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Crowne Plaza Austin

#30 of 195 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,028 Reviews from our TripAdvisor Community

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Showing 1,021: English reviews
California
Level Contributor
223 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed March 31, 2014

According to my online booking site, this hotel was "in downtown close to the big sights", that is true if you're going to spend $40/round trip to the proper downtown (i.e., 6th Street, State Capitol, Univ of TX). An alternative is renting a car. Our room had little black insects (which we could not identify); the wall cooler/heater did not... More 

Helpful?
Thank LatinaGlobeTrotter
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations with the service you received from... More 

Midland, Texas
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed March 31, 2014

We ate at the restaurant, Crossroad Grill, for breakfast and lunch during our stay. The food was good. Just make sure you get to the breakfast buffet in plenty of time or your food selection will be small. The host, Devon, was absolutely fabulous. Although his main title was "Host", I believe he was serving tables, busing tables, greeting people,... More 

Helpful?
Thank ph7554
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am pleased that our staff, especially Devon, was able to meet your expectations. I will share your review with Devon. I'm sure he will be glad to know his efforts are being noticed. I hope you will choose the Crowne Plaza on your next visit. Thank you. Randy Brunnemann General Manager More 

Eufaula, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 31, 2014

We stayed at the Crowne Plaza, Austin from Mar 26-30. The Bell Captain/Concierge was excellent - shuttle service on Wednesday, recommendations for restaurants that were spot on, and invaluable assistance in helping us with our rental car and getting to the airport. Rudy was driving the shuttle van on Sunday. When we had a flat tire with our rental car,... More 

Helpful?
Thank Eufaula1315
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so very much for your kind words and for staying at our hotel. We pride ourselves on having friendly, helpful, and efficient associates. Wanda and Rudy are among our best. I appreciate you taking the time to recognize them. We all look forward to your next stay! If there is anything I can help you with on your... More 

Lubbock, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 31, 2014

This hotel is Great the staff is AWESOME. They take care of your every need, even if it is out of the ordinary. The rooms are always comfortable and well maintained. Juan in engineering is the MAN for any need you have. He helped me get a ring from between the car seat and console. Not his job but he... More 

Helpful?
Thank David R
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your wonderful review. Juan and Larissa will be pleased to read it. I am also posting your review for all our associates to see. We appreciate you choosing the Crowne Plaza Austin and hope you will continue choosing us whenever you are in Austin. Randy Brunnemann General Manager More 

georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 31, 2014

We were very impressed with the hotel services. We were especially impressed with Darian Pennick, Concierge Ambassador. He shuttled us around town during our stay and was very knowledgeable with recommendations for restaurants and places to visit. He was also good company overall. Thank you for the wonderful stay!

Helpful?
Thank kjcoleman
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to write your review following your recent stay. We appreciate all feedback from our guests. It helps us gauge what we are doing right and what we need to improve on. I'm pleased that Darian was so helpful. He is an excellent associate and works very hard at providing the best guest service available.... More 

Atlanta, Georgia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 28, 2014

Great Hotel, Great city. Enjoyed my time here and would come back. The hotel was large and really didn't need to even leave the property. It had everything i needed. Though it was a cheap ride down town which I had a great time. Room was clean & quiet

Helpful?
Thank david s
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Hotel - Austin. We are glad you enjoyed your trip to our city. We hope you will return soon and allow us to server you again. Thank you again. Randy Brunnemann General Manager More 

Boulder CO
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 27, 2014

Staff was friendly and the rooms were clean. As others have said it is by freeway and would be too far to walk to downtown or to the University. The workout room and pool were well maintained. Room size is fairly typical enough room for beds and chair. Would recommend this place to friends traveling in area

Helpful?
Thank Bumbless
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for choosing the Crowne Plaza Austin. I hope you continue to visit us whenever you are in Austin. Thank you for your review and your recommendation. We hope you will visit us again soon. Randy Brunnemann General Manager More 

California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 26, 2014 via mobile

For the price, this is an excellent hotel. The location is right off the freeway, so it's not close to downtown, but the accommodations themselves are lovely and the service was great. We checked in during the evening by a lovely young woman (Larissa?) who was ever so friendly and helpful. The room itself was immaculately clean and, though a... More 

Helpful?
Thank JustMeInCalifornia
Randy B, General Manager at Crowne Plaza Austin, responded to this review

What a wonderful review. Thank you for taking the time to let us know that your enjoyed your stay with us. We certainly enjoyed having you. I am sending a copy of your review to Larissa. She will enjoy knowing that her guest service efforts are being noticed. We hope you will continue to choose the Crowne Plaza - Austin... More 

Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed March 26, 2014

This was our favorite hotel on trip where we stayed in five hotels, one each night. We really liked the room and the service was tops. Tamara in the restaurant at breakfast made us feel like a welcome guest in home. Darrien in guest service gave us directions on the phone when we were close to the hotel and then... More 

Helpful?
Thank john b
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your wonderful review. I am pleased that you felt like a guest in our home. We try to make each and every one of our guests feel that way. Tamara and Darian are certainly among the very best of our associates and they work very hard to provide excellent guest service. Thank you for noticing their efforts.... More 

Toronto, Canada
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed March 25, 2014

My husband and I both enjoyed our stay at the Crowne Plaza Hotel in Austin, Tx. We used the shuttle pick up at the airport and were pleasantly surprised to see Louis, the driver waiting for us. He even phoned while we were in the airport to say that he was waiting outside for us. The check in went smoothly... More 

Helpful?
Thank HelenNoel23
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review and for choosing the Crowne Plaza Austin. I am very pleased we were able to exceed your expectations. Our staff is very proud of our hotel and treat our guests with the best service possible. I will be sure to let both Cynthia and Cruz know that you noticed their efforts. We hope you will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 North IH 35, Austin, TX 78752
Location: United States > Texas > Austin
Price Range: $126 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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