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Courtyard Alexandria Pentagon South

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402 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Alexandria Pentagon South
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Showing 398: English reviews
Richmond, Virginia
Reviewed September 13, 2016

I stayed one night here and I was very pleased. I checked in, parked my car in the deck and then requested the shuttle. The staff checked me in quickly and were very pleasant. The shuttle took a LONG time to get back to the hotel (totally understandable, since it had to navigate through northern VA traffic on a Friday...

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Helpful?
Thank Icetia2002
Atlanta, Georgia
Reviewed September 12, 2016

During Labor day weekend we had a senior soccer tournament in DC. teams came from all over including Canada. We all had stayed at this same hotel and the feed back from my teammates was great . People were very nice and helpful anywhere from the front desk to room service and house keepers. Very friendly and forth coming. We...

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Thank ghebre b
Arlington, Virginia
Reviewed September 12, 2016 via mobile

I equate Marriott with greatness and was completely disappointed when my weekend was wrought with back pain from the beds at this location. This can't be Marriott's standard mattresses. We had a double room so I could completely understand if one bed was springy with lumps and dips as a potential oversight but both beds were absolutely horrible. Leaving me...

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Thank Luv2Travel_0001
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your feedback. We have recently replaced the beds in our DD rooms. I had engineering check our DD rooms and found that a couple of the rooms the center support had moved and was not supporting the mattress as it should have. Thank you for bringing this to our attention Sheldon Johnson

Jacksonville
Reviewed September 8, 2016 via mobile

I was relying on the shuttle to pick me up from DCA, I called the hotel and the front desk clerk said they would be there in 20 minutes. 30 minutes later a Courtyard shuttle van stopped to pick up passengers and said my shuttle was at the previous stop and should be there shortly. 10 minutes after I see...

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Thank RN29
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

I am sorry for the challenges getting to the hotel on the shuttle. We do take guests phones numbers so that we can call them when we cannot find them. Actually our buffet breakfast has 7 hot items and fresh fruit, muffins bagels oatmeal and make your own waffles. We obliviously did not live up to your standards and for...

Orlando, Florida
Reviewed September 2, 2016 via mobile

The overall Hotel was clean the staff was okay, transportation was great parking was a bit expensive but kind of what I expected for the city. I would book this hotel again but not right away. Transportation staff was kind and friendly and helpful, the front desk staff on the other hand was not as kind and was not as...

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Thank robpo2613
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. I do apologize that the front desk was not as kind and friendly and helpful as the rest of the staff. Please come back and visit us and I am sure you see a difference. Sheldon Johnson

Jacksonville, Florida
Reviewed August 27, 2016 via mobile

I wasn't sure what I was going to experience since this hotel had 2 negative reviews in August but my experience was quite different. The only problem was the carpet had a red juice stain but the room was comfortable, the staff was nice to us, the food was delicious at the Bistro section. The breakfast buffet, I did not...

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Thank Shae69
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the comments. Our hotel offers refrigerators upon request. We do not have them in the room unless requested. We have just completed the carpet cleaning of the hotel.

Yokosuka, Japan
Reviewed August 26, 2016

Pros: 1. Manna at the Bistro was a wonderful staff member who made sure her customers were taken care of each morning. She was very attentive, and I appreciated her thoughtfulness. 2. The hotel offers food vouchers, for some travelers, at their lobby restaurant. 3. The hotel is located close to several attractions. 4. The hotel has a free shuttle...

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Thank SchuComm
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. Showtime is available and I am not sure why it is not work for you. Our parking is actually the lowest priced in the area. The guest laundry is serviced regularly by a contracted company and works very well, not sure what happened with you.

Singapore, Singapore
Reviewed August 13, 2016

We stay at this hotel at least one week every year, sometimes more, because we have family nearby. The staff at this hotel are always warm, courteous, helpful and friendly. All the staff, from those who work at the front desk, to the those who service the rooms, to those who serve in the Bistro - all are remarkably helpful...

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Thank McSing
Fort Worth, Texas
Reviewed July 29, 2016 via mobile

I drove by this hotel every day before I decided to move out of the area and never gave it much notice. Wow, I can't believe this hidden gem would prove to be such a convenience. This hotel has a great well lit parking garage and several outside oversized parking spaces for trailers and large U-Hauls. Check in was very,...

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Thank Sharkswave
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the comments. We look forward to seeing you back in the future.

A TripAdvisor Member
1 review
Reviewed July 16, 2016 via mobile

This is a horrible hotel, especially the management team. I was check into the hotel by one of the managers and he was the nastiest person that ever worked in Hospitality. First, he told me that being upset that for having to wait on their shuttle for 2 hour was my fault and that I was not not a valued...

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Thank A TripAdvisor Member
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Please contact me directly so I may address this issue. Thank you

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Ave, Alexandria, VA 22304-1304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Price Range: $89 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
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Questions & Answers

Here's what travelers have asked, with answers from Courtyard Alexandria Pentagon South staff and other travelers.
2 questions
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San Francisco, California
over a year ago

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Questions? Get answers from Courtyard Alexandria Pentagon South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Be aware that a lot of young sports teams use this hotrel.”
 of 5 bubbles gayee2013, 4 weeks ago | Read review
“Even numbered rooms are cooler”
 of 5 bubbles williamrdavis2, Oct 19, 2016 | Read review
“Choose a different hotel.”
 of 5 bubbles adventuresrus2016, Sep 26, 2016 | Read review
“every floor was typically quiet”
 of 5 bubbles ghebreb, Sep 12, 2016 | Read review
“We got 2 DB on high floor. Room was clean & well lit. Helen, Breakfast Srvr, friendly & restocked items when we arrived 10-min to closing.”
 of 5 bubbles SPSM, Jun 22, 2016 | Read review
5 of 5
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