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I booked a king, non-smoking room for four nights in May, 2015 I got a room with two double beds that smelled of cigarette smoke. I had the desk clerk come up to the room after checking in and she claimed she couldn't smell the...More
The front desk clerk, when we first arrived was not very pleasant, we were told that we would be charged for the entire stay upon checking in, which was never told to us before. When (finally) getting to the rooms, we were very disappointed. There...More
Thank Jami E
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded May 26, 2015
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the check-in, service and cleanliness issues you experienced is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can...More
i travel a lot and I stay at hotels but I have to say that I have yet to find a friendlier, nicer, and customer focused representative as I have seen at this location in Alexandria. This is mostly due to the new manager mr...More
2 Thank chinar83
Response from Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Alexandria - LandmarkResponded May 20, 2015
Thank you for taking the time to write a review of your stay. I truly appreciate your comments regarding the service, safety and cleanliness of our hotel. Once more, thank you for posting your review. We look forward to having you visit with us again...More
This was the worst experience at a hotel I ever had. The staff was not very friendly. We found bed bugs and they did not seem to concerned about it. Also don't take any food to your room you will have ants coming out of...More
Stayed here April 8 through 12 2015. Non existent front counter help. Won't even call a cab for you..
The "free breakfast" is a joke. A small bed side table in the lobby with coffee some random fruit and some make it your self packages...More
$96 - $165 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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