The Westin Alexandria Old Town is a relatively upscale hotel that has almost all of the basics covered: an inviting lobby; clean, modern guest rooms with huge TVs; comfortable beds; and clean, spacious bathrooms with rainfall shower heads. The hotel restaurant, Trademark, has nice breakfast options. Both the front desk staff and the restaurant staff are attentive and helpful. The hotel just needs to upgrade its business center, which is currently two desktops and a broken home-office printer in the lobby. That’s fine at a Motel 6, but this Westin is located directly across from a federal courthouse, and the attorneys who stay here would appreciate (and pay for) the convenience of being able to print large files in a hurry. That small investment could make this a truly full-service hotel.…
My family and I travel a great deal, and when we look for hotels to say at, we are looking for a high quality, modern hotel with great location, and fair pricing. The Westin Old Town Alexandria checks all of these boxes and more! A short distance from the water in Old Town, and walking distance to many attractions, this was a perfect place for a stay-cation for us. Everyone from the restaurant workers, to the front desk staff, to the manager Paul was exceptionally generous and accommodating. The rooms were modern, and of course had the heavenly beds that were so comfortable! The Westin brand delvers excellence every time, and this was no exception. I highly recommend this hotel!
There are a few good things, The staff were all quite friendly, and I admit this must be hard when dealing with angry guests because everything at the hotel is just BROKEN. It also seemed pretty clean. However, everything else was a nightmare. We decided to stay in the DC area on a Monday night in June 2022, and decided to treat ourselves to a "4 star" hotel, even paying the extra price for a room with a "city view". When we got to the hotel in the afternoon, the room was hot, but we figured the AC needed time to work. We turned it on (we thought), and went out to do stuff. Got back later at night, the room was still hot. Call the desk, they send up a "technician"-- at 9:30 pm. So, we sit there very awkwardly for half an hour, in our hot room, watching this guy move furniture around, unscrew stuff from the wall and whatnot, knowing there is no way he's going to be able to fix this room tonight. Finally, the guy is like "I can't fix this tonight", and we get moved to another room. We try to take our daughter's rollaway bed with us, they say, "no no, housekeeping will move it." This takes 45 minutes, meaning no one can even start getting to sleep until 11:30 p.m. AND THEN! Next morning, COLD showers. Not "not hot", or even lukewarm. COLD. They say they are working on it, but my husband and I have to take cold showers anyway. Not exactly the "luxury experience" I paid for. We complain at check out. They say that can't refund the room fee because I got it on Priceline, but they can not charge us for the rollaway bed and the exorbitant valet parking. Then, they proceed to charge us for the rollaway, the parking, and the room. The room which I had ALREADY paid for, remember. We spend the entire trip back home trying to get this straightened out. Priceline won't refund us anything, but they get the hotel to reverse the charges. So Thursday morning, we discover, the hotel has charged us the room fee AGAIN. For the THIRD time. My husband calls up the hotel. They say "oh, it will drop off in a few days". We are LIVID, because this is just outright goddamn fraud at this point. We are supposed to just wait around for you to return our money that you basically STOLE? I don't want any damn "points" or anything similar. I never want to stay at one of their rotten hotels, or let them get their hands on my bank account ever again. I'm going to report them to Attorney General of Virginia, because this seems like a deliberate pattern of behavior. How do you "accidentally" charge someone for something you shouldn't have charged them for TWICE? I will never use Priceline again, or stay at any Marriott Bonvoy hotel ever again. Amazing how a $260 room got up to nearly $400. Ended up with a "roof of the hotel plus a few buildings" view in the second room. It was like an 8 story building, we were on the 4th floor, somehow we got vast expanse of roof. I don't even know how they did that. That is some goddamn wizardry. Avoid this hotel. Nothing in it works, and if you let these vultures get their hands on your credit card, they will keep double and triple charging you as long as they think they can get away with it.…
The hotel was extremely nice the restaurant trademark had the most wonderful breakfast! The rooms were large and spacious the bathroom was very clean! My one complaint was they did not have a swimming pool!🤦🏽♀️ It was across from the courthouse and every day I look for someone very important to come out!
Lovely hotel in a lovely, peaceful area. If you're not up to the walk to the waterfront, the hotel does offer a shuttle. Very clean, striking decor, and very helpful, friendly staff, especially the bubbly Dana at reception. Kudos a d thanks for a great weekend in your beautiful city.
We only stayed there for one night. The bed was comfortable and the room was pretty standard Westin quality. My issue came after we checked out. We realized we left a set of headphones in the room on April 17th. We called the hotel and they directed us to ileftmystuff.com, which is completely fine. The website said "If you haven't heard in 2 days, then to contact the hotel directly to make sure they got our inquiry. I called back Wednesday, April 20th and left a voicemail with lost and found. No one has returned my call. I also called back again today April 22nd. If they couldn't locate our headphones, that's completely fine. Things happen. But I would rather someone have contacted me to let me know either way. Definitely colors my perception of The Westin for future stays.
One word to describe this property...WOW! From interacting with Evagalina (I believe that's the blonde girl's name with the accent) at the front desk.. to the great and knowledgeable shuttle driver that brought us to a great local bbq place.... to Guillermo, Luis and Jenny on the banquet team.... to how clean and careful house keeping was (they made sure I had no lavender in my room because I was allergic)...to everyone in the Trademark (i forgot the young black lady who waited on our table but she has darker hair and was so kind and gave the best entrée recommendation!) EVERYONE was so great for our group! I am so glad we decided to stay here and with our long conference days because the sleep we got in our rooms was soooo great afterwards! I really hope we get to have another conference at this property!…
Beautiful hotel, and a great area to visit. Clean rooms, good restaurant in the lobby. It has a 24/7 gym facility. Even though the are going through renovations it was still a comfortable stay. In a central area to all the sights and easy to get to from Reagan international.
I drive 15 min away from my venue to stay in a heavenly bed. I was terribly disappointed to have a very uncomfortable stay in a double bed that felt like a forgotten 3rd rate motel. I don’t feel as though the front desk took me seriously in that they offered a $30 discount on a $300 night. Tired AND frustrated- I was mostly stunned with the attention given the situation. As a Bonvoy member - it’s been a while since I have been so disappointed.
I travel a lot and love to give a review when I find a great hotel. I have stayed at this hotel several times while visiting family in the D.C area. The hotel is clean, staff is friendly and is in walking distance to pretty much everything you would need.