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Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal City Marriott at Reagan National Airport
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Showing 783: English reviews
Central Arizona, Arizona
Level Contributor
102 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 19, 2014

Went there for a business trip but not overly impressed. Free shuttle was full (twice) and ended up taking a Metro to the hotel. The Metro stop is directly attached to the hotel which would be a plus in inclement weather. There is a coffee shop in spacious lobby. Rooms were clean but nothing to rave about. Staff was not... More 

Helpful?
1 Thank Mark b
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

As one of the members of the hotel's leadership that has read your review, I am sorry things did not go better. We cerainly work hard to provide a wonderful experience through our location, our product and our service for our guests and it sounds like we missed the mark. I am glad that you are returning to stay with... More 

1 review
5 of 5 stars Reviewed April 14, 2014

I haven't even gotten there yet but I wanted to say just booking my room and getting my payment straight has been excellent .I'm sure im not spelling this right but Lakeisha has been wonderful and so helpful just doing this part. If my stay is anything like the planning part I expect everything to be excellent . Will review... More 

Helpful?
Thank April T
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Good afternoon and thank you so much for this incredible review. In fact, it was so special that not only has Lakeysha seen it, but it has been shared all through our hotel. Thank you so very much for taking the time to share your feedback and I hope your stay was just as good as the planning stage. More 

Northern NJ
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 11, 2014

A friend of ours suggested the Crystal City Marriott and it was a great choice. The people there were wonderful and the location is perfect for commuting into DC. We were welcomed to the hotel by Malik at the front desk and he was wonderful - very friendly and welcoming. We had booked a concierge room. When I checked in,... More 

Helpful?
3 Thank Beercrazed
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you, thank you and thank you again for this fantastic review of our hotel. As you know, many people work very hard to provide the experience you described and I am so happy you had a wonderful time. Your comments about our service, the room, the location, the restaurant and the concierge lounge were great to read and I... More 

Denver, Colorado
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 11, 2014

This was my third visit to dc and have stayed at 4 different hotels, in different areas, including Chinatown, Dupont Circle, and Pentagon City. This was my favorite location so far. The metro station is attached to the hotel, and there is a whole underground shopping center. It was so convenient to get around on the yellow line! Also, the... More 

Helpful?
1 Thank pambr0
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

I want to thank you not only for having stayed with us, but also for taking the time to leave such a complete review. It was wonderful to read about our staff and their service, especially how your interaction with our Bellman made such an impact. I am sorry though for your cons and will make sure that the culinary... More 

Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 10, 2014

When they say that check-in is 4pm, they mean AFTER 4pm. We had to wait for quite some time to get into our room, and the justification was that they offered a late check-out of 1pm. The sheet would not stay on the bed throughout the night which was very annoying for both of us. We expected more from a... More 

Helpful?
2 Thank jcbishop
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

I want to apologize to you for what sounds like a less then fantastic stay. I will be following up with our Front Desk and Housekeeping teams so that they too may hear your comments to identify and address the issues you described. We certainly strive to provide a top notch stay, and as difficult as it is to hear... More 

Mssachusetts
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
3 of 5 stars Reviewed April 10, 2014 via mobile

The hotel was perfectly nice. However, it was very frustrating that after waiting for a while at the hotel shuttle stand at the airport and having a marriott shuttle pass us by, I called and was told they don't pick up at the JetBlue terminal. How could I have known that? One of the reasons I picked the hotel was... More 

Helpful?
1 Thank Laura G
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Good morning and thank you for your feedback about your recent stay. I was happy to hear that your experience at our hotel was good but certainly disappointed to hear about your shuttle challenges and I am very sorry. I will be following up with the shuttle team as well as the hosts that answer our phones as the shuttle... More 

Texas
Level Contributor
371 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
4 of 5 stars Reviewed April 5, 2014

We stayed here for two nights of site seeing in DC. The location is great because it is a short walk (indoors) to the Metro which you can use to see all the sites in DC. Shuttle service from DCA every 20 min. Lots of great restaurants within walking distance. The front desk staff was not particularly friendly or helpful... More 

Helpful?
Thank SLKspingirl
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you very much for not only staying with us but also for taking the time to share your review. I am pleased that you enjoyed yourself but concerned about your comments regarding our Front Desk as they certainly need to provide a friendly and helpful experience for our guests. I will be sharing your comments with them so that... More 

Tampa, Florida
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 5, 2014 via mobile

We stayed in this hotel for five days and it was awesome. The hotel is right near the metro station connected with a well lit tunnel. There are so many shops connected with the same tunnel. I just want to clarify that this hotel is not at a metro station, however is a short walk from it via the tunnel.... More 

Helpful?
Thank Mohit R
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you so much for taking the time to share your feedback about our hotel. It was so great to read how you took advantage of our location with the METRO, the Crystal City Underground shops and all the restaurants in the area. I was also pleased to read your kind words about our restaurant BELL20 our beds and certainly... More 

Austin, Minnesota, United States
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 29, 2014 via mobile

Absolutely amazing! The staff is incredibly helpful/accommodating all while being charismatic, Mike from the Bell20 and the security guard I wandered too with questions made a great case for the type of staff employed here. The rooms are on par with the staff, fully and luxuriously stocked with a bed that made it hard to want to get out of... More 

Helpful?
2 Thank Cassie070707
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

I was so happy to read your review and espcially your recognition of Mike in Bell20 and one of our Security officers. I can tell you that everyone here works hard to provide a brilliant hotel experience for all of our guests and I am so glad you enjoyed your time at our hotel. Thank you so much and I... More 

Kingston, NY
Level Contributor
242 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
5 of 5 stars Reviewed March 28, 2014

I have been traveling the world for a while now and I was blown away by the guest experience at the Crystal City Marriott. The property is conveniently located a short underground walk to the Metro station. There are a number of restaurants, drug stores, barbershops...you name it in that underground so beating bad weather is not an issue. The... More 

Helpful?
Thank AJS-NY
JT M, Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Thank you so much for staying with us and then for taking your valuable time to write such wonderful things about our hotel, our hosts and even our location. We certainly work hard to provide just the experience you had and I hope you will stay with us again. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 

Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202-3526
Location: United States > Virginia > Arlington
Price Range: $106 - $402 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Reservation Options:
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Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
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