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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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307 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel Austin Northwest Arboretum
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Showing 302: English reviews
Raleigh, North Dakota
Reviewed May 6, 2016

What a surprise right off of a major highway, modern amenities, 24/7 fitness room, spacious and open flow social area, staff are excellently presenting the brand from reception to 24/7 availability to check out!! One more....text messaging accessibility for communicating with front desk staff.

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Helpful?
Thank CJ S
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

CJ S, Thank you for such a great review! I am so thrilled to hear that you had such a great experience with us. We look forward to your next visit.

Fort Worth, United States
Reviewed May 5, 2016

Very modern and nice we would stay here again. Everything was welcoming,clean and enjoyable. Sam checked us in and he was very nice. We enjoyed easy access to the hotel from highway. We requested a roll away bed and extra pillows and blankets and received it within 5 minutes. We had a great stay.

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Helpful?
Thank Valencia G
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Valencia G, Thank you for the wonderful review. We are so thrilled that you had such a great experience with us. Please come back and visit again soon!

New York City, New York
Reviewed May 4, 2016

I honestly love this place. This was my first visit to Austin from New York for a weekend and decided to stay there. It was a great choice! The rooms were clean and the beds comfortable. Every single member of the staff was so nice, welcoming and accommodating. They never made me feel like my requests were ever an inconvenience....

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Helpful?
Thank malkia82
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

malkia82, What a great review! Thank you so much for taking the time to write about what a pleasant experience you had. I will make sure to let Sam know what a great job he did. Please come back and see us again soon! Safe Travels!

McAllen, United States
Reviewed May 3, 2016

Great place for a conference. Staff very friendly. Bar/Restaurant very retro and pleasant to relax in. Beds were awesome. Conference facilities were very nice....luncheon provided was pleasant. Make sure to bring a swim suit...very nice pool area.

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Helpful?
Thank Mark W
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Mark W, We are so glad to hear that you enjoyed your visit. I am also very happy to hear that you enjoyed the conference space. I will be sure to pass long your praises to our staff. Please come back and visit us again soon!

Charlotte, North Carolina
Reviewed May 3, 2016 via mobile

I've been staying in this hotel weekly since last August, so I suppose I should give everyone a shout out. The staff at this property is top notch. They are all extremely friendly and professional, and I am happy to say that I would consider some of them friends. I have only had a few minor issues in all the...

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Helpful?
Thank LeslieFoodie
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

LeslieFoodie, What an amazing review! We absolutely love having you stay with us every week. The staff really looks forward to your visits and you have become one of the family. Thank you for taking the time to write about your experience with us. We cannot tell you how grateful we are to be able to deliver great service to...

Denver, Colorado, United States
Reviewed May 2, 2016 via mobile

We were in town for a wedding over the weekend and stayed at this location. As hhonors members we have stayed in many Hilton properties over the years, this was sub-par. We found our room to be clean, but we're surprised when we opened the window for more light. All of the rooms overlook the interior of the hotel. The...

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Thank Mindy M
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Mindy M, We appreciate your feedback regarding your recent stay. Please accept our sincerest apologies for any inconvenience you have encountered during our stay. I have followed up with the team members who worked with you during the time you stayed with us. I do know that they refunded a night's room and tax and also refunded a room service...

Boston, United States
Reviewed May 2, 2016

Room and facilities were good. Unfortunately the wait staff at the bar/restaurant was VERY SLOW. With a few more people and better staffing this can likely be remedied. The front desk staff was a bit slow as well so overall they need some staff training across the board.

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Thank Michael A
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Michael A, Thanks for staying with us. we sincerely appreciate your feedback from your recent stay. I have forwarded your comments to our management team so that we can look into the lack of staff we have had in order to better service our guests. Again, thank you so much for your feedback and we hope to see you again...

Madison, United States
Reviewed May 2, 2016

A big fan of Hilton and Doubletree. I also travel a lot for work without a lot of problems. Imagine my surprise then to stay here two nights and have issues both nights! The rooms were clean and nice, however, the sinks weren't made well and I kept getting my finger caught turning the water on and off with their...

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Helpful?
Thank Christopher M
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Christopher M, Thank you for your feedback. I am so sorry to hear that you had such a poor experience at our hotel. I can only imagine how inconvenient that might have been for you. We sincerely appreciate your comments and I have forwarded this to our management team for review and training. I would also like to make this...

Crawley, United Kingdom
Reviewed May 2, 2016

The hotel is a distance out of town, and to be honest only booked due to high hotel costs on the weekend of my stay and the fact I hired a car to get around (free parking). I checked in on line and choose what looked to be a room facing the outside, (all the rooms available to choose were...

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Helpful?
Thank munkypete
Cristina R, Director of Operations at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

munkypete, Thank you for your feedback from you recent stay with us. We always welcome any kind of feedback whether positive or negative because it helps us grow as a hotel and team. I am so sorry that the room type that was available for digital check in did not meet your needs. We do have rooms facing the outside...

Dallas, United States
Reviewed May 2, 2016

nothing went as requested. i had tried to check in on-line and the system responed that it was sorry but was not working. called ahead to the hotel. spoke with front desk. discussed requests for pending arrival. assured they would be taken care of. upon arrival not accomplished. requests made againand again assured requests would be handeled. went to dinner...

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Helpful?
Thank John R
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Dr, Austin, TX 78759-7440 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Location: United States > Texas > Austin
Price Range: $91 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
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Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travelers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We prefer an outside facing room for both quiet and privacy.”
 of 5 bubbles ElleAhr, 1 week ago | Read review
“All seem quiet. Not a real distinction between High and Low”
 of 5 bubbles PSBush, Oct 12, 2016 | Read review
“Ask for a room with natural light”
 of 5 bubbles mikepettis313, Sep 14, 2016 | Read review
“Stay away from the elevators mid floor. Try to stay at the ends”
 of 5 bubbles MiamiLouH, Sep 7, 2016 | Read review
“Don't choose inside facing courtyard, no view at all.”
 of 5 bubbles dawnbT7548OO, Sep 1, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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