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Hilton Crystal City at Washington Reagan National Airport

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Hilton Crystal City at Washington Reagan National Airport
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817 Reviews from our TripAdvisor Community

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Showing 792: English reviews
Birmingham, United States
Reviewed 1 week ago NEW

I usually count on the Hilton name for quality, but this particular hotel defied that expectation. I can live with worn carpeting, worn bathroom fixtures and even soiled furniture in the lobbies (all of which were present in this hotel). However, the extreme noise factor in the morning when construction workers started their day was intolerable. I was told by...

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Helpful?
Thank peterkV5591EQ
Dayton, Ohio
Reviewed 1 week ago via mobile

Every other Tuesday the Hilton Crystal City has a manager's reception that is equivalent to a buffet. See the attached pics for some of the spread. They are doing some remodeling on the 11th floor so I would ask for something on a lower floor. The executive lounge also has a great breakfast and evening reception. I highly recommend this...

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Thank MisterJustice
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear MisterJustice: Thank you for the great post on your recent stay with us. It is obvious you are very loyal to our hotel, and we very much appreciate that. We do host a reception every other week (sometimes off a little due to holidays) and enjoy the opportunity to meet our guests. Thank you again for your loyalty and...

Reviewed 1 week ago

Convenient and prompt shuttle. Walked to all local restaurants and attractions, but shuttle was available if we wanted. Hotel is only 5 miles from White House - 15 minutes on the train. All of the hotel employees were very attentive and friendly. Would definitely stay there again.

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Helpful?
Thank Tanngross
Kingston, Jamaica
Reviewed 1 week ago

For those who spend the day away from the room, this hotel is fine. If you spend any time in the room during the day or for an extended period, there are limitations. When there, there was construction taking place outside the building near my room. I heard drilling all day long. Additionally, the breakfast buffet is the same every...

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Thank Dennis M
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Dennis M: Thank you for the post on your recent stay. I was pleased to read that you had an enjoyable time with us. I do apologize for the issues with noise during the day. We have been doing some upgrades which will make the hotel much nicer, but it does sometimes create noise. Fortunately the project is close...

Cleveland, Ohio
Reviewed 2 weeks ago

The hotel is well located. The staff was wonderful with our large group. The breakfast was good for a large group. The rooms were comfortable. The only complaint was no fan in bathrooms or lock on bathroom door. Wonderful experience, great memories made for sure!!

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Helpful?
Thank Cleve7
Eureka
Reviewed 2 weeks ago

Staying in a van down by the river would have been preferable. There is not enough space to list the problems. We moved rooms three times. We were at the front desk about 6 times. Our fault we did not move to a different hotel.

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Thank 730leos
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear 730leos: Thank you for staying with us at our hotel. I appreciate your honesty. We look for reviews to provide insight into our hotel. I welcome any helpful comments or suggestions you would like to share. I hope that you will consider us again when in the DC area. Please feel free to reach out to me for assistance...

San Antonio, Texas
Reviewed 2 weeks ago

Tip Up-front: If you plan to leave before 0800 in the morning and return after 5:30PM then the construction will not bother you -- however, if you are in your room between these times then the construction noise WILL bother you. Especially if you are on Floors 10 to 12. So check to see if the construction is done before...

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Thank FoxTravelers
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Fox Travelers: Thank you for the post on your recent stay at the Hilton Crystal City. I regret that you were inconvenienced by noise while our guest. We are in the process of making some improvements, which sometimes present a challenge. Fortunately we are almost at the end of this cycle. Again please accept my sincerest apologies. Best regards,...

Fort Belvoir, Virginia
Reviewed 2 weeks ago

This location is popular for conferences and groups. I attended a conference in April 2016. During the night the fire alarm went off but only on certain floors. We were staying on the top floor and the alarm didn't sound. (Maybe there is no hope for survival in a real emergency so let them be). This is a HUGE safety...

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Thank Amanda F
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear Amanda F: We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues encountered and we’re working with our team to ensure the situations don’t happen again. As well, I apologize for any confusion, however our website does not state that we have a pool....

Seattle, United States
Reviewed 2 weeks ago

Overall, I enjoyed my stay at this hotel. It was the only hotel available at the Government rate, and I had never stayed at this particular facility before. The hotel was clean, the staff was very nice, and it was within a 15 minute walking distance of the Metro.

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Thank victoraC3387BT
Houston, Texas
Reviewed 3 weeks ago

The good: The bed was very comfortable! The not so good: This hotel is under some type of renovation and it needs it! Dark, depressing, old, worn, dirty, you name it! Service for the most part was adequate but nothing special. I was very happy to leave!

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Helpful?
Thank KDJ3125
Harold B, General Manager at Hilton Crystal City at Washington Reagan National Airport, responded to this review

Dear KDJ3125: Thank you for the post on your recent stay at the Hilton Crystal City. We appreciate the feedback we receive from our guests. I am certainly very sorry for the issues you experienced while you were with us. We want every guest to have a pleasant and comfortable stay. I regret this was not the case during your...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Adjacent to Reagan National Airport (DCA), the Hilton Crystal City at Washington Reagan National Airport hotel is 10 minutes from downtown Washington DC in Arlington, VA. Nearby Crystal City Metro station is your best bet to visit National Monuments, Government Agencies and Museums. ... more   less 

Additional Information about Hilton Crystal City at Washington Reagan National Airport

Address: 2399 Jefferson Davis Hwy, Arlington, VA 22202-3813
Location: United States > Virginia > Arlington
Price Range: $103 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Crystal City at Washington Reagan National Airport 3.5*
Number of rooms: 379
Reservation Options:
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Also Known As:
Hilton Crystal City At Washington Reagan National Airport Hotel Arlington
Hilton Hotel Arlington
Hilton Arlington
Arlington Hilton
Hotel Style:
#17 Business Hotel in Arlington
#25 Family Hotel in Arlington
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Crystal City at Washington Reagan National Airport staff and other travelers.
17 questions
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Questions? Get answers from Hilton Crystal City at Washington Reagan National Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“One where there is no renovation near by,”
 of 5 bubbles DennisM225, 1 week ago | Read review
“Lower floor to minimize renovation noise.”
 of 5 bubbles FoxTravelers, 2 weeks ago | Read review
“King corner room is my favorite”
 of 5 bubbles acoach, 3 weeks ago | Read review
“high floor, away from elevators”
 of 5 bubbles Elizabeth33963, 3 weeks ago | Read review
“Far from the service elevator which is next to xx30”
 of 5 bubbles CallMeSirLee, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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