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DoubleTree by Hilton Hotel Austin Northwest Arboretum

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DoubleTree by Hilton Hotel Austin Northwest Arboretum
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347 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Start your review of DoubleTree by Hilton Hotel Austin Northwest Arboretum
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Dallas, Texas
Reviewed yesterday NEWvia mobile

If it weren't for Hilton's excellent staff service, my last couple of experiences at their properties would be rated about a 1. At this property customer service was on point and staff was accommodating as usual but the problem was that they had to lay it on thick because there were issues from day 1. First I saw two small...

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Helpful?
Thank Sherry W
Marlboro, New Jersey
HOTEL’S FAVORITE REVIEW
Reviewed January 9, 2017

I travel frequently and this is one of the best experiences I've had. From the moment I walked in throughout my first day here, everyone on the staff made me feel welcome and at home. Bruce and Sam at the reception, Lisa in the restaurant - everyone treated me as a welcome guest in their house. I do not know...

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Helpful?
Thank NewJerseyEnthusiasts
About Hotel's Favorite Review
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

NewJerseyEnthusiasts, We are so thrilled to hear that this was one of the best experiences you have had at a hotel. Our staff is constantly thriving to make our guest's stay a one of a kind experience and I am so happy they were able to do that for you. I will be sure to pass along your praises to...

Plano, United States
Reviewed 2 days ago NEW

The check in was fast and courteous. The breakfast was very good and reasonably priced. The outdoor pool was heated. The bar fixes excellent lattes. The location off loop 1 is good for getting around Austin and getting to I 35, the University, and anywhere else in Austin.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Murray C
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Murray C, Thank you for the excellent recommendation. We are delighted that you enjoyed your accommodations at the Doubletree and appreciate you taking the time to share your experience. We would love for you to select our hotel again for your next visit to Austin. Safe travels!

Sydney, Australia
Reviewed 3 days ago NEW

Stayed for just over a week. generally a good stay; Great bar staff, helpful reception staff and a nice room. Unfortunately the heating and cooling system seems to blow arctic; then switch off - was also very loud. The breakfast crew are quite under staffed. they try hard but if the place is busy, be prepared to wait 30-45 minutes...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 627craigv
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear 627craigv, Thank you for taking a moment to provide feedback on your stay with us. Your comments are extremely valuable in helping us improve our service and guest experience. We appreciate you recognizing the wonderful staff we have at Doubletree and look forward to welcoming you back again in the future. Safe travels!

New Hampshire
Reviewed 3 days ago NEWvia mobile

The property is located quite a distance from downtown, so know that there is a cab ride of some sort to get there. The hotel itself is fine and service was good however if you are without a car, you should consider a more central location in town.

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Helpful?
Thank fr21555
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear fr21555, Thank you so much for staying with us and for sharing your experience. Even though we are located 8.5 miles from downtown, our friendly staff will always do our best to assist you with a cab ride or suggest a rideshare company to help you get downtown. We also have our complimentary shuttle service that will gladly take...

Converse, Texas
Reviewed 4 days ago NEW

Terrible customer service. We were there for a bachelorette party in Austin. The first night we were a little loud and got complaints from above us,under us and from both sides but the second night we were just having a conversation, and still got complaints from above us.

Review collected in partnership with DoubleTree by Hilton
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Thank anadU15ZZ
Austin, Texas
Reviewed 5 days ago NEW

Was not provided the room I reserved and was still charged the same amount. Was rushed out of our rooms by the morning shift. Location was not easily accessible. Will not use this hotel again for the following years.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V1114ONvince
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear V1114ONvince, I'm so sorry our hotel did not meet or exceed your expectations. We wish you the best in your future travels!

Memphis, United States
Reviewed 1 week ago

I prepaid using my points for the stay and upon arrival was told the email confirmation was a mistake and I needed to pay in full for my stay. I have spoken to Hilton corporate and filed complaints with BBB and the corporate office.

Review collected in partnership with DoubleTree by Hilton
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Thank L2272IZamandak
Abilene, Texas
Reviewed 1 week ago

Great stay. Great location to get in and out of Austin. Staff was great and the bartenders were able to give us recommendations and advice about the city. It was easy to check in using the digital check in and digital key on the hilton honors app.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank christophercK6352XI
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear ChristophercK6352XI, We are thrilled to hear you had a great stay and found the digital check in feature on the Hilton Honors app easy and convenient to use. Thank you for not only staying with us but for also taking a moment to highlight our exceptional staff. We look forward to your next visit!

Laguna Niguel, California, USA
Reviewed 1 week ago via mobile

First I will list the positives: the bar and lounge area was awesome as it was very large, had separate seating areas for visiting, an area for working with charging outlets, a few lounger chairs with foot rests with multiple tv's throughout. Breakfast was great, service and staff exceptional. Early morning to-go service very convenient since we had to be...

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Helpful?
Thank Cabolover4ever
Philesa E, Manager at DoubleTree by Hilton Hotel Austin Northwest Arboretum, responded to this review

Dear Cabolover4ever, Thank you for taking the time to share your experience about your recent stay at our hotel. As a HHonors member, you are our most valued guest. I'm thrilled that you enjoyed our breakfast and received exceptional service from our wonderful staff. We sincerely appreciate your feedback and are very sorry the noise from the bar and adjoining...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
A friendly welcome and warm chocolate chip cookie await you at the DoubleTree by Hilton Hotel Austin Northwest Arboretum. This stylish new hotel is near The Arboretum and The Domain malls and 15 minutes from downtown and the University of Texas at Austin. Reach Austin-Bergstrom International Airport in 25 minutes. Enjoy complimentary WiFi and complimentary shuttle service with your stay. Guest rooms feature modern decor with Austin flair, a mini-refrigerator and 42-inch HDTV. Business travelers will appreciate the laptop-sized safe, work desk and guest laundry room. Upgrade to a suite for a living room with sofa bed, dining area and adjoining rooms - perfect for a weekend at the SXSW festival. Start the day right at our self-service coffee bar. Visit The Overlook Restaurant and the Centre Lounge, serving American dishes and regional favorites for breakfast, lunch and dinner. Room service is available, and the Centre Lounge is open afternoons and evenings. Stop by the convenience shop for snacks and travel items. The outdoor pool and a fully equipped fitness center are peaceful places after a long day. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Austin Northwest Arboretum

Address: 8901 Business Park Drive, Austin, TX 78759 (Formerly Holiday Inn Austin NW Plaza/Arboretum)
Location: United States > Texas > Austin
Price Range: $130 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — DoubleTree by Hilton Hotel Austin Northwest Arboretum 3*
Number of rooms: 194
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Priceline, Hotels.com and Expedia so you can book your DoubleTree by Hilton Hotel Austin Northwest Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Austin Nw Plaza/Arboretum Hotel Austin
Holiday Inn Arboretum
Austin Holiday Inn
Hotel Style:
#62 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and other travelers.
3 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Austin Northwest Arboretum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“outside facing room if you need an early night sleep. inside facing room if sunlight is more of an issue.”
 of 5 bubbles charlesd503, Dec 21, 2016 | Read review
“North side rooms offer outside view while South side rooms overlook interior atrium.”
 of 5 bubbles Edge038, Dec 21, 2016 | Read review
“We prefer an outside facing room for both quiet and privacy.”
 of 5 bubbles ElleAhr, Nov 27, 2016 | Read review
“All seem quiet. Not a real distinction between High and Low”
 of 5 bubbles PSBush, Oct 12, 2016 | Read review
“Ask for a room with natural light”
 of 5 bubbles mikepettis313, Sep 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question