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Crystal City Marriott at Reagan National Airport

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Crystal City Marriott at Reagan National Airport
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813 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal City Marriott at Reagan National Airport
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Showing 782: English reviews
Level Contributor
76 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 24, 2016 via mobile

I really wanted to rate this hotel the highest but there were just a couple of things preventing that. What a shame, because the room was spacious, the beds were comfy, the facilities were good and the staff were so friendly and accommodating. The location right along the concourse from the Metro, as well as a myriad of choices for... More 

Helpful?
Thank Globetrottershell
Homer City, Pennsylvania
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 23, 2016

Let me start out by saying this is a beautiful hotel that is modernly decorated and has a great location that sits on top of an underground shopping mall and the metro. The price was great and the room was amazingly comfortable. I could not understand the management staff and the staff I could understand was not knowledgeable. They offered... More 

Helpful?
Thank thinblueline3240
Management response:

Dear thinblueline3240, Onset, I would like to thank you very much for sharing your feedback regarding your recent stay at the Crystal City Marriott. It is certainly pleasing to see that you are appreciative of our hotel. However, I am sorry to hear that your stay was not satisfactory due to certain shortfalls on our products and services. Please accept... More 

Beautiful BC
Level Contributor
117 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed June 22, 2016

Chose this hotel due to location, price & free airport shuttle. On check in wasn't overly impressed with not even being acknowledged (it was late night, long day) while waiting for 3 complex check ins ahead. It was those patrons who actually suggested I be waited on when someone (after a lengthy wait) came out from 'the back' while they... More 

Helpful?
Thank Miraclesmom
Boston, MA
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 22, 2016

My fiancé and I stayed here a few weeks ago while touring DC. We got a bundled deal through Orbirtz (flight and hotel) so I'm not sure exactly how much we paid for the hotel portion but the entire price was inexpensive. They offer complimentary airport shuttle service. Our flight landed around 7am, they picked us up within 10 minutes... More 

Helpful?
Thank sharona1120
Sacramento, CA
Level Contributor
177 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
1 of 5 stars Reviewed June 21, 2016

Where do I start. I arrived and the systems were down. They had to check me in manual. After telling me sit on the couch and waiting 10 minutes I had to go back to the desk. They passed me around and finally gave me a key to a room. I went up to the room, opened the door, and... More 

Helpful?
1 Thank petrod21
Corky G, Front Office Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Petrod21, First and foremost, thank you very much for sharing your feedback regarding your recent stay at the Crystal City Marriott. While we appreciate you being our guests, it is unfortunate to hear that your experience was unsatisfactory and we fell short of your expectations from a Marriott brand. I will agree with you that your arrival experience was... More 

Massachusetts, United States
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 20, 2016

Stayed here on my most recent trip to DC. The hotel is right off the Crystal City metro. Don't get it confused with the Crystal City Gateway Marriott right as you come out of the Metro entrance. This hotel is just down the street. I stay at Marriott almost exclusively and have elite status with them. I was able to... More 

Helpful?
Thank Mark E
Bel Air, Maryland
Level Contributor
14 reviews
5 hotel reviews
5 of 5 stars Reviewed June 18, 2016

Right in the heart of Crystal City--walking distance to shops, Metro, DCA--great location. Room was spacious. Concierge lounge was ok--nice seating, food was OK (cheese had been out awhile obviously). Ziti was like hamburger casserole. Wine was $7/glass which, for a "bennie" seemed a little expensive. They were out of Diet Pepsi in the morning, but the front desk was... More 

Helpful?
Thank 993kristiw
Copperas Cove, Texas
Level Contributor
284 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 stars Reviewed June 18, 2016

We had just checked into our room and found the bathroom used and not clean. We had a bunch of luggage to cart out then the key card didn't work on the new room that we had and we had to wait in the hallway for the maintenance guy to figure out the problem! Third room change to a suite... More 

Helpful?
Thank cubgirl65
Corky G, Front Office Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Cubgirl65, First and foremost, allow me to thank you for your very recent stay at the Crystal City Marriott Hotel at Reagan National Airport. Secondly, we appreciate you sharing your feedback regarding your experience. While we enjoyed having you as our guest, I am equally concerned about your unsatisfactory arrival experience when you had to be moved to different... More 

Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed June 15, 2016 via mobile

We are checking out and moving to another hotel tonight...From the moment we checked in-VERY DISAPPOINTING! The computers were not working and front desk assigned two rooms to guests which were occupied!!! The place is musty w/dated furniture- coffee maker was on a side table, mini refrigerator was on the floor (squat low to access it)no safe for our valuables... More 

Helpful?
1 Thank Irene B
Corky G, Front Office Manager at Crystal City Marriott at Reagan National Airport, responded to this review

Dear Irene B, Thank you so much for sharing your feedback regarding your very recent experience at the Crystal City Marriott Hotel at Reagan National Airport. While it was a pleasure to have you as our guest, I am sorry to hear that your stay was unsatisfactory due to the many shortfalls on our products. However, I was happy to... More 

Cincinnati, Ohio
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 15, 2016

The rooms were a little dated but the staff of this hotel was absolutely the best we have encountered in years. I travel for a living so I see a lot of hotel staff members. This crew, especially Debra Norbert-Guzman, made it a pleasure to be in their presence. Absolutely helpful and friendly in every way.

Helpful?
Thank Av8torbob
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enjoy style and substance at Crystal City Marriott at Reagan National Airport. Our hotel is conveniently located in Arlington, VA - near the attractions of downtown Washington, as well as shopping at Pentagon City. We're also a short walk from the Crystal City Metro station. Our well-appointed rooms and suites are ready to meet the needs of today's travelers, with wired and wireless Internet, Marriott's Plug-In technology panels, and evening turndown service. Soundproof windows and deluxe bedding in every hotel room ensure a peaceful night's sleep here in Arlington. Hosting an event in Northern Virginia? Our hotel features almost 10,000 square feet of meeting space, including the delightful Potomac Ballroom, which can accommodate up to 400 guests. Last but not least, our knowledgeable and intuitive staff is on hand to assist you with anything you might need during your Arlington, VA visit. Book your stay at the Crystal City Marriott at Reagan National Airport, and enjoy an innovative blend of work and play. ... more   less 

Additional Information about Crystal City Marriott at Reagan National Airport

Address: 1999 Jefferson Davis Hwy, Arlington, VA 22202-3526
Location: United States > Virginia > Arlington
Price Range: $106 - $397 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal City Marriott at Reagan National Airport 3.5*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Hotels.com, Odigeo, Travelocity, TripOnline SA, Marriott and Priceline so you can book your Crystal City Marriott at Reagan National Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crystal City Marriott At Reagan National Airport Hotel Arlington
Marriott Arlington
Arlington Marriott
Hotel Style:
#14 Business Hotel in Arlington
#16 Romantic Hotel in Arlington
#21 Family Hotel in Arlington
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