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Sheraton Austin at the Capitol

1,009 reviews
#107 of 203 Hotels in Austin
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Traveler (185)
Room & Suite (74)
Dining (15)
Overview
  • Excellent24%
  • Very good34%
  • Average26%
  • Poor10%
  • Terrible6%
Travelers talk about
“the club lounge”(46 reviews)
“weight room”(15 reviews)
“red river”(16 reviews)
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3.5 Star Hotel
All hotel details
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Rooms
Feb 4Feb 5
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,009)Write a Review
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All reviewsthe club loungeweight roomred riverwalking distanceself parkingcorner roomfront desk staffstate capitolhotel restaurantroom was clean and comfortabledowntown arealive musicconvention centervaletutproximitynightlife
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1 - 5 of 991 reviews
Reviewed 1 week ago

We stayed in a Standard Double Bed room with adjoining suite for eight nights during November. My husband was attending a conference, while my son and I were on holiday. The rooms were clean and well maintained. The suite was very spacious and had fabulous...More

Thank journeydesigner
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 5 days ago

It was a pleasure to welcome you as our guest, and we're elated that you thorouhly enjoyed your stay with us. We are very fortunate to have so many great reviews here on TripAdvisor, and I greatly appreciate you adding your experience. I appreciate the...More

Reviewed 3 weeks ago via mobile

I can’t understand, getting back to my hotel room past 7:00 pm and isn’t done. But the worst thing is the front desk person (Xavier) attitude: arrogant, indifferent and with lack of empathy to a hotel guest.More

Thank Carlos B
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 2 weeks ago

Thank you for giving us such a comprehensive review. We are certainly disappointed to hear about the perception you are left with about our staff and accommodations. We are terribly sorry for the inconveniences you were caused upon arrival. please, rest assured that we have...More

Reviewed 3 weeks ago

I typically stay at SPG or Marriott properties. To be honest, I have been disappointed with recent stays at full-service Sheraton hotels. Not the case here! This hotel is amazing and everyone on staff should be commended for their service and professionalism. When I arrived...More

Thank drur8
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 2 weeks ago

Thank you for posting your feedback from your visit with us! We truly appreciate the glowing review you left us. We're thrilled to have you as an advocate of our hotel. Your kind acknowledgment of the service of our associates is very much appreciated. We...More

Reviewed 3 weeks ago

The positives on this Sheraton were that the room was clean and comfortable, the front desk staff and the Sheraton Club staff were friendly, and the location suited out needs. The property itself is a bit tired. The literature in the room indicated that the...More

Thank Tom4628
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded 3 weeks ago

Thank you so much for taking the time to write such an informative review. We will absolutely be discussing some of the points of concern with our staff. I am so sorry you found our valet service unsatisfactory. We believe that all information and pricing...More

Reviewed December 11, 2017

The Hotel is beautiful and well located. The staff is great - very helpful. They have this outside bar by the creek that is amazing at night. The only negative aspect is the parking that I consider expensive - between $30 (self-parking) and 38 (valet)...More

1  Thank Felipe A
Response from Kenneth W, Public Relations Manager at Sheraton Austin at the CapitolResponded December 14, 2017

We're delighted to hear that you had a great stay and thank you for sharing your experience! It is a huge complment when our guests enjoy their stay so much that they take the time to review our hotel. Although, we are sorry we fell...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
$162 - $412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$162 - $412 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Green Hotel in Austin
#63 Business Hotel in Austin
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (185)
Room & Suite (74)
Dining (15)
Pool & Beach (10)
Hotel & Grounds (125)
Bathroom (12)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
Jason131375
November 24, 2017|
AnswerShow all 3 answers
Response from BM11375 | Reviewed this property |
Short walk, not bad.
0
Votes
Tracey W
May 17, 2017|
AnswerShow all 5 answers
Response from Nathan B | Reviewed this property |
There is no shuttle, we used Wingz to get to/from the airport, and Fasten to get us around town when we needed to. Both are affordable, and most things are walking distance.
1
Vote
kscott108
May 7, 2017|
AnswerShow all 3 answers
Response from jpDills | Reviewed this property |
Some in our group walked downtown and others decided to use RideAustin (a local non-profit version of Uber and Lyft). If you are biking, it should be no problem.
0
Votes
Room Tips
"high floor with view of the creek and city"
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"Be ready to check the room and ask for a change when you arrive"
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"Get a view of the capitol - not the freeway"
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"Ask for a city view."
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