been renovated.”
 of 5 bubbles Jacksonnative, 4 weeks ago | Read review
“Capital Tower has the best views. Arlington Tower is more accessible for conferences.”
 of 5 bubbles kittyk8ty, Feb 13, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question