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Room & Suite (104)
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Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Renaissance Austin Hotel
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#61 of 231 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Enjoy a beautifully appointed guestroom and an ideal location at Renaissance Austin Hotel. A gem among hotels in North Austin, Texas, our accommodations are sophisticated and they place you ideally near downtown Austin, the Arboretum, and The University of Texas.
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Room & Suite (104)104
Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Conference facilities
Valet parking
Paid public parking on-site
Paid wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Outdoor dining area
Wine / champagne
Taxi service
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Cable / satellite TV
Bath / shower
Seating area
Separate dining area
Separate living room
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Flatscreen TV
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Modern
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
31Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
9721 Arboretum Blvd, Austin, TX 78759
Getting there
Rental CarsSee rental cars from $27/day
1,130Reviews11Q+A100Room tips
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I stayed at the Marriott Renaissance Austin Hotel on Arboretum Blvd in December 2020. The hotel appears to be struggling to stay in business, and the experience for me was not good. There were three positives that stood out. One is the front desk staff were professional and very nice. Two is the food was very good in their restaurant. Three is the grounds behind the hotel are very nice to walk, especially if you are traveling with a dog, and they are easy to access through an elevator in back of hotel. There were multiple problems with the stay. The first was when I used my Marriott upgrade vouchers to get a suite. The hotel emailed me the day before letting me know they did not have an upgrade available. I logged in anonymously and saw multiple suites still available, so I had to call Marriott and ask them to contact the hotel and require them to honor Marriott commitments to loyal customers. The suite was fine, but the hotel clearly is in need of being updated (room needs new carpet, paint, new counter tops, etc.). The hotel is designed with a large inside open atrium similar to an Embassy Suites. This proved to be a challenge for my eighth floor room since heat rises because we could never get the room cool, and this was on days with temps ranging from 40 to 75 F (avoid this hotel in the summer!). The food in the restaurant was good, so they have a good cook on staff, but the wait staff are clearly not trained. They got our order wrong one time, and another time we gave up and went to the room after it was clear they forget to place our order after waiting for quite some time. They knew our room number, so we were rudely surprised when they knocked on our door to offer a free meal as an apology, and we had the do-not-disturb sign on the door. When I booked the hotel I saw there was a $50 pet fee, but I must have missed the fine print. When I checked out I discovered they charge this $50 pet fee per night. I asked the front desk if I stayed for a week would they charge me a $350 pet fee, and she said yes! The occupancy at this hotel was very low, and I can now see why this was the case. I assume they must be struggling to stay open, so they are resorting to unethical measures by trying to avoid upgrades, tricking people into paying multiple nights for pet fees, and hiring staff that are not trained properly. I hope this is just a reflection on the owners and management of this hotel and not a growing problem across multiple Marriott properties.…
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Date of stay: December 2020
Value
Service
Sleep Quality
Room Tip: Lower floor because upper floor rooms are difficult to keep cool.
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Helpful
We had our wedding at the hotel last weekend. It is a very beautiful venue. I give maximum stars for the food, venue and location. We treated our guests to appetizers, baby gem salad with sweet jalapeño dressing, and pecan crusted chicken. Our guests raved about the tasty dinner. The event planner was also very helpful. However, the billing process is very questionable. I give 0 stars to this. The first time we charged our card, for first installment payment, using the link that the hotel provided, we were immediately hit by numerous fraudulent charges. Thankfully, the credit card company noticed and canceled our card. Not sure whether the hotel payment website is not secure or something suspicious happened within their system. The next questionable transaction was our final bill. Our 2nd to 3rd deposit payments went smoothly without an issue. The amount was already agreed upon and all was good. The problem was with the final bill. The hotel never sent us a receipt and went ahead and charged our credit card without any notification. We saw the charge and asked for the itemized bill because we wanted to know what this charge consisted of. Lo and behold! we had been charged for two bartenders instead of one, and also for 137 drinks instead of our total guests of 86. We strictly requested for one drink ticket per person but the hotel carelessly put extra items on our bill. I would advise anybody using this venue for events to be vigilant about their credit card charges, and the number of guests they have at the event versus what is on bill. Hopefully, we will get our refund without any problems.…
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Date of stay: November 2020Trip type: Traveled with friends
Helpful
We held a business meeting here just a few days ago and be forewarned that there is no one at this property who can help you with your computer or internet if you need help. My understanding is that this hotel eliminated their entire AV department due to Covid-19 and yet they’re still trying to host meetings. That’s like going to a hospital with no doctors and having a janitor suture you closed. The gentleman who helped me trying to connect my laptop to their projector could not figure out what cable I needed. I asked him if he could get someone from AV to assist and his response was “we no longer have an event technology department “. I wanted to leave right then and there. I couldn’t even present from the podium onstage so I presented FROM THE FLOOR!! The projector was blurry, not properly shining on the screen and washed out. No one knows how to turn off lights. My microphone didn’t work. It dropped out constantly and couldn’t be heard. Every time they made it louder a horrible noise was made. They even said “sorry we don’t know what to do” and left. I would’ve rather sent out an email to my attendees to meet via Zoom than pay anything to a hotel with inept employees. *The GM should be reprimanded for allowing business decisions like this to occur!! You cannot successfully market yourself as a “convention hotel” if you do not have access to an adequate audio-visual staff. Period! Food was bland. Did you freeze the pre-cooked food that you had back when you closed and thaw/serve it too? Do you actually have anyone who knows what they’re doing?? The coffee shop Austin bites (I believe) was closed early too.…
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Date of stay: October 2020Trip type: Traveled on business
2 Helpful votes
Helpful
I must say that the staff did all within their powers to accommodate my stay. Man, it really pays to be a Titanium Elite Member. I'm only speaking from my personal platform. Thanks Marriott for the privilege.
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Review collected in partnership with this hotel
Date of stay: October 2020
Helpful
After staying at the hotel over the weekend, I noticed on my bill that there was a charge from the bar that I did not make as I do not drink and did not eat anything at the property. I called the hotel who opened a "ticket". Two days later, they sent me a receipt showing a drink charge, however there was no indication that it was me, via a signature or written name, nor my room number. I sent an email back asking for this to be removed from my bill and to be refunded, however I was ignored. Another two days later, I called the hotel again but was forwarded this time to Bonvoy Member Services who have no ability to authorize refunds. They offered to open up another ticket, but I declined and called American Express who promptly refunded me my money. Do yourself a favor and stay at the Westin in the Domain instead.…
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Date of stay: October 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
PRICE RANGE
$190 - $411 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
renaissance austin hotel, austin renaissance
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
492
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Claim Your Listing Frequently Asked Questions about Renaissance Austin Hotel
Which popular attractions are close to Renaissance Austin Hotel?
Nearby attractions include The Arboretum (0.08 miles), Con' Olio Oils & Vinegars (0.2 miles), and Regal Arbor 8 Great Hills (0.2 miles).
What are some of the property amenities at Renaissance Austin Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at Renaissance Austin Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Renaissance Austin Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Renaissance Austin Hotel?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to Renaissance Austin Hotel?
Conveniently located restaurants include Eddie V's Prime Seafood, The Cheesecake Factory, and Estancia Brazilian Steakhouse.
Are there opportunities to exercise at Renaissance Austin Hotel?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Are pets allowed at Renaissance Austin Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Renaissance Austin Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to Renaissance Austin Hotel?
Many travelers enjoy visiting Texas State Capitol (8.1 miles), The Driskill (8.6 miles), and O. Henry Home & Museum (8.8 miles).
Is Renaissance Austin Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.