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Sheraton Austin at the Capitol

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#91 of 200 Hotels in Austin
GreenLeadersSilver level
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Sheraton Austin at the Capitol
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901 Reviews from our TripAdvisor Community

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Showing 884: English reviews
Boston, Massachusetts
Reviewed 2 days ago NEW

I was super impressed with this hotel. The staff was extremely friendly and helpful. Unfortunately it rained during most of our stay in Austin, but the hotel offered complimentary umbrellas. The lobby was beautiful, and there were many places to sit and eat/have coffee or just relax. The Yard restaurant was amazing, we ate there every day during our stay...

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Helpful?
Thank dilly_90
Evanston, Illinois
Reviewed 4 days ago NEWvia mobile

We were looking for a decent but inexpensive hotel near Austin hot spots--this really exceeded our expectations. For $90 (we'll, plus tax and $22 parking) we got a spacious room with a city view, delightful staff and walking to music scene. Also my partner loved the pool--spacious.

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Helpful?
Thank jaz79h
Austin, Texas
Reviewed 1 week ago NEW

Seriously, think of it as a "business hotel", deal with it as such, and you'll be ok. Oh, they're pleasant enough, and friendly enough, but the rooms are getting slightly old/worn, the lounge is...dated, and everything just has a slightly musty feeling. That said, it's a perfectly pleasant place to come back to and go to sleep...

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Helpful?
Thank dieswaytoofast
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear dieswaytoofast, Thank you for sharing your feedback. We are sorry to hear that you were not completely satisfied with your stay. We appreciate you letting us know areas that could be improved and will use your insights as we work to improve. We hope to welcome you back for an experience that will exceed your expectations in the future....

Saint Louis, Missouri
Reviewed 1 week ago

Very gorgeous hotel that was undergoing a lot of construction while we were there. Attached garage made parking easy, although I feel like it was a bit pricey. Great bar area underneath the lobby, made for a great time once the wedding reception was over. We got a great group rate considering the MotoGP race was in town...we even ran...

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Thank kelleyaelliott
Seattle, Washington
Reviewed 1 week ago

We stayed at the Sheraton because ACL was going on and this was the only hotel left downtown for a reasonable price (still over $300 per night). It is a very dated hotel. The rooms have not been updated for a long time, the bathrooms don't look clean because of stains/mold issues. The rooms are also very small. Everything smells...

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Helpful?
Thank Megs98198
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Megs 98198, Thank you for your feedback. We are thrilled to hear that you enjoyed our recently updated lobby and our prime location. We are so sorry that we fell short in other areas. This is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guestroom and bathroom clean. We...

Sacramento
Reviewed 2 weeks ago

Great array of treadmills and bikes but TV’s don’t work on any of them, multiple people tried to get them to work, and the large TV in both work out rooms didn’t work either! Good array of free weights (except no 12 pounds weight which are most popular). Good mat area, with bands, balls, rollers, etc. plus charts on wall...

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Thank KOSacramento
Atlanta, Georgia
Reviewed 2 weeks ago via mobile

I enjoyed the convenience of the Sheraton's location (just a brief walk to the capital, 6th Street entertainment, and great BBQ). Even though it was in close proximity to nightlife, the hotel was quiet and serene, a perfect location for individuals attending a conference. The staff was very polite and helpful with directions. The room was a good value, especially...

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Thank angela j
A TripAdvisor Member
Level Contributor
9 reviews
Reviewed 2 weeks ago via mobile

Time for room upgrades! The hotel has gone a major overhaul, but the rooms are in desperate need to catch up! Don't like the staff saying they are at capacity to make excuses for shortcomings...every Austin hotel is usually at capacity!

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Helpful?
Thank A TripAdvisor Member
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear Traveler, Thank you for sharing your feedback. We are sorry to hear about the perception you are left with about our staff and accommodations. You are right that we should not find excuses for certain areas that should have been operating more smoothly. We sincerely appreciate your comments and we hope that you will give us the opportunity to...

Roslyn Heights, New York
Reviewed 2 weeks ago

We arrived after 3pm on a day when U of Tex football was in town and was surprised at the speedy and courteous check in. Any concerns or requests were addressed immediately by mid level manager types who seemed all over the hotel. Spacious and huge but never felt overwhelmed by the amount of people there must have been in...

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Thank Danny G
Los Angeles, California
Reviewed 3 weeks ago via mobile

This hotel feels like it used to be great and was sold to a cheaper chain. The rooms are nice enough. The beds are good, etc. There is a parking garage. Access to the hotel is a little awkward and the elevator is filthy. The restaurant is loud and full of blaring televisions. A sports bar, really. A sign on...

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Helpful?
Thank HGPV
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear HGPV, Thank you for taking the time to provide feedback about your stay with us. We are truly sorry to hear about the perception you are left with about our hotel. We appreciate you letting us know about the confusion you experienced in regards to the Club Lounge. Our management team has been notified in order to prevent this...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning

Additional Information about Sheraton Austin at the Capitol

Address: 701 E 11th St, Austin, TX 78701-2622
Location: United States > Texas > Austin
Price Range: $106 - $346 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
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Also Known As:
Sheraton Austin
Austin Sheraton
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Austin at the Capitol staff and other travelers.
7 questions
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Questions? Get answers from Sheraton Austin at the Capitol staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get the club room for the breakfast and snacks”
 of 5 bubbles MrsClean76, 4 weeks ago | Read review
“If you're in a hurry, get a room on a lower floor and take the stairs”
 of 5 bubbles sarahdY9015YC, Oct 17, 2016 | Read review
“Avoid the highway side”
 of 5 bubbles mohbaban, Oct 3, 2016 | Read review
“Ask for lake view”
 of 5 bubbles jacktn13, Sep 23, 2016 | Read review
“Find another hotel”
 of 5 bubbles dhp333, Sep 15, 2016 | Read review
5 of 5
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