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Embassy Suites by Hilton Austin - Downtown/Town Lake

1,288 reviews
#42 of 205 Hotels in Austin
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Traveler (134)
Room & Suite (136)
Dining (51)
Overview
  • Excellent47%
  • Very good29%
  • Average12%
  • Poor6%
  • Terrible6%
Travelers talk about
“great location”(164 reviews)
“happy hour”(78 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Austin - Downtown/Town Lake
Special Offer: Double Points, Every Stay
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,288)Write a Review
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All reviewsgreat locationevening receptionhappy hourmade to order breakfastcook to orderthe congresswithin a mile radiustown lakeshuttle servicecomplimentary breakfastfree shuttlezilker parkliving areaself parkinggreat stayaustin downtownwalking distance
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361 - 365 of 1,268 reviews
Reviewed October 11, 2016

Hotel will be nice in future. A renovation was on going we booked the hotel thru the Hilton app and noticed no warning of the renovation. Half the hotel is closed the pool the restaurant. While the accommodations are nice it was a big let...More

Review collected in partnership with Embassy Suites Hotels
Thank Daniel G
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded October 16, 2016

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and we are sorry we didn’t meet your expectations during your...More

Reviewed October 10, 2016

We were treated like we were the only guest of the hotel. All our needs were met, and it was a great experience. Major Remodeling at facility did NOT , hinder the staff and management.... they bent over backwards to make us feel welcome. I'm...More

Review collected in partnership with Embassy Suites Hotels
Thank Frankie B
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded October 16, 2016

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our staff and property. We are very glad you enjoyed your stay and enjoyed your time in Austin. Thank you for recognizing our team members and we...More

Reviewed October 7, 2016

Do not stay here until the atrium/lobby renovations are completed! The construction work could be heard in the room in the mornings, and the free breakfast was offered in a cramped and crowded coference meeting room where you had to sit with strangers at conference...More

Review collected in partnership with Embassy Suites Hotels
Thank travelmom1195
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded October 16, 2016

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and we are sorry we didn’t meet your expectations during your...More

Reviewed October 5, 2016

We chose this hotel for the location but paid dearly for our stay during ACL fest. The construction noise started early and went on all day. The pool and resturant were closed but there was no discount for the inconvenience. The staff was friendly and...More

Review collected in partnership with Embassy Suites Hotels
Thank Lisa F
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded October 16, 2016

Thank you for taking a moment to share your experience. I appreciate the kind words you shared about our staff. We look forward to welcoming you back to our hotel in the not too distant future. Hospitably, Jody Smith General Manager

Reviewed October 3, 2016

You know those amenities you expect at an Embassy Suites? Cooked to order breakfast, a nice atrium, a welcoming manger's reception in the atrium? Well throw those all the window at this hotel. This place is completely under construction and offers no more than most...More

Thank Stephen N
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded October 4, 2016

Thank you for your comments. We're disappointed that the aspects of your stay were not satisfactory. Unfortunately, given our current renovations, some of our facilities are in temporary locations. We've done our best to inform all our guests as to the status of our renovations...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
$221 - $511 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$221 - $511 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (134)
Room & Suite (136)
Dining (51)
Pool & Beach (33)
Amenities (32)
Business Center & Event Rooms (12)
Questions & Answers
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Virginie g
December 29, 2017|
AnswerShow all 3 answers
Response from Kathleen R | Property representative |
I'm so sorry I didn't see your question sooner, but we are very close to the annual fireworks display (NYE and July 4th) and char0ld is correct that it does depend on which side of the building you are on if you choose to... More
0
Votes
Trav_L_ir
June 17, 2017|
AnswerShow all 7 answers
Response from marksw12 | Reviewed this property |
Unfortunately I am unaware of any parking alternative. We used the valet and then the complimentary shuttle to go where we wanted as long as it was within 2 miles.
1
Vote
rwatkinsumr
March 15, 2017|
AnswerShow all 3 answers
Response from JodySmith | Property representative |
Hello, Our parking fees are per night. The hotel shuttle goes a two mile radius from the hotel. The Austin Convention Center is in that radius. We hope to see you soon!
0
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Room Tips
"If you get one of the *19 rooms (219, 319, 419 etc) they are larger and don't have an atrium window..."
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"upper floors away from road"
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"Choose rooms that facing the city, not the parking lot."
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"don't try it unless you smoke"
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