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Embassy Suites by Hilton Austin - Downtown/Town Lake

1,276 reviews
#43 of 203 Hotels in Austin
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Traveler (133)
Room & Suite (119)
Dining (48)
Overview
  • Excellent47%
  • Very good29%
  • Average12%
  • Poor6%
  • Terrible6%
Travelers talk about
“great location”(164 reviews)
“happy hour”(77 reviews)
Free Internet
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Austin - Downtown/Town Lake
Special Offer: Double Points, Every Stay
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Rooms
Jan 30Jan 31
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,276)Write a Review
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565
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Show reviews that mention
All reviewsgreat locationevening receptionhappy hourmade to order breakfastcook to orderthe congresswithin a mile radiustown lakecomplimentary breakfastshuttle servicefree shuttlezilker parkliving areaself parkingaustin downtowngreat staywalking distance
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1 - 5 of 1,256 reviews
Reviewed 4 days ago

excellent experience, staff very helpful and friendly, convenient location to walk downtown, free shuttle available within 2 miles, great breakfast, beautiful atrium and lobby for happy hour or breakfastMore

Review collected in partnership with Embassy Suites Hotels
Thank marleyjen
Response from Kathleen R, Director of Human Resources at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 2 days ago

Great comments! Thank you so much for recognizing our fantastic staff, and we'll be sure to pass along your comments to them! Our breakfast is hard to beat especially being all you can eat and included with your stay along with our happy hour that...More

Hotel's Favorite
Reviewed July 15, 2017

I was very pleased that the valet took great care with my pickup. The staff in the hotel were quick to accommodate. The rooms were extremely clean and fresh smelling. This location is PERFECT for observing the evening bat flight! I highly recommend this to...More

1  Thank Justin W
Response from JodySmith, General Manager at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded July 25, 2017

Justin, Thank you for taking a moment to share your experience. I am happy to hear you found the Embassy Suites Austin Downtown to your liking. We strive to provide gracious, engaging and caring service and look forward to welcoming you back to our hotel...More

Reviewed 4 days ago

Our group loved the location of this hotel and the great staff there. Really convenient to walk to most things downtown Austin. Will stay there again for sure. We stayed 4 nights and all was good- staff was especially helpful too!More

Review collected in partnership with Embassy Suites Hotels
Thank koconn2016
Response from Kathleen R, Director of Human Resources at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 2 days ago

Thank you so very much for your great comments! We certainly enjoyed having your group with us and are glad to know you were able to enjoy some of the nearby entertainment/dining experiences here in Downtown Austin! We will certainly pass along your comments to...More

Reviewed 1 week ago

The best Embassy suites ever, that includes the managers reception every night and a very fully stocked morning buffet. Located right across the bridge from downtown Austin and a short walk to the convention center.

Thank WxmanMD
Response from Kathleen R, Director of Human Resources at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 4 days ago

Wow! Thank you so much for your fantastic comments! That means a lot to our team to see such a great review, and we'll be sure to pass it along to the team. Hoping to host you again on your next visit to Austin!

Reviewed 1 week ago via mobile

Soco lobby bar was an overpriced Super 8/Applebees experience and the management was rude when I asked why my gross watered down drink was $14.00. If youre staying in Austin, its worth it to stay anywhere else. Much better customer service, food, and drinks.More

Thank Lacy L
Response from Kathleen R, Director of Human Resources at Embassy Suites by Hilton Austin - Downtown/Town LakeResponded 1 week ago

My apologies for your disappointment in the cucumber specialty drink during your visit and the rudeness that you perceived. Our overall intent is to please our guests with a variety of outstanding beverages, including many liquors and beers from the Central Texas area, and that...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Business Center with Internet Access
Shuttle Bus Service
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
$199 - $457 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
$199 - $457 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Austin
#23 Romantic Hotel in Austin
#38 Business Hotel in Austin
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveler (133)
Room & Suite (119)
Dining (48)
Pool & Beach (26)
Hotel & Grounds (176)
Business Center & Event Rooms (12)
Bathroom (8)
Questions & Answers
Ask a question
Virginie g
December 29, 2017|
AnswerShow all 3 answers
Response from Kathleen R | Property representative |
I'm so sorry I didn't see your question sooner, but we are very close to the annual fireworks display (NYE and July 4th) and char0ld is correct that it does depend on which side of the building you are on if you choose to... More
0
Votes
Trav_L_ir
June 17, 2017|
AnswerShow all 7 answers
Response from marksw12 | Reviewed this property |
Unfortunately I am unaware of any parking alternative. We used the valet and then the complimentary shuttle to go where we wanted as long as it was within 2 miles.
1
Vote
rwatkinsumr
March 15, 2017|
AnswerShow all 3 answers
Response from JodySmith | Property representative |
Hello, Our parking fees are per night. The hotel shuttle goes a two mile radius from the hotel. The Austin Convention Center is in that radius. We hope to see you soon!
0
Votes
Room Tips
"upper floors away from road"
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"Choose rooms that facing the city, not the parking lot."
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"don't try it unless you smoke"
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"Upgraded to room on premium floor for fifteen dollars. Included free in room snacks and bottled water. Well..."
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