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Sheraton Austin at the Capitol

#88 of 194 Hotels in Austin
GreenLeadersSilver level
701 E. 11th St., Austin, TX 78701
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Sheraton Austin at the Capitol
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825 Reviews from our TripAdvisor Community

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Showing 810: English reviews
Aurora, Colorado
2 reviews
2 of 5 stars Reviewed 2 weeks ago via mobile

Sometimes it's too bad to have one employees make the bad review but this guy wouldn't even help us he was extremely rude he said " he was good at his job but he didn't try to check us in." But like I said one employee the manager was great gave us a nice room. The hotel is also falling... More 

Helpful?
Thank justin h
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Thank you for taking the time to review our hotel but I'm so sorry to hear of the inconveniences you experienced while you were here. I am glad the manager was able to assist you as you needed. In the near future our rooms will be renovated and this should fix many of the maintenance issues you may have experienced.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Best most hospitable stay and conference venue. But be sure to have some of Maria's coffee. It's Starbucks with a double twist of extra love to complete the warming welcome you can't get just anywhere! Thx Maria; you complete our visit everytime!!!

Helpful?
Thank Augie D
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I booked this hotel for our one night in Austin. I booked a king club level room as the SPG website advertised the usual free cocktails and appetizers in the club lounge. However the website did not say that the lounge is not open for cocktails and appetizers on Friday and Saturday night, we were the Saturday night to Sunday.... More 

Helpful?
Thank andrewrclay
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear andrewclay, We are saddened to hear that our club room was not what you were expecting, and we are sorry to hear that you did not get to enjoy the club lounge in the evening for the complimentary appetizers. We will be sure to address this with our food and beverage team. We are so sorry for the disruption... More 

Houston, Texas
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We were pleased with our stay at the Sheraton Hotel. We got a great price through the Priceline Express Deals! The front desk was extremely helpful and friendly. They gave us special Band-Aids for blisters because my daughter had one on her foot. There are nice places to sit and have a drink. The only negative I would have about... More 

Helpful?
1 Thank MsWowo
Austin, Texas
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I am an SPG member and have stayed at many Sheratons. Today has been an unusual day. I am here for another week and would like to be comfortable. I was initially checked into a room on the 12th floor. When I went into the room, I tried to find an outlet to plug in my phone charger and laptop... More 

Helpful?
Thank m0mman0ff
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear m0mman0ff, Thank you taking the time to write such an informative review. We will absolutely be discussing some of the points of concern with our staff. We definitely understand the inconvenience of having to switch rooms and are so sorry to hear that you are experiencing issues in your current room as well. We would love the opportunity to... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 17, 2016

This hotel has recently gone through some renavations, and for the most part they've done a good job. The rooms were clean and comfortable. Looks like they may still have some renavations to complete. They are a little pricey for my taste, and they want to charge you to park on top of their daily rate... I thought this was... More 

Helpful?
Thank Mike H
North Carolina
Level Contributor
50 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed June 14, 2016 via mobile

Stayed for a conference. Room was clean. I received a handicapped accessible room with mold around the shower floor edges. I liked the zero-entry shower edge. Hotel food for the conference was good. I ate at the one hotel restaurant three times- twice for breakfast and once for lunch. The service was excellent and so was the salsa. The special... More 

Helpful?
Thank BizTravelerNC
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear BizTravelerNC, Thank you for posting your feedback from your visit with us. We are saddened and disappointed to hear about the perception you are left with. We have high expectations for ourselves and are sorry that we missed the mark on your experience. We hope that you will allow us another opportunity in the future to show you that... More 

Kansas City, Missouri
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 14, 2016

I stayed here for a company training event. The lobby and bar area a pretty nice with lots of sitting areas to be comfortable outside of the room. The meeting location was nice and the lunch served was very good. The bartender was very attentive and the guacamole was the best I had on this trip. I was a little... More 

Helpful?
Thank TLC123-Travels
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear traveler, Thank you for sharing your feedback. We are happy to hear that you enjoyed a majority of your stay, but we are saddened to hear that you experienced issues in extending your stay. Our staff members work hard to try and give our guests the best available rate and we sincerely apologize that we let you down this... More 

Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 13, 2016

Normally, I would rate this hotel 5 stars without question! I am involved in a professional organization that has hosted a large event there two years in a row. The hotel service is simply amazing! They are under construction, and as they update the hotel, you might want to check how it will affect your event. But, in our case,... More 

Helpful?
Thank Tstotland
Seattle, Washington
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 8, 2016

I'll start by saying that I was completely satisfied with the quality of the facilities and service at the downtown Sheraton. No complaints. However, as someone who has been visiting Austin every few years for the past couple of decades, I was shocked to see how bad the homelessness problem has become in the downtown area near the hotel. I... More 

Helpful?
Thank SteveL1971
Scott L, Guest Relations Manager at Sheraton Austin at the Capitol, responded to this review

Dear SteveL1971, Thank you for taking the time to share your thoughts with us. We are happy to hear that you enjoyed a majority of your stay with us. We are sorry that your experience in Austin had a negative impact on your stay at the Sheraton. Guest safety is our number one priority and please know that we do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sheraton Austin at the Capitol

Address: 701 E. 11th St., Austin, TX 78701
Location: United States > Texas > Austin
Price Range: $143 - $456 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Austin at the Capitol 3.5*
Number of rooms: 361
Reservation Options:
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Also Known As:
Sheraton Austin
Austin Sheraton
Hotel Style:
#12 Green Hotel in Austin
#63 Business Hotel in Austin
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