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Embassy Suites by Hilton Austin - Central

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966 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 961: English reviews
Seattle, United States
1 review
2 of 5 stars Reviewed January 26, 2016

This hotel needs maintenance - many issues in the guest room such as leaking toilet, loose toilet seat, towel rack on back of door missing. Two of the three treadmills in the fitness room were broken. Located in an industrial area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kathe M
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Kathe M, I am sorry you had issues in your bathroom and in the fitness facility. I am not sure what was not working on the treadmills during your stay as I have confirmed that all three are working at this time. I am very sorry that they were not working at the time you tried to use them. Sincerely,... More 

Richmond, VA
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed January 25, 2016

I spent three nights at this hotel on business. It is a quick drive from downtown Austin. The hotel itself shows its age. The room's furnishings were a bit worn, but the room was decently clean. The sofa in the sitting area showed the most wear. The bathroom ceiling above the shower was the worst (see photos). Despite a LOUD... More 

Helpful?
2 Thank ilsete
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Ilsete, I am sorry you did not enjoy your stay in Austin TX. This area of Austin did experience a major decline after the airport moved to Southeast Austin but has since seen a major improvement once the old airport (Mueller) started its redevelopment. We also start our major renovation that will be occurring in the summer of this... More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 24, 2016 via mobile

Top notch steak house on the first level. Unique look. Friendly staff with an awesome gift shop! The TV needs to be updated but other than that it was a flawless stay. If you're looking for a 2 room suite this is a great hotel to go to.

Helpful?
Thank Connor C
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Connor C., Thank you Connor for taking the time to review the hotel and mentioning our restaurant and other services! The TV will be updated this year to a newer larger model with a different service. I expect that project to be completed before our renovation starts in the summer. I hope you get a chance to return soon! Sincerely,... More 

Allen, United States
1 review
5 of 5 stars Reviewed January 22, 2016

Attentive and responsive staff. Only issue was strength of complimentary wifi in the room. Location is good to Central Austin and being on 35 you can get to other appointments easily. Food in the restaurant was top notch and the free happy hour a plus.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tracy G
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Tracy G, It is wonderful to read about a customer who really enjoyed their stay. Thank You! I did notice your comment about the Wi-Fi and I do know it is an issue. Our ownership is finishing up the bids to re-cable the guest rooms with wireless access points and I hope that project will be done in the... More 

Saginaw, United States
1 review
4 of 5 stars Reviewed January 21, 2016

This hotel is a surprise in that it is away from the airport but lovely and comfortable with so many amenities. Excellent FREE hot breakfast buffet with fresh fruit, made to order omelets, sausage, bacon, etc. Evening happy hour had FREE mixed drinks and munchies with homemade hummus and salsa for tortilla chips or pita chips, etc. The rooms are... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Bradley H
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Bradley H, I really loved reading your review! Thank you for taking the time to write it and mention our rooms, breakfast, van shuttle service, and evening reception. I hope you had a great stay here in Austin and we get a chance to see you return very soon! Sincerely, Jim Reist, General Manager More 

Valley Mills, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 17, 2016

The room has several problems that are minor but add up to an aging hotel. The bathroom has dirt and hair in the corners. The bathtub had a big chip out of it and they smeared some silicone over it. The service hole in the bathroom had rust flakes falling from it. And lastly the air conditioner was set on... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Steve T
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Steve T, I apologize that you had some issues in your room during your last stay with us. I will address the cleanliness issues with my housekeeping team and I will also address with the AC with my engineering team. I do appreciate your high scores for our service, location, and sleep quality. We will be undergoing renovation this year... More 

Highland Village, Texas
Level Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed January 16, 2016

I have used the Embassy Suites off I 35 several times when taking or picking up our grandson from UT. The three other hotels we have used in the area are not the value we have found here. The room are clean and the beds comfortable. We have also enjoyed the full breakfast served. It is also easy access to... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Olivia089
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Olivia089, Thank you for using our hotel and I am glad you enjoy the beds and breakfast. Congratulations on your grandson being at UT, I hope he enjoys his time there! Sincerely, Jim Reist, GM More 

Dallas, Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed January 14, 2016

I was so disappointed in how run down this hotel has become. I had recently stayed in an Embassy Suites in Dc and had a great experience then this was our next stay and it did not live up to expectations. First off when we got there, the staff was unenthusiastic and said (upon requesting two cribs since we have... More 

Helpful?
Thank Barrowcuda
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Barrowcuda, I apologize that you did not enjoy your stay with us as in the prior visit. We do have a considerable number of cribs, but the people who got to the hotel the prior night were still using them for more than just the one night. I apologize that the room was not satisfactory and your comments are being... More 

1 review
4 of 5 stars Reviewed January 12, 2016

Upon our arrival at the hotel, we were informed of a death in our family. We had to cancel the reservation less than three hours from entering the guest room. The staff members were very understanding and empathetic and we were not charged for the interrupted stay.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 302hectorg
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

302hectorg, Please accept our sincere sympathies for your loss. I am glad my staff took the appropriate action and did not charge you. Sincerely, Jim Reist, GM More 

Lufkin, TX
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 11, 2016

The location of this hotel is excellent for getting me close to my meeting locale. I love that they have personnel who will drive you to nearby restaurants or drug store. The breakfast is always good, as well, as the manager's reception.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank IxchelLufkin_TX
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

LxchelLufkin_TX, I am very happy that our location works for you and that you appreciate the van service from my staff. I also thank you for you comments about our breakfast and the evening reception as well. I hope to see you return soon! Sincerely, Jim Reist, GM More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Location: United States > Texas > Austin
Price Range: $139 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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