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Embassy Suites by Hilton Austin - Central

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Embassy Suites by Hilton Austin - Central
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1,013 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Austin - Central
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Showing 1,008: English reviews
Wildwood, Missouri
Reviewed April 12, 2016

This hotel stay was not the best experience, while the staff were very friendly and helpful, the main areas such as the lobby and restaurant were rather dingy looking. My room smelled very musty and funky, I kept the AC on high all 5 days I was there and it never improved. The side doors had the normal signs stating...

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Helpful?
Thank Barry R
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Barry R, Thank you for mentioning the staff were helpful and friendly. The hotel will be undergoing renovation In July and I hope you will return to see the transformed product. Best wishes, Jim Reist, GM

Bxl, Belgium
Reviewed April 11, 2016

Huge suites, roomy living room, nice reception buffet at 5.30 pm. Sometimes reception staff is not the most welcoming and doesn’t seem to care about the gest’s requests. Unfortunately, poor internet ruins the whole experience :(

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Helpful?
Thank Joakim G
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Joakim G, I certainly apologize about the front office staff not appearing helpful or welcoming to you. The internet service will be addressed a little later this year when we upgrade our wireless access points (WAP's) from 14 to over 140. Sincerely, Jim Reist, GM

Texarkana, Texas
Reviewed April 11, 2016

I would rate this lower but I cannot overlook the amenities to this hotel. I was reluctant to write this review as the story is a bit unbelievable but it did happen -we stayed here April 4 & 5th and our truck was broken into both nights, we would have left the first night but I was here on business...

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Helpful?
Thank missdina1970
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Missdina1970, I am extremely sorry for what occurred at the hotel while you were staying with us. There has been a rash of break ins across the city of Austin and the lodging industry is meeting with the Austin Police Department on Tuesday April 12 to address the issue with them. We have foiled several attempts with our security staff...

Katy, Texas
Reviewed April 9, 2016

Great service! Excellent breakfast...Big bang for your bucks!!! It's. Always a pleasure staying at Embassy! The rooms were clean and the staff was welcoming! It will always be my spot to stay when I'm in Austin!

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Helpful?
Thank S5692PLcynthias
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear cythnias, Thank you for such a positive review and I am very glad that you enjoyed your stay with us. We greatly appreciate your patronage and hope to see you again very soon! Sincerely, Jim Reist, GM

San Antonio, Texas
Reviewed April 8, 2016

My daughter's club volleyball team stayed at this hotel the weekend of Valentine's Day, February 12-14, 2016. We booked through the housing agency, and there were several other teams housed at this hotel as well. Here is a shout out to Vivica, the group sales manager. I contacted Vivica to inquire about starting the complimentary breakfast buffet at 6 am...

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Helpful?
Thank plumeria9
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear plumeria9, Thank you for taking the time to write about the hotel and Viveca in particular. We do try to accommodate the needs to our sport and academic guests who frequently need early breakfast available to them. The hotel will be undergoing renovation in the late summer months and the area on the first floor will be completely changed...

Aurora, Illinois
Reviewed April 7, 2016 via mobile

Great place! Well maintained, staff is great, rooms are suites, restaurant and morning breakfast are good. Also very cost effective and easy to get around Austin from this location. Also close to shopping like Walgreens and staple that a business person needs. Very happy I found this hotel and it will be my business hotel in Austin!

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Helpful?
Thank Karkman
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Karkman, Thank you for a great and positive review! I am happy you enjoyed the accommodations and that we fit your needs when you are in town on business. We look forward to your next stay! Sincerely, Jim Reist, GM

Denver, Colorado
Reviewed April 6, 2016

I had some issues during my stay, I had the worlds smallest bathroom.. My room was not properly cleaned as well.. Internet was terrible, as well as tv selections..I hope they will do something to change this..

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Helpful?
Thank Sarah E
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Sarah E, I am sorry that we did not meet your expectations while you were here. The new internet project to improve the HSIA architecture will be completed this summer and our renovation will start in July of this year. Best wishes, Jim Reist, General Manager

Chapel Hill, North Carolina
Reviewed April 6, 2016

I stayed at this hotel last weekend while visiting Austin for the first time. Our stay exceeded our expectations.We had a great experience for several reasons, but mostly due the friendliness of Rene. Rene, the bellman/driver, was kind enough to drive us around in the complimentary shuttle. We didn't know our way around and he helped us get our bearings,...

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Helpful?
Thank elchayeb
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear elchayeb, I am very happy to hear we exceeded your expectations and I am very appreciative of your recognition of Rene, one of my drivers for our courtesy van. You gave a great list of our amenities and I appreciate your highlighting of them (breakfast, shuttle, reception) which were important to you. Best wishes in your future travels and...

Houston, Texas
Reviewed April 6, 2016

Omg! When I travel I only stay at The Embassy Stuites and when I tell you that this Austin location was the best one in the world that I have been to and it's not only because I accidentally spilled some hair dye in the restroom that went everywhere and the staff was nothing but nice and understanding about it...

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Helpful?
Thank Kendra W
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Kendra, Thank your for your great, positive review of the hotel and the staff. Happy anniversary again and I hope you always return on your anniversary! Unless your spouse decides to take you to Italy or France...if he does, maybe you can show us the pictures the next year! Seriously, thank you for staying with us and giving us...

Reviewed April 4, 2016

This hotel's cleanliness standards are overall not very good. The lobby, room, restaurant, elevators all seemed dirty in one way or another. The location is not near anything to walk to, it's right off the highway. The staff were nice enough.

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Helpful?
Thank susanbJ396MF
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Susanbj396F, Thank you for taking the time to review the hotel and to have a positive mention about my staff. I apologize that you felt the cleanliness was an issue and I did mention this review to my housekeeping staff and we will continue to improve on your perception of the cleanliness. Best wishes, Jim Reist, GM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Location: United States > Texas > Austin
Price Range: $130 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travelers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not a lot of "views" to look at here. Just highways and cars”
 of 5 bubbles tallica21, Oct 26, 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
 of 5 bubbles UnoDos03, Sep 12, 2016 | Read review
“all rooms are good great view from ever angle i think”
 of 5 bubbles janiecon, Aug 12, 2016 | Read review
“not level 2”
 of 5 bubbles PeanutWellington, Aug 1, 2016 | Read review
“We were on the 7th floor and LOVED IT”
 of 5 bubbles 726kristinn, Jul 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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