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stayed just one night in April. Firstly let me say apparently the hotel is going through refurbishment so things may improve !. Arrived at 2pm to be told no rooms ready until 3 pm, ok I can live with that as its what it says...More
We stayed at the Holiday Inn Old Town in Alexandria for spring break. We had a group of 8 girls and 4 adults. Dixie the Manager took great care of us! The accommodations and breakfast were great! Our shuttle driver David was very pleasant and...More
Response from Alex L, Manager at Holiday Inn Hotel & Suites Alexandria - Old Town
We are thrilled to see that you enjoyed your stay with us. We thank you for the wonderful review. We are very happy that you enjoyed your stay and that Dixie was a part of that. We are also glad that you found your...More
At a little less than $300 a night I expected much more comfort. (2-night stay) To start the room was less than comfortable for a "just renovated" room.
Pros: Hotel & room appeared clean and most staff was friendly.
Cons: The heat did not work...More
Response from Alex L, Front Office Manager at Holiday Inn Hotel & Suites Alexandria - Old Town
Thank you for taking the time to write this review. Our goal is to consistently provide exceptional service and we are sorry that we did not do this during your stay. We apologize for the various issue you had during your stay but want...More
Very pleasant service. However, the hotel is supposedly having a renovation, and it needs one. I wouldn't step foot in the bath tub. There was no bathroom fan, and the faucet in the sink leaked. Breakfast was okay one morning and poor the next. I...More
As a Spire Elite member, there is always the hope of a room upgrade, however on this occasion I was put in the worst room in the hotel rm103. Aside that the carpet is stained, as is the wall by the bed, the bath is...More
Response from IHGService, Guest Relations Manager at Holiday Inn Hotel & Suites Alexandria - Old Town
Thanks for sharing feedback, we're glad to have hosted one of our IHG Rewards Club Spire Elite members.
I regret to learn that that this particular stay fell below your expectations of a quality Holiday Inn property as you were let down by...More