Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#37 of 237 hotels in Austin
Location
4.7
Cleanliness
4.6
Service
4.5
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in downtown Austin on the shores of Lady Bird Lake, the Hyatt Regency Austin is a full service hotel which offers cool, contemporary new guest rooms. Situated along the Hike & Bike trail, the hotel is within walking distance to all of downtown Austin's major entertainment districts, and 7 miles from Austin Bergstrom International Airport. Take a five-minute walk to Congress Ave Bridge near sunset in the summer to catch Austin’s famous bat show, featuring more than 1.5 million Mexican free-tailed bats.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
The Hyatt Regency Austin comes highly recommended for its cleanliness and prime location, with guests often applauding the spotless rooms and proximity to riverside trails and downtown attractions. While many find the rooms quiet and beds comfortable, a few have had concerns with room service and soundproofing.
The service has received mixed feedback, ranging from exceptional to less responsive. While the ambiance is frequently celebrated, some guests feel the value is diminished by high parking and service fees, and noise from the central bar can be disruptive.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveler reviews and learn more about how the site works.
What a fabulous experience that I had staying at the Hyatt Regency in Austin. It is located on the Lady Bird Lake with great sidewalks to walk along side the lake. It is very well lite at night and I felt very safe there. The staff were superb and went above and beyond to make sure every need was met for us at the business retreat! My room was clean, room temperature was great and the bed was so comfortable. Mattress was extra padded and I had 4 pillows on my bed. I loved everything about my experience at the Hyatt Regency Austin. Garage parking was connected to the hotel and easy to find. Great choices of food in hotel and room service was also great. I would stay there again. Top notch hotel, management and staff.
Read more
Date of stay: January 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:The garage parking is connected to the hotel - easy to find and safe!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded Jan 23, 2023
Dear kittenfaye, Thank you for your review on your experience at Hyatt Regency Austin! We are delighted to know that our team was able to make your stay memorable and look forward to welcoming you back soon!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hyatt Regency Austin has a stunning location on the banks of Lady Bird Lake. Downtown is only a pleasant walk across the Congress Avenue Bridge, the SoCo district is on the doorstep and there are lots of other neighbourhoods in easy reach. Our room (a twin Queen) was quiet, comfortable with modern furnishing, a neutral colour scheme and nice bathroom. Our views were of a car park, not the river, which would have been nicer and the room was a little snug but the complimentary water, fridge, coffee-maker and bathrobes were all very welcome. The room was spotlessly clean and the housekeeping flawless. The hotel has a swimming pool (not heated so we couldn’t take a December dip!), jacuzzi and fitness room. The Lady Bird Lake shoreline offers beautiful walks and running trails. The lobby has a fun retro vibe with a bar, sushi restaurant and brassiere. Parking whilst not cheap was reasonable ($26 a night) and secure in a lot attached to the hotel. Service was often a little slow but generally friendly; especially in the on-site Starbucks were the staff were lovely. The biggest issue we had was when the hotel attempted to charge our card for the stay having not realised we’d already paid for the room via a third-party. We had to alert staff to this mistake and the money was pending in our account for 9 days; which was rather annoying. Nonetheless we really enjoyed staying here and especially loved the fantastic location, in an absolutely wonderful city. Would stay at the Hyatt Regency Austin again!
Read more
Date of stay: December 2019Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
If you’re going to stay here, I recommend booking a room with a view of the city. It’s engaging both day and night. The room was clean and quiet, with a comfortable bed and fluffy towels. There was a lovely settee by the window to help you relax as you watched the myriad boaters and runners down below. Hyatt now has an app that allows you to use your own streaming services as you watch TV in the room, so that was convenient. Also convenient was the location of the hotel itself: we could easily walk downtown, use the walking path, or walk down Barton Springs Rd. to a variety of hip restaurants. The hotel is dog friendly (there is a fee) and has treats in the lobby. There is plenty of grass for your pup and bags if you’ve run out. Self parking is available (as well as valet), but there is a pretty hefty nightly fee. Add that to the pet fee, and that’s quite a bit extra on the bill. Still, a lovely hotel.
Read more
Date of stay: April 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded Mar 8, 2024
We appreciate your wonderful feedback. Thank you for staying with us while in Austin. We hope to provide you with another amazing experience the next time you visit!
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We checked in knowing our room would only be cleaned once during our 6 day stay, due to their COVID policy. So upon check-in we requested that our room be cleaned on day 3 of our of our 6 stay. When we return to our room after a long day of walking around 5pm (on day 3) we discovered our room had not been touched. We called the front desk and were told our room was by default schedule to be cleaned the night before we were due to check out. At that point we requested a room change because we didn’t want to sleep in a dirty room another night (trash can overflowing and wet dirty towels piling up in the bathroom). At that point the front desk agreed to send a maid to our room. Then we had to leave our room and sit in the cold lobby for half an hour until the maid was finished with our room. We were both exhausted so this was very inconvenient. It would have been a nice stay if they wouldn’t have given us a hard time about cleaning our room and would have at least come by to pick up the trash and the wet towels between room cleanings. We paid good money for our stay and expected better service.
Read more
Date of stay: February 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We have stayed at the Hyatt Austin many times and the service has deteriorated. Many businesses are finding it difficult to find enough competent personnel, but not having staff to service rooms or to properly clean the exercise facility is not acceptable. When I spoke with the front desk I was told they had to "prioritize".
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded May 25, 2021
Thank you for taking the time to leave us a review regarding your recent stay at our property. Your feedback is greatly appreciated by our team as we continue working towards enhancing our overall guest experience. You are correct, this is a very difficult time for our industry, but we do our best to not let that affect our guests' stays. I would like to apologize for any issues or inconveniences you faced during your time with us and we are working to address the issues you laid out. Sincerely, The Management Team Hyatt Regency Austin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Hyatt Regency in Austin on 9/5/20. I stayed on the 12th, floor. I took a few pictures, of the room. It was a king room with half a view of lady bird lake and the remaining half, I had a view of a few apartments and nearby hotels. Check-in time at this hotel is 1600 and check out time is 1100. The hotel is situated on the lake, so you can walk out of the hotel onto the lake, with a trail near by. There is a pool, for which I did not have the opportunity to use and a gym that I walked by. They also have a Starbucks, hotel restaurant with food to go due to COVID. There is a large balcony with chairs to sit and eat at , watch the lake, and there are plenty of places to sit and relax in the hotel and even outside of the hotel in the front where valet is located. I cannot recall how many floors this hotel has, I think maybe 17; I ended up staying on the 12th floor. The room I stayed in had a king bed, with a walk-in/through shower whatever you call them, small fridge, coffee machine, ice bucket, hair dryer, iron, flat screen TV and desk/chair. What the room did not have was a balcony, microwave, or bath tub (only a walk-in shower). The hotel has a garage that you can park in. Parking is NOT included in the cost of the room, parking IS an ADDITIONAL fee $32.00 to be exact for one night, is what I paid. Now if you stay more than one night; I have no idea of the cost, but hopefully you do not have to pay $32.00 a night, I would call to find out. Another thing, my room with parking for one night was under $200.00. I made the reservation with a coupon code online the same evening of stay. Overall, this was a nice and clean hotel. It was extremely busy; there were A LOT of people staying at this hotel. There is a place right outside the hotel down one of the walking trails to rent a boat and kayaks. This hotel is also located not too far from 6th street and congress street, but it is NOT in walking distance of these two locations. It will probably take you a good 30 to 50 minutes to walk to 6th street across the bridge and etc and about the same or longer to congress street. A lot of people were hopping on the scooters to get to places from this hotel; it is not a "walkable" location due it being across the bridge right on/near lake/river. Interactions with hotel staff were amiable. Overall, I had a good experience at this hotel.
Read more
Date of stay: September 2020
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The valet parking is ridiculously priced and on one of the days when the valet got my car I had to spray air freshener in it because the valet left his very pungent body odor in my car. I received a room with a partial river view when I paid for a room with a full river view. When I complained the front desk told me that it was not their fault, but that of Priceline for mislabeling it and that it happens all the time. When I asked to be moved to a room like the one I paid for or to a higher rated room they said they were all booked up. There was a big red stain on the carpet in the room that made it look like someone had committed murder. We decided to eat in the hotel bar/restaurant on our first night, but that was disappointing as well. Our food came in to/go containers with plastic silverware. For the amount that I paid, over $700, and the caliber of hotel the Hyatt Regency is suppose to be I and my girlfriend were very disappointed. This was our first trip together as a couple and it was suppose to be memorable. Instead it was, for a lack of a better word, highly disappointing. There is almost nothing that would make me ever stay at a Hyatt Regency again.
Read more
Review collected in partnership with Hyatt Hotels
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded Sep 15, 2021
Thank you for leaving us a review. I would like to apologize for any issues or inconveniences you faced during your time as our guest, and urge you to reach out to us directly so we can work towards solving this situation. Sincerely, The Management Team Hyatt Regency Austin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I frequently choose to stay at Hyatt locations and this location doesn't even remotely meet the standards that I feel are usually set by Hyatt. From the second you walk in, you get the overall feel from the lobby that the hotel is dirty and tired. That feel from the lobby was a direct reflection of the rest of the hotel and the rooms. Our room was tiny and far from clean, and I'm still trying to figure out how someone actually looked at that room and thought it looked clean for guests.There were pink/red splatter stains on the wall and dark spill stains all over the carpet and more stains on the headboards behind the bed. The room was so small that we had to pile and shove our suitcases against the wall just so we could walk around. The mini fridge was broken and the toilet made a long screeching noise whenever you flushed it. Also, good luck with the shower if you're even somewhat tall. I'm 5'4 and I was taller than the shower head so I had to duck down to wash my hair. The services available at the hotel are also extremely limited. The only food options I saw available required you to order on your phone and pick it up at the front desk. After 1 night, we ended up cancelling the rest of our reservation and moving to the JW Marriott on East 2nd St., which has been a total night and day difference and where I wish we had originally booked a reservation. Whoever is in charge of this Hyatt location is NOT paying attention to how rundown and filthy this location is. It needs some serious help.
Read more
Date of stay: May 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded May 24, 2021
Thank you for leaving us a review. I would like to apologize for any issues or inconveniences you faced during your time as our guest, and urge you to reach out to us directly so we can work towards solving this situation. Sincerely, The Management Team Hyatt Regency Austin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After having a not-so-great time in Austin at a previous hotel (the hotel across from this one) a family member and I decided that this year we would book through Hyatt as this property looked a bit nicer and more up to date. This hotel is a pretty great hotel for those wanting to be near to the action and the impressive atrium definitely is not an everyday sight. Check-in went well here, the member of staff was very professional and friendly, she also informed us of what was open and closed. At first, she thought we would have to wait for a room, but after looking around she found a room we could get on a higher floor without waiting. This hotel has also made the elevators need a room key, which gave a safe feeling to my family member and I knowing someone wasn’t going to just be running around if they weren’t a guest. This hotel seems to have invested in a digital system for the do not disturb and request cleaning signs, as well as other modern furnishings. There were some very minor issues with the room, the shower had some mildew growth, the office chair was also showing its age. The safe also was not working, a quick call to the front desk fixed this though, and engineering came quickly and ended up replacing the whole door, though we were both glad they were able to get it working the same day. We ate on site for breakfast, and the food was really good, the service was also great, and Caleb provided excellent service. The location of the hotel is unbeatable too, it is right on the river, and in a very prime area of downtown. Despite the smaller things, my stay here was great, and I will for sure be booking this property again should my travels bring me to Austin, I recommend it for sure.
Read more
Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip:Higher floors have better views, all rooms seem to be well soundproofed
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded Aug 4, 2021
Thank you so much for taking the time to leave us a review! I'm happy to read you enjoyed a great stay as our guest. We hope to welcome you back to our beautiful urban resort soon. And new chairs are coming! Sincerely, The Management Team Hyatt Regency Austin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spent a staycation here recently, and the location is pretty great. Be sure to book a higher-floor room to take advantage of the view of downtown Austin and Town Lake. This Hyatt is just around the corner from Yeti world HQ if you are into that sort of thing. Pretty cool.
For those interested in either downtown Austin OR South Congress, walking is a great option from this hotel. Restaurants in SoCo have outdoor dining and food is tastier than staying on-site.
Rooms feel on the smaller side, with no space for a luggage rack, but they are clean and fairly updated with electrical outlets and charging beside the bed.
This is an older Hyatt property with a large, open atrium and glass elevators, which is super-cool for kids and adults alike. There is even an escalator up to the event space, AND a way to get to the parking garage without stepping outside (great in inclement weather). Security is good, as key card is required to use the elevator.
Pool looks small for a hotel of this size, but it has some great views.
Would welcome a staycation again, and highly recommend for people visiting.
Read more
Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Management Team, General Manager at Hyatt Regency Austin
Responded Feb 7, 2022
Thank you so much for taking the time to leave us a great review! I'm happy to read you enjoyed a great stay as our guest. We hope to welcome you back to our beautiful urban resort soon. Sincerely, The Management Team Hyatt Regency Austin
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
University of Texas is 19 blocks away (2miles?) and Neches starts about 6? blocks west once you cross over Town Lake ( Lady Bird Lake) and are on north side (Capitol side)
There are more places to choose from in the Austin area.
PRICE RANGE
$217 - $438 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt regency austin hotel austin, austin hyatt regency, hyatt austin
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
448
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
