Came here on business and was blown away with the hotel !!!!! The staff are unbelievably kind and really can’t do enough for you !! It’s spotless in appearance and very welcoming!!! If your coming to Alexandria book here I highly recommend!!
I was not able to get an upgrade but had inadvertently kept two overlapping reservations. Yared did an amazing job of synchronizing the reservations to enable side by side rooms with an outer door creating a suite like arrangement! Professional and very nice staff, great location and included breakfast made for a great trip to enjoy Old Town!
Great location, however. They have this great inner courtyard, BUT YOU CANT USE IT! Despite what they tell you at the front desk. They only have a small restaurant which is open a very limited time, (was only open for 3 hours for my 4 day stay there) The TVs do not have prime channels as advertised. Good luck with the Hallmark channel.
The location was fabulous but nothing else was up to par. The staff was courteous but gave us wrong directions to an address just 4 blocks away. They also failed to tell us that reservations were required for the breakfast buffet. The room hadn't been updated in decades the bathroom tissue was the cheapest you could find and the soap that was provided was so miniscule that it fell through the wire soap holder in the shower. In additions, the ice machine was broken when I finally located it due to poor signage. There was no list of recommended restaurants in the or nearby sights to visit which you would normally find in a hotel located in a tourist location. The only coffee available was the stuff in the room that you make yourself but only china cups were provided that could not be used to take the coffee with us and of course we didn't have reservations at the restaurant to get any. This is a Marriot hotel. We were tremendously disappointed.…
This hotel is a standout. I was in Alexandria for several days on business and could not have picked a better hotel. The decor is unique but not bizarrely so; the lobby and my room were tastefully decorated. The room and bathroom were extremely clean and comfortable. Daily housekeeping and a friendly front desk staff. It was centrally located and has its own parking garage which makes it convenient to park once and walk everywhere. The King & Rye restaurant (attached to hotel) served an excellent breakfast and dinner. Would definitely stay here again and highly recommend to others.
I have been staying in hotels (Ritz Tysons, Westin Reston, A/C in DC to name a few) in the Northern Virginia area since August and this is my 4th trip back to The Alexandrian. This is by far my very favorite spot. The management (Sam) and all of his team (including Michael and Angie) are always going above and beyond to ensure I have great stay! I really do feel like I am at my home away from home. The housekeeping staff is also very hardworking and keep the rooms immaculate and the restaurant bar is a great place to hang and enjoy some wonderful food and wine. I highly recommend this hotel - the people and location cannot be beat!!
Planning a wedding is stressful but planning a wedding with The Alexandrian is a new level stressful. We have been talking to this venue for a while, probably since April-May and got Chelsea Grim as a sales manager. We had a great impression of her at the beginning, she gave us a tour of the venue twice, one for us and one when family was in town. She seemed to be very nice and gave us good suggestions. By the time we got a draft of the contract, asked questions and discussed all the details, we got close to August. Then in August we asked for updated contract to sign and this is pretty much where the negative experience started and why my review for the place is so low. We have not heard back for 4 weeks from Chelsea. I called The Alexandria many times, most of the time no one picked up the phone at all. I would call Chelsea’s line first, then events’ team and then the hotel lobby. It is odd for a hotel not to pick up the phone at all. I left voicemails and followed up with emails but still nothing. On a few occasions I was able to get through to other employees and explained that we needed our updated contract to sign and we could not get ahold of Chelsea, they all were saying the same thing, that Chelsea would call us back but still nothing happened. After 4 weeks we finally heard from Chelsea, that she was out of office and then she was busy with the wedding season but she would review our emails and answer the same day. Today is October 25th, 2022 and we still have not heard back from her. Again, I called the venue, she is not picking up and not checking voicemails, we emails events team general email, no response, we emailed another contact we had Amanda Gulley and received probably most unhelpful response that they were busy and soon we would hear more. I reached out to their instagram account as well asking to help to get in touch with Chelsea and that also came to nothing. Overall, I got a very poor impression of the whole team at the Alexandrian Hotel. They are not taking it seriously and they don’t respond in a timely manner. It is impossible to get through to them during business hours and after 5pm when I got through to them I was told Chelsea already was out of the office. At this point we have been waiting for 8 weeks for an updated contract to sign and it is unacceptable. Brides and Grooms beware!…
Although sitting at a premium location, the location can't make up for the poor quality of service. The attitude of the front desk staff runs the full gamut from indifferent to incompetent to rude, and the hotel itself is badly in need of infrastructure updates, such as working AC, additional electrical outlets (a bathroom with a hairdryer but no outlet?), and water (10-15 minutes to warm up, if it ever does). Do not be fooled by the "Marriott Autograph" designation; this hotel is independently owned and operated by Sage Hospitality, and while loosely affiliated with Marriott, it comes nowhere close to the meeting Marriott standards for either accommodations or service. Save yourself the frustration, stay further up King Street, by the Metro, and walk, hire an Uber, or take the DASH bus down to the waterfront. You'll be glad you did.…
The rooms themselves are ok( I got one courtyard facing with a balcony) I needed to change my reservation ( at least 3 months out) and it took 45 min on the phone -they do not have enough people at the front desk to help check in, my room Never got cleaned yesterday -despite me asking twice —they never answered the phone at the front desk So always had to go down and multiple weddings going on at the same Time ( our wedding wasn’t there Thank god ) the restaurant/bar is poor-( and closes at 10) my friend had a mouse in her room and they told Her there Was nothing they could Do about it-finally moved Her to a new room 12 hours later -people in elevator who were having their wedding here said they have never been so disappointed Would avoid staying here -the only positive is The location is good !…
Rediscovering the Alexandrian Hotel over the Holiday Weekend was a True Gem! The manager, Sam has exceptional attention to Customer Care, and it resounds within the Staff (esp. Angie). They recently managed to cater to two weddings, on top of other numerous hotel on-goings, during a "holiday" weekend! Looking down over the courtyard in observance of the wedding events... Everything looked like a fairytale, beffiting of the legendary, Old Town - Alexandria, Virginia CHARM! Thank you for such a beautiful stay. I am sure to return.
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