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Comfort Inn Alexandria West - Landmark

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227 Reviews from our TripAdvisor Community

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Showing 220: English reviews
The Villages, Florida
Reviewed October 11, 2014

Upon arriving at the hotel, my first impression was a newer hotel conveniently located on the corner of I 395 and Duke Street. But upon closer look, the scars of abuse and wear started to appear. The elevator had scratches all over the stainless steel door and walls and one of floor lights was knocked out. The furniture in my...

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Helpful?
Thank Choochoo20
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear valued guest, Thank you for staying with us at the Comfort Inn Landmark and for taking the time to complete this survey. We value your opinion and use them as reference when drafting improvement plans. Our goal is to meet and exceed every one of our guests' expectations and we will always stay focused on improving. Hope to see...

Rye, New York
Reviewed October 9, 2014

We were exhausted by the too-high rates and low service from the hotel stock in the DC area and then we happened upon the Comfort Inn Landmark. It's clean, comfortable (actually exceeds other premium priced hotels we've stayed at) with a complimentary hot breakfast at the adjoining IHOP. A significant upscale shopping center is across the street if you need...

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Helpful?
2Thank George P
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear George P, Thanks so much for your warm comments about our hotel and services. We agree with your summary and happy to know that our facility improvements and service delivery training program are both making the desired impact. I will certainly share your feedback with Nick and his team and continue to encourage our entire staff to continue their...

Raleigh NC
Reviewed August 30, 2014

Yeesh! Where do I begin?! Ok, let me begin by saying that the young lady (Mathaba) who works the front desk was incredibly friendly and helpful. I have absolutely no complaints about her. Now to the terrible experience... When we initially arrived and entered the room, it reeked of a stench I could not pin-point. We tried looking into other...

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Helpful?
Thank SAIC
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear SAIC of Raleigh, NC, We are very sorry to learn that your stay with us was below your expectations. Our aim is to always provide a clean and comfortable environment, supported by a team of very friendly and hospitable employees, who are ready to handle your every request. We learned of your experience for the first time after you...

Lewisville
Reviewed August 3, 2014 via mobile

After a terrible experience at another Alexandria motel, we were greeted with smiles and nothing but positivity from Garrick at the front desk. After listening to our story and calming our nerves, he couldn't have made us feel more welcome! All of the staff, including Marshall and Nick, were very helpful and accommodating during our stay. The rooms were very...

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Helpful?
1Thank Hannahhdee
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear Hannahhdee, We appreciate your kind comments about our staff and services received at the Comfort Inn Landmark during your recent stay. I will share your feedback with all members of my team so they too can celebrate in the pleasure of receiving confirmation that their hard work is yielding positive results. Thanks for taking the time to complete our...

Alexandria, Virginia
Reviewed July 24, 2014 via mobile

We stayed here for just one night. The room was fairly nice, what we expected. There was just three things that happened during our twelve hour stay. When we got to the room, there was dirty toilet paper in the toilet(not a big deal just flushed the toilet). Then the a/c barely worked in the room, the unit is probably...

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Helpful?
Thank traveler1234y
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Hello traveler1234y, Thanks for your candid feedback regarding your most recent stay at Comfort Inn Landmark. I apologize on behalf of my entire team and assure you that we will work together to address every area that you mentioned fell short of your expectations. Please give us a second chance upon your return to the Washington, DC area. Regards, Ian...

Washington dc
Reviewed July 12, 2014

I wish every experience at check in was as pleasant and accommodating as the one I just experienced,when I was greeted by Garrick upon my arrival. He is truly the epitome of hospitality! Thanks Garrick! You set the bar, and hurdled over it!

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2Thank dustyface
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Hello Dustyface Washington DC, It is our pleasure to learn of your experience with our very capable night auditor, Garrick who exceeded your expectations. Like Garrick, all of our guest service staff members are passionate about delivering a level of service that meets and exceed our guests' expectations. We thank you for making the time to share your experience with...

Morris, Minnesota
Reviewed June 30, 2014

We were looking for a moderate hotel while attending our niece's graduation. This is just what we expected, moderate price ($90 ish) and good quality. An IHop was attached and two complimentary breakfasts were included. The location was great, easy access onto the freeway and just minutes away from King Street in Old Town of Alexandria. We were there six...

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Helpful?
Thank David43339
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear arsenic1 of Morris, Minnesota, Thank you so much for your favorable review of services received at the Comfort Inn Landmark over your recent stay. Our team members are pleased to hear that their service delivery efforts met your expectations which is a confidence builder as they serve current and future guests. We look forward to your return visit when...

St. Petersburg, Florida
Reviewed June 22, 2014

My family and I stayed overnight in this Inn and it did not meet my expectations. The rooms were not clean. The walls in the rooms were dirty. The beds had lots of "lumps". We booked rooms that were suppose to have a refrigerator and a microwave in each room but I had to go to the front desk to...

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Helpful?
1Thank Marabelle17
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Hello Marabella17, I'm so sorry that we failed to meet your expectations. However, your valuable comments will be reviewed with my team in an effort to make improvements that will ensure that you are pleased during your next visit to Alexandria. Regards, Ian Harvey General Manager

Juneau, Alaska
Reviewed June 19, 2014

We stayed at this hotel for three nights and were pleasantly surprised. So far this is the best Comfort Inn we ever stayed in. This is our long road trip on both West and East coasts, and third Comfort Inn, but this one exceeds others by far. In fact, just a few days before, we stayed at Hilton LAX, and...

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Helpful?
Thank cool_alaska
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear Cool_Alaska, My entire team is soooo happy to read your thorough feedback regarding your most recent stay at the Comfort Inn Landmark. Your words describe our service mission for every guest that we welcome at our Front Desk. We know that we do not have a "perfect hotel" but I can assure you that every member of my team...

Albuquerque, New Mexico
Reviewed June 18, 2014 via mobile

We typically don't stay at Comfort Inns but tried this one since we unexpectedly found ourselves having to stay longer in the DC metro area. After searching hotel rates and finding most places booked and also priced at 350+, we took a chance on this location. It's not terrible, but it's not up to the standard of a Hampton Inn...

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Thank C c
Comfort_Inn_Landmark, General Manager at Comfort Inn Alexandria West - Landmark, responded to this review

Dear CC from Albuquerque, New Mexico, Please forgive me for not clearly understanding your resolution expectation in this matter. We certainly value you as a customer and more so when you take the time to share your experience with us. I sincerely thank you for providing the feedback and want to assure you that our team took immediate action in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Comfort Inn Landmark near Old Town AlexandriaThe smoke-free Comfort Inn® Landmark hotel in Alexandria, Virginia is off Interstate 395 and one mile from the Landmark Mall.We are close to popular attractions, like: •George Washington's Mount Vernon Estate & Gardens •John F. Kennedy Center for the Performing Arts •Fort Belvoir Army base •National Gallery of Art •Washington National CathedralThe Ronald Reagan Washington National Airport and the Washington Dulles International Airport are a short drive away.Additional points of interest nearby include: •National Zoo •Smithsonian Institution •Library of CongressVisitors will enjoy outdoor recreational activities like golfing, jogging, boating, fishing and horseback riding, all minutes away.Be sure to visit the 24-hour IHOP Restaurant located on the premises.Our amenities include: •Free coffee •Free local calls •Free shuttle service to the Van Dorn Metro stations •Free parking •Seasonal outdoor poolYour Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn Landmark the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!All guest rooms come equipped with coffee makers, safes, cable televisions, irons and ironing boards. For guest convenience, valet cleaning services are offered. The Comfort Inn Landmark hotel is your destination for hospitality and value when visiting the Alexandria, Virginia area. We look forward to serving you soon! ... more   less 

Additional Information about Comfort Inn Alexandria West - Landmark

Address: 6254 Duke St, Alexandria, VA 22312-2701
Location: United States > Virginia > Alexandria
Price Range: $110 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Alexandria West - Landmark 2.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Comfort Inn Landmark Hotel Alexandria
Landmark Comfort Inn
Comfort Inn Landmark Alexandria
Alexandria Comfort Inn
Comfort Inn Alexandria
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Inn Alexandria West - Landmark staff and other travelers.
5 questions
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nj
9 months ago
Iceland
Iceland
over a year ago

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Questions? Get answers from Comfort Inn Alexandria West - Landmark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best views on the East side to see the sunrise.”
  • Looking out of the window of room 603.
 of 5 bubbles deehep, yesterday | Read review
“I would ask for a room on an upper floor on the side of the hotel that does not face Duke Street.”
 of 5 bubbles WorldTravelerTWD, Oct 18, 2016 | Read review
“Higher floor is more quiet than ground floor”
  • A view from room
  • Vanity
  • Comfy bed
  • Clean tub
 of 5 bubbles LEEKIM1957, Oct 12, 2016 | Read review
“Ask for a room above the entrance which is away from the busy roads.”
 of 5 bubbles jej05, Oct 1, 2016 | Read review
“Don't book here is the best advice I can give.”
  • Not sure what this is.
  • This has never been dusted.
  • Wall plates.
  • This was just hanging there.
  • Random hair on the pillows too.
  • Doubt it's ever been vacuumed.
  • Random hairs in the sheets.
  • Not sure what this is, but I was afraid to find out.
 of 5 bubbles staceyfive, Aug 26, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question