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Crowne Plaza Austin

#30 of 197 Hotels in Austin
Certificate of Excellence
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Crowne Plaza Austin
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1,029 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
Houston, Texas
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

In Austin for business and at the end of a very long, hot day, the last thing I could have asked for was a room with a broken air conditioner. The carpet surrounding the floor of the a/c unit was soaking wet (ew, gross) and the room itself is in desperate need of a complete makeover. To add insult to... More 

Helpful?
Thank Marcella S
Mexico DF
Level Contributor
151 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is pretty much as the rest of the Crown Plazas, however, the rooms need to have better air control. The days are hot and we cannot sleep with the A/C on so the room temperature gets very high. We have been in other hotels were the internal airflow system can fix that. The executive lounge is too small,... More 

Helpful?
Thank Roque
Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

We have been staying at the Crowne Plaza Austin for years and one of the highlights is seeing and visiting with Wanda on the 7th floor! She remembers us each time we come and stay (which is around 3 times a year). She goes out of her way to make sure our day starts out RIGHT, with a smile or... More 

Helpful?
Thank howdigal
San Antonio, Texas
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Location was good but hotel just seemed a bit dirty. Bathrooms are really small and shower was dirty with broken knob. Bed was comfortable so that was a plus.. Staff was very friendly, but would not stay here again.

Helpful?
Thank Melody F
middletown, de
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Cara Wingard was very accommodating as we made arrangements for our family and friends to stay here for our son's wedding and provided a special rate for our guests. Also, extremely helpful and knowledgable was Roy, the Concierge/Bell. We heard many very positive comments about him from our guests. The hotel was located perfectly for us, very near I-35. It... More 

Helpful?
Thank Charles C
1 review
5 of 5 stars Reviewed 1 week ago via mobile

I had a good experience at the Crowne Plaza Austin. The highlight of my stay was my interaction with Karen Webb, one of the shuttle drivers. She was kind, helpful and gave suggestions of what to do around the area. I also had some food from the restaurant, which had speedy service.

Helpful?
Thank Melissa K
Richmond, TX
Level Contributor
71 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived at the hotel around midnight. Usual, late night check in...at 99% of the hotels I stay at...you get handed a key without even a welcome...just "your name?". So, when our party of 4...all with separate rooms arrived, was I shocked when the desk clerk with a sweet smile just started chatting away. Within the check in process I felt... More 

Helpful?
Thank khobley
London
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is not in a great location, however it was clean. Staff offered us an upgrade, though this didn't materialise, think they were just trying it on as our so called upgrade was to a standard room. Nothing much else to say.

Helpful?
Thank Spencer P
IHGService, Guest Relations Manager at Crowne Plaza Austin, responded to this review

Dear Spencer P, Thank you for taking the time to review our property. I am pleased to note that the level of cleanliness lived up to your expectations. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn around. I am sorry you were let down by the qualities... More 

Ipswich, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Karen Webb was extremely helpful, she provided insight into the Austin, Texas area at an unparalleled level. She has a great attitude and is an asset to the team at the Crowne Plaza Hotel in Austin, Texas.

Helpful?
Thank frenchbrandon61
Longview, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel was okay if you need to stay a night, and you are on a tight budget.. Old hotel as it has had a couple of name. My problem was that I was dismayed with the front desk staff upon check-in. My 75 year old mother arrived at the hotel a day before I did. The front desk person... More 

Helpful?
1 Thank V W
Randy B, General Manager at Crowne Plaza Austin, responded to this review

Thank you for taking the time to enter your comments. I am extremely embarrassed. This is not at all typical of our associates. We've received our share of comments about our hotel's age, but it is rare indeed when I hear an associate has been anything but totally friendly. I can assure you I will meet with my Front Office... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located at the Crossroads of the Capitol City minutes from Downtown Austin and the Texas State Capitol, guests appreciate our dedication in ensuring each stay is enjoyable. Our convenient central location at I-35 & Hwy 290 provides easy access to the area s top corporate centers & major attractions. Super Shuttle offers transportation to Austin-Bergstrom International Airport (AUS). Relax in one of 293 newly renovated guest rooms featuring the Crowne Plaza Sleep Advantage . The executive floor, with private elevator key access, offers upgraded amenities and an executive lounge serving breakfast, and beer & wine each weekday. Complimentary wireless high-speed Internet in all guest rooms, lobby, and business center make it easy to catch up on those last minute e-mails. Workouts in the fitness center are convenient with 24-hour guest key access, and afterwards enjoy a refreshing dip in our outdoor pool or Jacuzzi. Guests enjoy breakfast, lunch, and dinner at Crossroads Grille, and then also enjoy your favorite beverage in Crossroads Lounge. With one of the largest ballrooms in the area, the Crowne Plaza is The Place to Meet offering 12,000 square feet of event space. Area Businesses: Dell, Applied Materials, Samsung, Dell Children s Hospital, IBM, Intel, Siemens, & University of Texas. Area Attractions: 6th Street, Warehouse District, UT, Austin Convention Center, Barton Springs, LBJ Presidential Library, Arboretum, Round Rock AAA baseball team and Disch Falk Field. ... more   less 

Additional Information about Crowne Plaza Austin

Address: 6121 N Interstate 35, Austin, TX 78752-3801
Location: United States > Texas > Austin
Price Range: $125 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Austin 3.5*
Number of rooms: 293
Reservation Options:
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Also Known As:
Crowne Plaza Austin Hotel Austin
Austin Crowne Plaza
Hotel Style:
#15 Business Hotel in Austin
#34 Family Hotel in Austin
#43 Romantic Hotel in Austin
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