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Embassy Suites by Hilton Alexandria-Old Town

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Embassy Suites by Hilton Alexandria-Old Town
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1,718 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Alexandria-Old Town
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Showing 1,701: English reviews
Creswell, Oregon
Reviewed July 14, 2015

Stayed in Room 501. The rooms were spacious and nice, and the people provided very nice service. The internet, however, was simply unusable. When I complained to the front desk that their wireless kept going in and out and would not stay active for more than a few minutes, they gave me an 800-number to call technical support - not...

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Helpful?
4Thank jjonak
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. I apologize you did not have a great guest experience and the internet was unreliable during your stay. I will share your comments with management for consideration as we are always working to provide our guest with a great guest experience. We hope you will consider staying with us again in the future. Regards,

Portland, OR
Reviewed July 14, 2015

Stayed here for three nights visiting the DC area and found our stay a rather mixed experience. Pros: We liked the Manager's reception every night with free snacks and beverages (including beer and wine), refreshments that were quite appreciated after spending long hot days sightseeing in DC. Free hot breakfast with made-to-order omelettes was offered. Location is a plus, King...

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Helpful?
5Thank rttroeger
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. We appreciate you choose to stay with us and I apologize you did not like your accommodations and felt our hotel staff was rude and disinterested. Unfortunately Embassy Suites Alexandria does not have roll-away beds. The rooms were not designed to include them and the City of Alexandria Fire Marshall restricts them - they would...

Reviewed July 14, 2015 via mobile

The hotel is very convent to the metro. The facility was beautiful. Upon check in I am a diamond member but was never greeted or acknowledged as I usually am or offered the snack. We went to our room which was not yet cleaned. Went back down stairs and the lady was very nice and moved us. The second room...

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Helpful?
2Thank Catherine O
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. I apologize you were not greeted as a Diamond guest and could not get your room temperature down/below 65 degrees. Your concerns will be given to the Chief Engineer and Front Desk Manager respectively, to discuss with their team members. I am glad you enjoyed the breakfast and managers reception and our attentive staff, especially...

Washington DC, District of Columbia
Reviewed July 14, 2015 via mobile

Great location which enabled me and my daughter to enjoy the beautiful Xmas decorations in Old Town. Beautiful lobby, good breskfast. Comfortable bed, quiet room. Would have given stay 5 stars but vending refreshments machine out of service on executive/premier floor though paid for. Had to call front desk for refreshments, which were not delivered in timely fashion. Would stay...

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Helpful?
1Thank Charles K
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. It's great to read you enjoyed your stay with us and was able to venture down King St., further down into Old Town, to the Christmas Shop and other stores. I'm sorry the Premium floor vending machine was broken and the Front Desk didn't deliver your drinks/snacks in a timely manner. This information will be...

Florida
Reviewed July 13, 2015

I have been staying at Embassy Suites for YEARS. Am familiar with the properties / layout / quality. Upon checkin to the Alexandria Old Town property today - we navigated to our room on "floor 1". If you come to this property and they tell you to go to floor one - RUN AWAY FAST. As a Hilton Honors member...

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Helpful?
3Thank FloridaZonker
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. My apologies for you not having a great guest experience while staying with us. We strive to provide our guest with exceptional service and clean comfortable accommodations. I will share your review with our Engineering department to ensure they check all wall outlets to make certain the plugs are held properly in the sockets. Again,...

Northern Virginia
Reviewed July 13, 2015

Big suite. Nice breakfast buffet and eggs/pancakes to order. Really nice easy walk to Old Town. Noise from lobby may be heard in rooms. Located at a metro stop. Easy to get to all DC sites, so a good "home base" for tourists.

Review collected in partnership with Embassy Suites Hotels
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Thank NorthernVirginiaSmo
Sacramento
Reviewed July 13, 2015

Once again, Embassy Suites provided the very best in family vacation travel lodging and services! Our recent family vacation to our Nation's Capitol was made even more pleasurable and fun with our stay at Embassy Suites in Alexandria VA location. Simply outstanding customer services, lodging facilities and the best complimentary breakfast ever!

Review collected in partnership with Embassy Suites Hotels
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Thank William Y
Reviewed July 13, 2015

This is a very nice hotel with great staff. They serve a great breakfast and have a wonderful evening happy hour with free drinks and appetizers. The managers came around and chatted with all the guests which quite nice. I was with 4 kids and they all enjoyed it.

Review collected in partnership with Embassy Suites Hotels
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Thank dushyanthaj2015
Rancho Cucamonga
Reviewed July 13, 2015

Location and price was great. The Metro was nearby, easy to access. There were plenty of shops and restaurants walking distance away, trolly ride was pleasant. Breakfast was very good and evening snacks also tasty and enjoyed by my kids.

Review collected in partnership with Embassy Suites Hotels
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Thank Jesse D
Morganfield, Kentucky, United States
Reviewed July 13, 2015

Great hotel with complimentary buffet or cooked-to-order breakfast, drinks at evening reception and Metro access or FREE Alexandria Trolley stop just 100 yards away from front door. Outstanding location.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tommy R
kimberly_tilley2, Administrative Assistant to General Manager at Embassy Suites by Hilton Alexandria-Old Town, responded to this review

Thank you for your review. You are correct! Embassy Suites is located in a great location. Right across the street from the METRO station, AMTRAK and the free Trolley that travels up and down King St. We look forward to having you stay with us real soon. Regards, Kimberly

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Alexandria-Old Town

Address: 1900 Diagonal Road, Alexandria, VA 22314
Location: United States > Virginia > Alexandria > Old Town
Price Range: $192 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Alexandria-Old Town 3.5*
Number of rooms: 268
Reservation Options:
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Also Known As:
Embassy Suites Alexandria-Old Town Hotel Alexandria
Alexandria Embassy Suites
Hotel Style:
#9 Family Hotel in Alexandria
#11 Business Hotel in Alexandria
#15 Romantic Hotel in Alexandria
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Alexandria-Old Town staff and other travelers.
27 questions
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Questions? Get answers from Embassy Suites by Hilton Alexandria-Old Town staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Pool is on 3rd floor (easy access)”
 of 5 bubbles 424lesleyh, 3 days ago | Read review
“I have never found a bad room with this chain.”
 of 5 bubbles Traveloften1962, 2 weeks ago | Read review
“The best hotel ever in Old Town Alexandria”
 of 5 bubbles traunaj, 4 weeks ago | Read review
“The further from the atrium area, the quieter the room are”
 of 5 bubbles P8072JZmichelleb, 4 weeks ago | Read review
“Request rooms away from the elevators. Higher floors are quieter as the atrium can be a noisy gathering space”
 of 5 bubbles cdOhio123, Jan 24, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question