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Courtyard Alexandria Pentagon South

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Courtyard Alexandria Pentagon South
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384 Reviews from our TripAdvisor Community

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Showing 380: English reviews
Keller, Texas
Level Contributor
324 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Took taxi from Reston to the hotel. As we approached the driveway we saw a sign saying do not enter. So driver continued down the street thinking there must be another entrance. But there wasn't. We turned around and went into the only drive and realized the homemade "do not enter" signs and big flower pot barrels with a rope... More 

Helpful?
Thank Bob S
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Bob S, Thank you for your comments, as for the arrival into the hotel we have painted large arrows on the pavement to direct cars in a single direction so that we do not have any accidents. It is a safety issue. More 

East Lyme, Connecticut
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel is located in an isolated area. There is nothing that one can walk to, and access to DC via Metro is a half-hour shuttle-bus ride away. That means that staying here makes one depended on the Courtyard restaurant for breakfast. The woman running the restaurant is surly. She refused to provide me with a receipt or even a... More 

Helpful?
Thank The4Gs2014
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

The4Gs2014, I am sorry that we fell short in our customer servic eat the Bistro. The experience was not our normal service and I have sent this to our F&B Manager so that this does not happen again. As for the hotel being isolated, we have over 16 restaurants just 2 exits down and our shuttles are available for drop... More 

Richmond, Virginia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed one night here and I was very pleased. I checked in, parked my car in the deck and then requested the shuttle. The staff checked me in quickly and were very pleasant. The shuttle took a LONG time to get back to the hotel (totally understandable, since it had to navigate through northern VA traffic on a Friday... More 

Helpful?
Thank Icetia2002
Atlanta, Georgia
2 reviews
5 of 5 stars Reviewed 1 week ago

During Labor day weekend we had a senior soccer tournament in DC. teams came from all over including Canada. We all had stayed at this same hotel and the feed back from my teammates was great . People were very nice and helpful anywhere from the front desk to room service and house keepers. Very friendly and forth coming. We... More 

Helpful?
Thank ghebre b
Arlington, Virginia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I equate Marriott with greatness and was completely disappointed when my weekend was wrought with back pain from the beds at this location. This can't be Marriott's standard mattresses. We had a double room so I could completely understand if one bed was springy with lumps and dips as a potential oversight but both beds were absolutely horrible. Leaving me... More 

Helpful?
Thank Luv2Travel_0001
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your feedback. We have recently replaced the beds in our DD rooms. I had engineering check our DD rooms and found that a couple of the rooms the center support had moved and was not supporting the mattress as it should have. Thank you for bringing this to our attention Sheldon Johnson More 

Jacksonville
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I was relying on the shuttle to pick me up from DCA, I called the hotel and the front desk clerk said they would be there in 20 minutes. 30 minutes later a Courtyard shuttle van stopped to pick up passengers and said my shuttle was at the previous stop and should be there shortly. 10 minutes after I see... More 

Helpful?
Thank RN29
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

I am sorry for the challenges getting to the hotel on the shuttle. We do take guests phones numbers so that we can call them when we cannot find them. Actually our buffet breakfast has 7 hot items and fresh fruit, muffins bagels oatmeal and make your own waffles. We obliviously did not live up to your standards and for... More 

Orlando, Florida
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

The overall Hotel was clean the staff was okay, transportation was great parking was a bit expensive but kind of what I expected for the city. I would book this hotel again but not right away. Transportation staff was kind and friendly and helpful, the front desk staff on the other hand was not as kind and was not as... More 

Helpful?
Thank robpo2613
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. I do apologize that the front desk was not as kind and friendly and helpful as the rest of the staff. Please come back and visit us and I am sure you see a difference. Sheldon Johnson More 

Jacksonville, Florida
Level Contributor
6 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

I wasn't sure what I was going to experience since this hotel had 2 negative reviews in August but my experience was quite different. The only problem was the carpet had a red juice stain but the room was comfortable, the staff was nice to us, the food was delicious at the Bistro section. The breakfast buffet, I did not... More 

Helpful?
Thank Shae69
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for the comments. Our hotel offers refrigerators upon request. We do not have them in the room unless requested. We have just completed the carpet cleaning of the hotel. More 

Yokosuka, Japan
1 review
3 of 5 stars Reviewed 4 weeks ago

Pros: 1. Manna at the Bistro was a wonderful staff member who made sure her customers were taken care of each morning. She was very attentive, and I appreciated her thoughtfulness. 2. The hotel offers food vouchers, for some travelers, at their lobby restaurant. 3. The hotel is located close to several attractions. 4. The hotel has a free shuttle... More 

Helpful?
Thank SchuComm
Sheldon J, General Manager at Courtyard Alexandria Pentagon South, responded to this review

Thank you for your comments. Showtime is available and I am not sure why it is not work for you. Our parking is actually the lowest priced in the area. The guest laundry is serviced regularly by a contracted company and works very well, not sure what happened with you. More 

Singapore, Singapore
Level Contributor
3 reviews
4 of 5 stars Reviewed August 13, 2016

We stay at this hotel at least one week every year, sometimes more, because we have family nearby. The staff at this hotel are always warm, courteous, helpful and friendly. All the staff, from those who work at the front desk, to the those who service the rooms, to those who serve in the Bistro - all are remarkably helpful... More 

Helpful?
Thank McSing
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Courtyard Alexandria Pentagon South is located in Alexandria, VA. Equipped with state-of-the-art technology equipment, indoor pool, and fitness center, versatile for business or leisure travel. The Courtyard Alexandria Pentagon South hotel also offers a free hotel shuttle service to and from Reagan National Airport, BRAC-133 (the Mark Center) and the Pentagon City Metro station. ... more   less 

Additional Information about Courtyard Alexandria Pentagon South

Address: 4641 Kenmore Ave, Alexandria, VA 22304-1304 (Formerly Sheraton Pentagon)
Location: United States > Virginia > Alexandria
Price Range: $108 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Alexandria Pentagon South 3*
Number of rooms: 203
Reservation Options:
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Also Known As:
Courtyard Alexandria Pentagon South Hotel Alexandria
Alexandria Courtyard
Hotel Style:
#16 Family Hotel in Alexandria
#18 Business Hotel in Alexandria
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