The more travelling we do, the more we appreciate the Marriott's Autograph Collection Hotels. They are all unique, with the usual high Marriott levels of service. This place is no different. We liked the unique decor in the rooms, and the Study Restaurant was just great (note: it's a small menu, but we ate there twice and really enjoyed it.)
We visited the Morrison House recently as large-scale hotel cancellations related to the coravirus pandemic were emptying out properties all over the DC area. Despite the crisis in the hospitality industry, the staff took excellent care of their guests and were extremely attentive. Reception, bar, and restaurant all showcased excellent service. The Study has such a good brunch that we discovered from talking to people at a nearby table that they were from the neighborhood and went there for their "staycation" during this stressful time. One of the best Autograph hotels we have stayed in!
While many of my problems are Marriott specific (no acknowledgement of Gold member etc), the real problem with this place is the customer service which I expect to be excellent in any Marriott property. The woman who checked us in was dismissive and curt, the poor guy who was supposed to help with the bags didn't speak English and no one explained that so we had to struggle up the staircase going into the hotel with all our bags (and we are in our 80's). We went for a walk and the clerk (now a different one) didn't even acknowledge us when we returned. When we went out to dinner, I stopped at the desk and Monique FiNALLY explained what had happened and apologized and tried to make amends. She said the manager would come and talk with us the next morning but we left at 9am with no visit. When we checked out, the clerk said parking was complimentary. I tried to explain that I paid extra for parking in my room rate so would like a refund of that and she refused any adjustment. I would contact the manager directly but don't have contact information. On the website it still says our reservation is "in progress" though we checked out 8 hours ago. Beyond this unfortunate set of encounters...the room was stark, the lights were harsh, there are few places to plug in electronics, the bed was Marriott comfortable (I love Marriott's beds), the bathroom is spacious and nice but there was little hot water and little water pressure in the shower. And to add insult to in injury NOTE there is no coffee make in the rooms and no coffee in the lobby so unless you buy breakfast (not inexpensive) there is no access to coffee in the hotel. I can't remember the last time I stayed in a hotel with no coffee.…
I was there on business and after working until 10pm I realized I disntveat dinner. I went down to the bar that serves amazing old fashions in cut glasses. I ask for a bite and the bar tender went to the kitchen. The chef came out and said I just shutdown all of my equipment, but would you be ok with a cheese platter. I love this place! The chef brought out a wonderful cheese platter with quince and pears. This is what an Autograph Collection offers you! Personal care! Thank you to the bar tender that stayed open late and the fabulous chef. You make my travel so much easier!
If you are doing business or coming for pleasure I suggest you stay at the Morrison House, Autograph Collection Hotel. A small and quaint property that offers everything you’ll need. The staff is extremely professional and nice. If you’re lucky you have Monique (momma of the house) take care of you. She’ll be the first person you see as you walk up to the counter to check in. Located in the heart of restaurants and shopping. A short walk away from the docks. A 10 minute ride to National Harbor for more food and shopping or the convention center. Highly recommended.