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Crowne Plaza Austin

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#32 of 198 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,043 Reviews from our TripAdvisor Community

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Showing 1,036: English reviews
El Paso, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

The accomodations were excellent for our needs. Special kudos go to Ms. Penny Robinson who helped us get our rooms. She is an asset to the hotel and I hope they recognize her talent and value her worth for their business. Great bargain through Priceline.

Helpful?
Thank seedeela
Dallas, Texas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at Crowne Plaza for 2 nights during a weekend in Austin. The location was excellent for exploring the city - everything was 10-20 min away but you don't have the congestion of downtown right next to your hotel. This hotel is rated 3.5 star hotel, although I would rate it more of a 2.5, comparable to a Fairfield... More 

Helpful?
Thank hjb92
Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

In Austin for business and at the end of a very long, hot day, the last thing I could have asked for was a room with a broken air conditioner. The carpet surrounding the floor of the a/c unit was soaking wet (ew, gross) and the room itself is in desperate need of a complete makeover. To add insult to... More 

Helpful?
Thank Marcella S
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please accept our apologies that on this occasion we fell short of your expectations. Your experiences with the room and... More 

San Salvo, Italy
1 review
1 of 5 stars Reviewed 4 weeks ago

My husband, sister-in-law and I all stayed here and it was the worst hotel experience I've ever had. All night long people were slamming doors and stomping down the hallways, waking us up. There were two women in the room next to us, screaming and shouting at each other on and off the entire night. We could hear every word... More 

Helpful?
Thank ewalk21
IHGService, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Dear ewalk21, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information. I... More 

Mexico DF
Level Contributor
157 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is pretty much as the rest of the Crown Plazas, however, the rooms need to have better air control. The days are hot and we cannot sleep with the A/C on so the room temperature gets very high. We have been in other hotels were the internal airflow system can fix that. The executive lounge is too small,... More 

Helpful?
Thank Roque
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you so much for your comments in regards to your stay. We are sorry that our services were not what you expected. We take great pride in meeting all our guests expectations and we hope that you will consider us for your next visit to Austin so we can better meet your expectations Randy Brunnemann General Manager More 

Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We have been staying at the Crowne Plaza Austin for years and one of the highlights is seeing and visiting with Wanda on the 7th floor! She remembers us each time we come and stay (which is around 3 times a year). She goes out of her way to make sure our day starts out RIGHT, with a smile or... More 

Helpful?
Thank howdigal
McKinney, Texas
1 review
4 of 5 stars Reviewed 4 weeks ago

This review is specifically to highlight meeting, Wanda. She was our hostess in the Executive Lounge. She was a truly happy spirit. If you stay here, make sure you visit her up there and start your day with a smile! Our rooms were nice and clean. We got to enjoy karaoke night in the bar. It was a lot of... More 

Helpful?
Thank slhoward
San Antonio, Texas
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed July 19, 2016 via mobile

Location was good but hotel just seemed a bit dirty. Bathrooms are really small and shower was dirty with broken knob. Bed was comfortable so that was a plus.. Staff was very friendly, but would not stay here again.

Helpful?
Thank Melody F
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I’m sorry we failed in our efforts and that your stay was unacceptable. I appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show... More 

middletown, de
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 17, 2016

Cara Wingard was very accommodating as we made arrangements for our family and friends to stay here for our son's wedding and provided a special rate for our guests. Also, extremely helpful and knowledgable was Roy, the Concierge/Bell. We heard many very positive comments about him from our guests. The hotel was located perfectly for us, very near I-35. It... More 

Helpful?
Thank Charles C
1 review
5 of 5 stars Reviewed July 17, 2016 via mobile

I had a good experience at the Crowne Plaza Austin. The highlight of my stay was my interaction with Karen Webb, one of the shuttle drivers. She was kind, helpful and gave suggestions of what to do around the area. I also had some food from the restaurant, which had speedy service.

Helpful?
Thank Melissa K
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Location: United States > Texas > Austin
Price Range: $112 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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