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Crystal Gateway Marriott

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1700 Jefferson Davis Highway, Arlington, VA 22202
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Crystal Gateway Marriott
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1,075 Reviews from our TripAdvisor Community

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Philadelphia
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

From the time you enter you know this is not an ordinary hotel. It is very spacious & beautiful. You are greeted in a friendly manner and this continues throughout your visit from the registration staff to the housekeeping staff. The room was large, attractive, and the beds were very comfortable. There were an assortment of pillows from firm to... More 

Helpful?
Thank Ann B
Philadelphia, Pennsylvania
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We enjoyed the convenience of staying at this hotel during a Convention last week. We did have to change our room from the 6th floor to the 16th floor for a strong mildew smell. The day personel at the front desk were apologetic and accomodating even offering us access to the concierge lounge for the evening for our inconvenience. Then... More 

Helpful?
Thank Zingara66
Washington DC, District of Columbia
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

This is a large convention center Marriott in Crystal City. In fact, it is one of two Marriott hotels that are very close to each other. I parked my car in the massive underground garage. It took me a couple of days to figure out the best place to park my car in regards to the closest elevators to my... More 

Helpful?
Thank DKNGT
Cranleigh
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed yesterday NEW

I don't usually review big chain hotels because they have got very good at delivering a standard level or service - you rarely have an experience better or worse than you were expecting. I stayed at this hotel for three nights immediately after the big storm of 2016 - to the extent that I was pretty much the only guest... More 

Helpful?
Thank Dan W
Tulsa, Oklahoma
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Rooms are spacious and customer service is welcoming, friendly, and informative. The best part about hotel:the metro has a stop directly underneath the building. You don't have to go outside and the is a full drug store and multiple restaurants.

Helpful?
Thank Roxanne I
Bismarck, North Dakota
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I received, by far, the best customer service I've ever received from Ibiriah at the registration desk of the Crystal Gateway Marriott!! He was extremely helpful, catered to my last minute requests with no fuss & a sense of wanting to actually be helpful!!! Not something I experience often in my travels. I sure hope management knows what a gem... More 

Helpful?
1 Thank Amanda C
Hedgesville, West Virginia
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is a truly outstanding property. It is well maintained and beautifully decorated. I think it must be an older building, but all the rooms seem to have been completely renovated. The bathroom looked like a brand new hotel. All in all, a wonderful stay. We got the stay with breakfast rate and totally enjoyed the Sunday buffet breakfast. The... More 

Helpful?
1 Thank Carol G
Annandale, Virginia
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a business meeting. Great location for using Metro to DC and restaurants. You can walk to the Metro from inside the hotel. Food was great. Banquet staff amazing! I plan meetings so this is extra important for me. We'll be back.

Helpful?
1 Thank Diane S
Fairfax, Virginia
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Great rooms, clean and modern. Big room. However, this hotel CAN be pricey. Check for deals. Convenient to the underground and the metro system. Front desk was very accommodating and we were able to leave our luggage in the luggage room after checkout. Facilities are wonderful for conventions. Beds were a bit soft.....they might look into replacing a few. Watch,... More 

Helpful?
Thank ArlaFP
Kennewick, Washington
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at the Crystal Gateway Marriott, and found it to be a very nice hotel with many services, and very convenient to the Crystal City Metro line to allow you to go just about anywhere in the DC area. The staff was friendly and helpful in all interactions, and the "Atrium" area was a great place in the... More 

Helpful?
1 Thank Tom and Cleda G
Maimy C, Manager at Crystal Gateway Marriott, responded to this review

Dear Tom and Cleda G, Thank you for your business and your review. I am glad to hear you enjoyed your stay with us, and hope your next visit is just around the corner! More 

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