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Crowne Plaza Austin

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#28 of 199 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
Crowne Plaza Austin
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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Austin
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Showing 1,171: English reviews
Spring, Texas
Reviewed 1 week ago

I am a Hilton Honors Diamond Member and travel 2 to 3 times a month for work and pleasure. IHG is trying hard to get a majority of my business. Kaylee at CP Austin front desk provided the most helpful and welcoming check-in I have experienced in 2+ years. I will definitely be back and reconsider IHG when I book...

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Thank bellboy42
Reviewed 1 week ago via mobile

This hotel was good for a quick business trip. It's a little outside the city, but you can get in by a 15-minute cab ride. Reception was very hospitable. Kaylee was extremely helpful when checking in. The hotel met my needs.

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Thank John S
Nacogdoches, Texas
Reviewed 1 week ago

I arrived at Crowne Plaza in the evening to check in for a three night stay. There was a mix-up with the company that booked the room and I want to give a shout out to John (that works evenings) for being so helpful and working so hard to get this figured out. Thank you John!!

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Thank stewartj1977
Reviewed 1 week ago

Everyone was very pleasant with a can do attitude. Even arranged a surprise treat for a birthday. Only thing that would make it better if all the staff was attentive as Kaylee and her team at the front desk. Would stay here again.

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Thank deborahq8
Reviewed 1 week ago via mobile

Decent property, well situated, exceptional service and staff! Booked a night through the IHG website and got a great price for a king room which was thoughfully upgraded by the front desk staff to the club section. The hotel itself has been around for awhile and the rooms are smallish but well kept up. Had a slight mix up initially...

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Thank Michael R
Reviewed 1 week ago via mobile

Great hotel, conveniently located near downtown and great restaurants. The staff is great, especially Kaylee at the front desk. Kaylee was the most pleasant person I have ever dealt with at a hotel. She is all about putting the customer first and making my stay the best experience possible. Thanks Kaylee and Crowne Plaza

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Thank dps1074
lorman
Reviewed 2 weeks ago via mobile

Front desk kaylee was awesome! Great first impression of many impressions! Customer service was awesome every one from the lounge to the bar worker from the restaurant workers where very nice! Place is dated.... however the customer service we received makes up for it!

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1Thank tiffany h
Dallas, Texas
Reviewed 2 weeks ago via mobile

Kaylee is really helpful. She helped us to sign up IHG membership which is super easy with a lot of perks. We are very satiated with our stay here. Great location and awesome service with reasonable price. Will definitely recommend this hotel!

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1Thank Rjsgykbd
Reviewed 2 weeks ago via mobile

In came in with a bad attitude I'm sick its been a crap day and i have to work in the morning. She was just super nice yet extremely professional made sure i had everything i needed and made sure I left with a smile on my face super sweet. She went out of her way to make my day....

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1Thank Arthur H
New Braunfels, Texas
Reviewed 2 weeks ago

When I checked in, Kaylee at the front desk was very kind and helpful! She upgraded my room to the VIP and did it ever feel like VIP! Wanda, the kindest person I got to see every morning during my stay, made sure that breakfast ready on time and was eager to help anyone get their day started off right.

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1Thank klriske2003
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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Location: United States > Texas > Austin
Price Range: $117 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Austin staff and other travelers.
7 questions
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Questions? Get answers from Crowne Plaza Austin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Talk to John at the front desk!”
chrishQ6533GX, 4 days ago | Read review
“I stay on the executive level which is very accomdating”
Chapel12361, 1 week ago | Read review
“Good rooms a little bit older but very clean”
C6773TDrickm, 4 weeks ago | Read review
“Ground floors have access to the hotel grounds and patio furniture directly outside the room.”
melodiec504, Feb 28, 2017 | Read review
“7th floor is very quite”
ittybity, Feb 24, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question