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Embassy Suites by Hilton Austin - Central

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Embassy Suites by Hilton Austin - Central
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1,030 Reviews from our TripAdvisor Community

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Showing 1,025: English reviews
Houston
Reviewed yesterday NEW

Major renovations made our stay quite unpleasant. The lobby and common areas were covered in plastic and half of the elevators were unavailable. The evening reception and general movement in the hotel was distracting and unpleasant.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Dominic Z
Lindale, Texas
Reviewed yesterday NEW

The room looked ok, beds were good. Staff excellent. Toilets did not flush at all or flushed poorly. Location was good for the reason we were there. Front desk, omelet maker, and shuttle drivers were all great.

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Helpful?
Thank Patti M
Raleigh, North Carolina
Reviewed 2 days ago NEW

Under complete renovation and just started do not book until may 2017 roaches were running up the walls had to be moved to another room atrium has machinery in it will not tell you about the renovation

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1Thank jackbE3313MI
New York, NY
Reviewed 1 week ago via mobile

This hotel is under a major renovation. The last time I was at an Embassy Suites a few months ago (in Raleigh-Durham) it was also undergoing a major renovation. So considering I spent half a day traveling I figured I'd deal with it. I did submit a complaint to Hilton because being a Hilton Honors customer I expected to at...

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Helpful?
1Thank BLTZ4G
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear BLTZ4G, I am very sorry your experience was not a good one and that you felt giving you the points you requested did not overcome the overall stay experience. I do feel the look of the hotel will be great as you mentioned in your last line and I hope you will return when the renovation is completed. I...

San Angelo, United States
Reviewed 1 week ago

great service, food and staff, always friendly and greeted warmly by all. They make your stay a pleasurable one. Best Business stay and leisure stay for the area. No problems with room, stay or meals. Room Service is excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 76sammys
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear 76sammys, I wanted to thank you for your positive review of the hotel and especially your mention of our great service, food and staff. I cannot begin to tell you how important it is to me personally to hear my staff be complimented by our guests, escpecially during our time of renovation. I really look forward to a return...

Sacramento
Reviewed 1 week ago

My company booked a large group here for business and we were astonished at the state of the facility. Clearly remodel is in order and in progress but the entire facility is covered in plastic during the remodel making it appear and feel like a construction zone. The rooms are old and in disrepair. I had to call for basic...

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Helpful?
Thank DrDianaSacramento
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Dr. DianaSacramento, I apologize that your event ended up being timed as the same time as our first phase of renovation. In a few weeks the plastic tarp will be removed which is currently in place to keep as much dust as possible away from our guests. I am truly sorry that you ended up with a bad experience...

Milwaukee, Wisconsin
Reviewed 1 week ago

Do not stay here. Musty, stinky room, moldy bathroom,and overall bad vibe. The hotel is also undergoing a major renovation that it desperately needs. Knowing how it looks now, I won't ever go there again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank travelontap
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear travelontap, I certainly apologize that you did not experience the type of stay you had hoped to get at our location. I hope that after our renovation you will give us another chance if you come back to Austin. Sincerely, Jim Reist, GM

Boulder, Colorado
Reviewed 1 week ago

Wait to stay here until all the renovations are done. It's not very pleasant right now. The actual hotel room was clean, comfortable and quiet but the common areas are looking very old. The construction areas are covered which then means that customers have to reroute through the dining area. Sometimes one of the elevators didn't work which caused a...

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Helpful?
1Thank Ardith F
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Ardith, Thank you for taking the time to write a review on the hotel. I am sorry that overall we did not meet your expectations due to the renovation. I also wanted to thank you for mentioning that the room you had was clean, quiet, and comfortable. The portion of the renovation that will be completed in a few...

Houston, Texas
Reviewed 2 weeks ago

The Hilton Austin Central has been my hotel of choice for over 25 years. I travel to the city quite often on business and it's location on 290 and I35 is perfect. The made to order breakfast and afternoon reception are the dream of a business traveler. It's great to have a good breakfast before heading out and an opportunity...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Doris D
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear Doris, Thank you for writing such a great review and it is wonderful to hear of your long loyalty to our hotel. I am humbled to inherit your patronage and it is wonderful that your family enjoys the property as well. I hope the new renovation will help make your future stays even more enjoyable! Hospitably yours, Jim Reist,...

Shepherd, Texas
Reviewed 2 weeks ago

Enjoyed our stay...a suite is always nice. Comfortable room. Great breakfast....good selection of quality foods. Also nice snacks and veg/fruit trays at evening reception. Love it! Always enjoy staying here.

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Helpful?
Thank V7030HKrobertb
GMAus, General Manager at Embassy Suites by Hilton Austin - Central, responded to this review

Dear V7030HKrobertb, I wanted to thank you for taking the time to write a review and mention our rooms and breakfast in such a positive light. I hope you return soon and we have more of our renovation completed on your return trip! Sincerely, Jim Reist, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Austin - Central

Address: 5901 North I-35, Austin, TX 78723
Location: United States > Texas > Austin
Price Range: $142 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Austin - Central 3*
Number of rooms: 260
Reservation Options:
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Also Known As:
Austin Embassy Suites
Embassy Suites Austin
Hotel Style:
#61 Business Hotel in Austin
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Austin - Central staff and other travelers.
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Questions? Get answers from Embassy Suites by Hilton Austin - Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Not a lot of "views" to look at here. Just highways and cars”
 of 5 bubbles tallica21, Oct 26, 2016 | Read review
“If you can get the deluxe room (floors 8 and 9) - go sor it.”
 of 5 bubbles UnoDos03, Sep 12, 2016 | Read review
“all rooms are good great view from ever angle i think”
 of 5 bubbles janiecon, Aug 12, 2016 | Read review
“not level 2”
 of 5 bubbles PeanutWellington, Aug 1, 2016 | Read review
“We were on the 7th floor and LOVED IT”
 of 5 bubbles 726kristinn, Jul 7, 2016 | Read review
5 of 5
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