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Sheraton Suites Old Town Alexandria

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Sheraton Suites Old Town Alexandria
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644 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Suites Old Town Alexandria
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Showing 629: English reviews
nj
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed June 20, 2013

This is really about the restaurant. Nice hotel. Nice accommodations. But the restaurant was plain god awful. Honestly It was practically indelible. It looked a little empty. I now know why. Really very surprising for a sheraton.

Helpful?
Thank rp18
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your feedback as we always appreciate feedback both good and bad. Of course I would hope you could be more specific as it will help us make corrections so that others are not disappointed and perhaps you will reach out to me directly so that I can address your concerns. Our staff is always happy to... More 

Glen Allen, Virginia
1 review
5 of 5 stars Reviewed June 13, 2013

Over the last three years I have been staying at the Sheraton Old as my company's office was located a few blocks away. I live in Richmond VA and would sometimes have to travel on very, very short notice. The folks at the Sheraton Old Town always accomodated me in whatever fashion I needed on very short notice - as... More 

Helpful?
Thank Brett W
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your kind words Brett. We love having you here and you are part of our Sheraton family. Long term guests that spend so much time on the road deserve the extra touches of a nice hotel where the staff and services make them feel at home. We look forward to seeing you here again soon!! Kindest... More 

Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2013

The shuttles will take you to Old Town free of charge. You won't have to pay for a cab! When you are ready to be picked up after shopping, dining, or exploring, just call the hotel and a van will be sent to get you you. The torpedo factory has a variety art for everyone. If you have time to... More 

Helpful?
1 Thank 1EHB
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks for your comments. We are glad you enjoyed Old Town, the Sheraton Suites and our shuttle service. We do our very best to keep up with the shuttle request and hope to have you visit us again very soon! Happy Summer! Steve W. More 

New York City, New York
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 2, 2013

We stayed two nights over the Memorial Day weekend at the Sheraton Suites Old Town, and it was an alright stay, with many hiccups along the way. It had an OK location to DC, as there was a shuttle which took you to either Braddock Road Metro or Reagan Metro every half hour, on-time to help you go into DC,... More 

Helpful?
Thank AllanNY24
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thank you very much for your comments as we always appreciate feedback both good and bad. You can be sure a quick call to correct the communication about the water will quickly result in a credit. I ams sorry the pool was too cold and that we did not provide the breakfast coupons on arrival. Many guests do assume breakfast... More 

Marietta, Georgia
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 31, 2013

Stayed here the last weekend of April for a wedding. First the front desk staff is incredible Jacqueline Heatley provided exceptional service as well as the entire front desk staff. Room was comfy, free bottled water (not the Voss) and great views of DC contingent upon your floor and room. Parking is free but not quickly accessible but keep in... More 

Helpful?
3 Thank TravelTammie
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Wow, thanks so much for your comments I will certainly commend Jacqueline for her excellent service. I am glad you had a nice visit as the Sheraton Suites Old Town is a great place to meet for special occassions especially weddings being so close to DC and a few blocks from the Potomac River and King Street. You were very... More 

Reno, Nevada
Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed May 26, 2013

Husband and I stayed there on May 25, 2013 Manager Paul Parvanov went out of this way to find just the right room for us (Husband has some walking disability.) Even though this was the beginning of Memorial Day weekend, we were able to check in early and given a really perfect room. It was clean, colorful, wonderful bed and... More 

Helpful?
3 Thank RoRoHoHo
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your kind words. We truly value your business and we are thrilled that we were able to meet all of your needs as we are with all of our guests. Please do come visit again and thanks again for your comments and feedback! Warmest Regards, Steve W. More 

rochester new york
Level Contributor
143 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed May 22, 2013

The front desk staff was great - let me check in at 7:30 am with no hassle. The restaurant staff was mediocre at best - didn't seem to understand their own breakfast plans and confused guests by their strange questions about whether breakfast was included or not. Shuttle service around town was really appreciated. Trying to print a boarding pass... More 

Helpful?
2 Thank rochestertraveller
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your comments as we truly appreciate guest feedback. In fact you give me the opportunity to tell everyone that this hotel has now completely upgraded our High Speed Internet to improve our bandwidth and speed exponentially as of May 23. We also worked out all our other IT concerns so guests will be able to be... More 

Bowie, MD
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 22, 2013

This is truly a hidden gem. We celebrated my daughter's 18th birthday on May 18th, so it was her "Golden Birthday". We stayed on the 10th Floor - rooms 1000 and 1002. Both rooms were clean and we had a view of the water. Even though construction of other buildings is taking place, we still had a great time. The... More 

Helpful?
5 Thank tripthisbowie
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Wow! Thanks so much for sharing. I am glad you had a nice visit and that Van and Jacqueline took good care of you. Please do visit again and please call me direct should you be celebrating another fantastic occasion so that I can see if we can do something special to make it even more memorable. Warmest Regards, Steve... More 

adda_10
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 9, 2013

First, let me commend management. The front desk staff at this property are well-trained, responsive, and incredibly helpful. That's about the only nice thing I have to say about the place. Stayed at this hotel for Spring Break with our 13 year old, and I cannot recommend it. Ours was a king bed "suite", with a pull out sofa bed.... More 

Helpful?
2 Thank adda_10
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Thanks so much for your feedback and we are sorry that we did not suit your needs. We are always disappointed when a guest is not satisfied but can hopefully learn from the feedback to be better for the next guest. The hotel completed a full renovation in 2009 and have made significant investments in new carpet, elevators, lobby, and... More 

New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 30, 2013

I’m an SPG Platinum member, averaging around 80 nights per year at various Starwood properties throughout the world. This was my first stay at the Sheraton Suites Old Town Alexandria, and I must say, it was quite a disappointing one. To keep this story short, the wifi at the property was out on my floor, the in-room phone didn’t work... More 

Helpful?
2 Thank Richard B
sheratonsuitesva, General Manager at Sheraton Suites Old Town Alexandria, responded to this review

Dear Mr. B. Of course we are very sorry that the food you consumed caused you an upset stomach and that the internet system had to be reset and phone battery replaced. Anytime a guest does not have a positive experience we are always disappointed and hope that we can learn from our mistakes and welcome them back. As you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Suites Old Town Alexandria is an all-suites hotel ideal for family vacations. We're near Washington, D.C., Ronald Reagan National Airport, the Potomac, the Pentagon, Mount Vernon, and more. ... more   less 

Additional Information about Sheraton Suites Old Town Alexandria

Address: 801 N Saint Asaph St, Alexandria, VA 22314-1717
Location: United States > Virginia > Alexandria
Price Range: $109 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Suites Old Town Alexandria 3.5*
Number of rooms: 247
Reservation Options:
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Also Known As:
Sheraton Suites Old Town Alexandria Hotel Alexandria
Sheraton Hotel Old Town Alexandria
Alexandria Sheraton
Sheraton Suite Old Town Alexandria
Sheraton Alexandria
Hotel Style:
#13 Business Hotel in Alexandria
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