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Renaissance Austin Hotel

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#52 of 199 Hotels in Austin
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Austin Hotel
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810 Reviews from our TripAdvisor Community

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Showing 787: English reviews
Austin, Texas
Reviewed May 25, 2015

This might be the best location on the north side of Austin! Close to gourmet restaurants and all manner of shopping, it also has a great view of the hill country from the back patio. The staff are super friendly - especially the ones right out front who warmly greeted us every time we passed and offered to help us...

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Helpful?
Thank LenaLaws1
Texas
Reviewed May 23, 2015

Stayed for University of Texas graduation weekend. This hotel was expensive for these dates, but so was every other hotel in Austin. We had no hot water for the shower on graduation morning. My wife took a cold shower, but I went to the pool/workout facility and was able to get a hot shower. Management responded promptly, and the hot...

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Helpful?
Thank drdave
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your review regarding your stay over UT commencement. I am delighted to discover that you enjoyed many of our amenities, but disappointed to read that you had to use our workout facility to take a hot shower. I have shared your review to further investigate this issue to ensure no other guest has the same experience. We...

Bristol
Reviewed May 22, 2015

A large conference hotel with little to recommend it. Nothing specifically wrong, just lacking any character. Got upgraded to a large room, which was nice, but it was dark no matter how many lights I turned on! Stayed 3 nights and eat in the bar once. Fish taco, which was supposed to be a main but was more like a...

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Helpful?
Thank Kevin W
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your review regarding your recent stay. I am disappointed to discover that your stay was less than exceptional, and lacked the specifics that would have made your stay even better. We are evaluating your concerns to see what we can offer for lighting in rooms and reviewing our restaurant menu offerings. We do hope that if your...

Peoria, Arizona
Reviewed May 20, 2015

Stayed here for a conference, the facility was nice. It is a distance to anything except a small mall but the hotel is worth the stay. The mattress is a bit hard but the rooms are clean and spacious. Needed FREE WI-fi and a refrigerator in the room would have been nice.

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Thank Jonathan K
Louisville, Kentucky
Reviewed May 20, 2015 via mobile

Had the pleasure of a quick one night stay in late May. From the outside the property looks average; but the interior is quite the opposite. They have done a very nice remodel which gives the place a definite contemporary feel. The check in process was very smooth and the staff could not have been more helpful. The tall female...

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Thank Jerry H
Austin, Texas
Reviewed May 19, 2015

We had a family event at the hotel, booked months in advance. The front desk was poor, made mistakes about our reservations, not very responsive, did not appear concerned about the errors. The food was good.

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Helpful?
Thank Jake662013
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your review regarding your recent stay. It was great to hear you enjoyed the food at the hotel. I am, however disappointed to read about your experience at check in. Please accept our sincere apologies for the service you received at the Front Desk. I have shared your feedback with the department leaders to ensure this is...

Reviewed May 18, 2015

I only stayed there for one night but It was totally awesome. The hotel is elegant without being too luxurious. The rooms are really good, very comfortable. Loved it and would definitely recommend it!

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Thank Gabriela V
Vienna, VA
Reviewed May 17, 2015 via mobile

As a Rewards member I have stated at many Marriott's over the past 30 years and this one missed the mark completely. It is huge and anonymous. The atrium lobby is a cold tomb. Staff were polite but not particularly friendly. The room was massive but had no refrigerator, no drawers and had a huge area that could have fit...

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Thank dbrown46
Rob G, General Manager at Renaissance Austin Hotel, responded to this review

Thank you for your review regarding your recent stay. I am disappointed to read about your overall experience being underwhelming. I have shared your feedback with my team to improve our hotel to provide vibrant, unique experiences, especially for Marriott Rewards members. We sincerely hope that if you travel plans ever again include Austin that you’ll give us a second...

Houston, Texas
Reviewed May 16, 2015

We were attending our son's college graduation nearby on a Friday night and decided to book a room to use as a gathering point for family driving over from Houston and my wife and I wanted to spend the night instead of driving straight back in the dark after the graduation. The hotel location couldn't have been better, the graduation...

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Thank Chris S
Breckenridge, Minnesota
Reviewed May 14, 2015

Attended a 300 person conference but was treated like I was the only visitor. My late arrival at the bar was welcomed and dinner brought quickly even though the restaurants were closed for the evening. My Shrimp and Grits order was some of the best I've had. The valet staff were outstanding, not just prompt, but helpful on directions to...

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Thank Michael470
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
No photo provided
@Ustinbytes
Cuisines: Delicatessen
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Multilingual Staff
  • Breakfast Available

Additional Information about Renaissance Austin Hotel

Address: 9721 Arboretum Blvd, Austin, TX 78759
Location: United States > Texas > Austin
Price Range: $185 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Renaissance Austin Hotel 4*
Number of rooms: 433
Reservation Options:
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Also Known As:
Austin Renaissance
Hotel Style:
#20 Luxury Hotel in Austin
#42 Romantic Hotel in Austin
#44 Family Hotel in Austin
#56 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Austin Hotel staff and other travelers.
6 questions
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Questions? Get answers from Renaissance Austin Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room with windows that face outside so you can get a better view”
AverySLC, 1 week ago | Read review
“Had a standard king room, which worked well.”
759revt, 1 week ago | Read review
“Choose a room near the pool elevator. It's a hidden gem in the hotel.”
WV_Mamacita, 2 weeks ago | Read review
“get a room with a view inside the hotel”
LoriOrange_TX, 5 weeks ago | Read review
“Stay somewhere else”
Knettix, Mar 18, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question