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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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1,206 Reviews from our TripAdvisor Community

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Showing 1,167: English reviews
Nokomis, Florida
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Although it was a 20 min train ride from the action of DC, it was well worth the value. The price was right, it was connected to the metro, and it was far enough away from the hustle-bustle to allow for refresh and recharge. Attached to Crystal City Shopping and Restaurants, it provided an additional layer to our vacation get-away.

Helpful?
Thank Susan C
New Jersey
Level Contributor
175 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed yesterday NEW

Opted to stay here recently and did not regret it one bit! Well kept Marriott, close to the Metro and shopping/dining, nice room and excellent Concierge (thank you for all your help, Sheila!). We had a couple of minor issues with the TV and bathroom, but Maintenance sent up a crackerjack handy-woman and it was all fixed in a flash.... More 

Helpful?
Thank citygirlpz
Douglasville, Georgia
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

We enjoyed this hotel. It was very nice and the breakfast was excellent. I highly recommend adding the breakfast each day. That saved a lot of money and there was something for everyone. The problem we had was the metro station at Crystal city was closed. This wasn't the hotels fault nor did they have any prior warning. They provided... More 

Helpful?
Thank Russell0123
Lakeville, Minnesota
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Service from shuttle, to desk, to housekeeping, to restaurant was excellent. We had the Saturday morning buffet breakfast which was also EXCELLENT, although pricey. Location great for catching the train into down town.

Helpful?
Thank Paula M
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Paula M, We are grateful that you shared your recent experience at our hotel with other TripAdvisor users! It would be wonderful to welcome you back the next time you come to the city, so please keep us in mind. More 

Foley, Alabama
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Room was very comfortable. Housekeeping staff very nice and helpful. Parking garage a nightmare. Self parking garage needed your key to get in and out but it never recognized our key. I continually had to push the assist button as people behind me got impatient. Then the lot was full our last night and we spent more than 30 minutes... More 

Helpful?
Thank dc20142014
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear dc20142014, Thank you for taking the time to post a review. Although, I am very happy to read that you enjoyed the comfort of our guestrooms and the service our housekeeping staff provided, I am sorry to read about the parking difficulties you experienced. On behalf of my team, please accept my sincere apology for our shortcomings. I truly... More 

Level Contributor
43 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The Crystal Gateway Marriott and the Crystal City Marriott are sister properties connected by the underground Crystal City Shops and Metro station access. The Crystal Gateway Marriott is more of a convention focused property for the masses. The lobby can be hectic and confusing. To their credit the hotel staff monitors the check-in desk but you can expect a line... More 

Helpful?
Thank Dave D
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear Dave D, Thank you for your feedback regarding your most recent review of Crystal Gayeway Marriott. We are sorry to hear about the long waits you encountered during your stay in our restaurant but am happy to hear that you were able to utilize Einstein's for breakfast instead. In addition to the hotel guests, our restaurant is very popular... More 

georgia
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I can't even begin to explain the level of customer service here...THE BEST! The hotel was absolutely beautiful, the breakfast, especially the omelet, was amazing! The location is so convenient without being too extremely expensive. We visit D.C. every summer and we will definitely stay here again!

Helpful?
Thank spullin
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

spullin, thank you for your kind remarks regarding your recent visit. I am so glad to read that you enjoyed your stay with us. I hope your next stay is just around the corner, we'd love to host you again! More 

Dallas, Texas
Level Contributor
144 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
4 of 5 stars Reviewed 1 week ago

I booked two queen beds for a two night stay through Hotels.com. Do not know if that had anything to do with my experience. Arrived Sunday afternoon at Reagan, easy Metro ride to Crystal City, underground tunnel all the way to the hotel. Great signage in the tunnels to guide you to the hotel. Checked into Crystal Gateway Marriott before... More 

Helpful?
Thank dagmara56
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear dagmara56, Thank you for taking the time to share your feedback regarding your recent stay with us. I am very sorry to read that your arrival experience did not happen more smoothly, and appreciate your candid feedback. On behalf of our staff and the hotel, I wish to convey our sincerest apologies. I have shared and addressed your concerns... More 

Philadelphia, United States
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was great- We were here for a 2 night conference. The only complaint I have is the check in procedure- it took WAY too long and they did not have the correct room available for us. Other than that, everything was perfect. The staff was very accommodating and gave great recommendations for everything we wanted to do. Conference... More 

Helpful?
Thank Viktoria O
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Viktoria O, thank you for choosing to stay with us and for your post. I am sorry to read that everything was not perfect; my goal is to share your feedback with the appropriate hotel teams so that we better serve you in the future! More 

Lexington, KY
Level Contributor
143 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a Marriott Elite member, so I see the good and the bad at lots of Marriott properties, and I usually go with the flow. This property has a lot going for it - great location, clean, full array of services. But as is often the case, an accumulation of small inconveniences detracts from an otherwise top-notch facility. The... More 

Helpful?
Thank waynelaw78
Faraz A, Guest Relations Manager at Crystal Gateway Marriott, responded to this review

Dear waynelaw78, Thank you for submitting a survey in regards to your recent stay with us. I sincerely appreciate the time you took to highlight some of our exceptional attributes and areas for improvements. I completely agree with you that we need to do a better job placing our valued Elite members close to the lounge vs. non elite guests... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
Experience Crystal Gateway Marriott, located minutes from downtown Washington, D.C. And less than 1 mile from Reagan National Airport. Explore the entire Washington, D.C. Area via the Metro which is connected to our Arlington hotel. Step into our spacious hotel lobby here in the heart of Crystal City, VA, and enjoy complimentary wireless Internet access. Settle into one of our nearly 700 well appointed rooms and suites, each offering plush bedding, flat-screen TVs, and Marriott's unique Plug-In technology panels. Dine onsite at The Atrium or Restaurant Mez or grab a quick bite at Einstein's Bagels shop. Hosting an event in the Washington, DC area? Explore our hotel's 35,000 square feet of versatile and sophisticated venue space, and enjoy our prime location near Washington Reagan Airport (DCA). With the Crystal City Metro at our hotel doorstep, discovering the many attractions of Arlington, VA and downtown DC has never been easier. ... more   less 

Additional Information about Crystal Gateway Marriott

Address: 1700 Jefferson Davis Highway, Arlington, VA 22202
Location: United States > Virginia > Arlington
Price Range: $108 - $410 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Gateway Marriott 3.5*
Number of rooms: 697
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, Priceline, Cancelon and Odigeo so you can book your Crystal Gateway Marriott reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Marriott Crystal Gateway Hotel Arlington
Marriott Hotel Crystal Gateway
Marriott Arlington
Arlington Marriott
Hotel Style:
#4 Romantic Hotel in Arlington
#11 Family Hotel in Arlington
#13 Business Hotel in Arlington
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