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Crowne Plaza Austin

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#31 of 198 Hotels in Austin
Certificate of Excellence
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1,043 Reviews from our TripAdvisor Community

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Showing 1,036: English reviews
Austin
1 review
5 of 5 stars Reviewed December 17, 2014

Faced with a problem upon arrival but the customer service not only solved the problem but also provided complimentary drinks and services to enhance our stay. Also, special thanks to Tim H. at concierge as he keenly dealt with our concerns and questions.

Helpful?
Thank Doukantt
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I am so pleased we were able to address your arrival concerns and to meet your expectations during your stay. I will make sure I relay your thanks to Tim for his assistance. I hope you will continue to choose our hotel whenever you're in Austin. Thank you again. Happy Holidays! Randy Brunnemann General Manager More 

1 review
5 of 5 stars Reviewed December 15, 2014

Not sure why but I was put on the 7th floor and had full access to the Executive suite and I was glad I was. There is an Awesome lady who will take care of you for breakfast in the Morning he name is Wanda. She is crown Jewel of this crown plaza for sure. Where else could you get... More 

Helpful?
Thank Brian R
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm happy you were pleased with your room and with our 7th Floor lounge. On your next stay please ask the Desk Representative to put you on the other side of the building. I"ll tell Wanda to keep singing. She really is an amazing associate! Thank you again. We hope to see you real soon!... More 

Dallas, Texas
1 review
5 of 5 stars Reviewed December 12, 2014

Very nice and neat lounge, food was very good in fact I was surprised how fresh it tasted, plus Alison Long the concierge made the lounge just a little more special, a very good employee, and made me feel very relaxed.. Thanks so much.

Helpful?
Thank richard p
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for staying with us. I'm glad Alison was able to make your stay relaxing and special. She is indeed a very good associate. I hope you will continue choosing us. Thank you again. Happy Holidays! Randy Brunnemann General Manager More 

Falls Church, Virginia
Level Contributor
232 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed December 10, 2014

Received a very good deal via Hotwire. The rooms are nice. Outdoor swimming pool and hot tub open year-round. Staff very friendly. Overall decor has seen better days, but it's still pretty good. I'd stay there again.

Helpful?
Thank kccarlson
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of our hotel. I'm pleased we were able to meet your expectations and I hope you will choose us again, soon. Thank you again. Randy Brunnemann General Manager More 

1 review
5 of 5 stars Reviewed December 10, 2014

Hotel is at a great location. Easy access to the city . Easy off the freeway and easy on. Tim H concierge is a very helpful and friendly. He took the time to give good suggestion and made sure I got what I needed. The restaurant/bar is huge, food was very good and at a reasonable price.

Helpful?
Thank EfrenAlpizar
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review of your recent stay. I'm very pleased Tim was able to assist you. He is always happy to help our guests. We hope you will continue choosing the Crowne Plaza hotel whenever you're in Austin. Thank you again for your review. Randy Brunnemann General Manager More 

Oxford, United Kingdom
1 review
5 of 5 stars Reviewed December 9, 2014

The reception desk team were friendly and welcoming the minute I arrived and phoned after I settled into my room to see if I needed anything else. It was rainy and cold, so very nice to have the 7th floor lounge for snacks and company - many thanks to Alison and Wanda! The bed is really comfortable, and there is... More 

Helpful?
Thank Virginia R
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is great to know you appreciated our 7th floor lounge and that you found Alison and Wanda to be... More 

Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 6, 2014

After a hard day, the excellent concierge service really made the difference! Rickey had comp drink tickets for my female companion and me, which helped us relax in the bar. Cruz and Rickey provided trans when requested (pickup and drop-off). My new co-worker had never been to Austin before; and their service really made the difference! Nice to play after... More 

Helpful?
1 Thank Steve F
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very much. I am pleased that Ricky and Cruz were on their usual "A-game". They work very hard to make sure all our guests are taken care of, as well as do rest of our staff. I hope you will return soon. We all look forward to serving you again soon!! Thank you for your review. Randy Brunnemann... More 

Austin, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 5, 2014

Our Texas Lone Star Capital Chapter of SGMP has held several of our Holiday events at the Crowne. And it seems that each year the event gets better because the hotel staff has become more familiar with our attendees and our requirements. We are a group of event planners and hoteliers -- so we are a hard group to please.... More 

Helpful?
1 Thank Rob C
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Dear Rob, Thank you for your review of your recent function at our hotel. We enjoyed it as well. Our staff worked very hard at meeting and exceeding your expectations and I have posted your review for all to see. It's always nice for them to be recognized for their continued hard work. I thank you and your organization for... More 

New Braunfels, Texas, United States
1 review
5 of 5 stars Reviewed December 3, 2014

The hotel was awesome. The staff was very friendly, helpful, and courteous at all times. Not only did my husband and I feel welcome but our guests were very pleased. Not only will we recommend this hotel but our guest do as well. The catering staff was awesome and the food was the best we had thus far for an... More 

Helpful?
Thank 99brownsugar
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you very, very much for choosing the Crowne Plaza Austin to host your event. Our staff enjoyed serving you and your guests. We hope we met all your expectations and hope you will visit us again soon!. Thank you for your very positive review. Randy Brunnemann General Manager More 

Atlanta, Georgia
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 1, 2014

Our crew stayed there while in Austin and the staff was very nice and accomodating. They took extra care to make sure we were comfortable. The hotel shuttle driver (Rickey) was waiting for us when we came out of the airport which was very important to us and is much appreciated. He also explained the hotel accomodations that were available... More 

Helpful?
Thank Nate W
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your review. I'm pleased to know that Ricky, in particular, and our staff, in general, were able to meet your expectations. We hope you will continue to choose the Crowne Plaza Austin whenever you are in town. Randy Brunnemann General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Location: United States > Texas > Austin
Price Range: $112 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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