Lovely Hotel. Drawback was that the bar closed at 10 PM on a Friday evening. That was the only drawback I had for the hotel. Please change the hours for the bar. I hate to see the hotel remove the back part for a high rise. The charm of the hotel will suffer.
Pleased with finding this upscale hotel near UT with a restaurant on premise. Had a corner 2 bed room in newer North wing which was spacious and more than adequate for a short stay. Great bed, towels, and toiletries. Enjoyed our breakfast there--only wish it would have been complimentary, but would still stay again as overall, it was a nice experience. Pool looked inviting, but we didn't have time to use it.
Wow - this was a disappointment. First of all, turning in to the hotel at night is impossible. There is no clear demarcation of where the entrance is. I arrived after dark and was told the wifi was not working so if I wanted to go somewhere else I could. What? At ten pm? They said they would give me a slight discount due to the inconvenience, but it was still a strange interaction. The room was bleh. The carpet was gross. The couch features a cigarette burn. The shower was laughable -- difficult to work and barely any water pressure. The walls were paper thin and there was a great deal of noise. I feel like the hotel is in an existential crisis -- am I hip? or am I luxe? It accomplishes neither well at all. Will not stay again.
Hotel Ella is a beautiful place, but this was not on par with other hotels of the cost, like The Peabody in Memphis, TN or the Historic St James in Redwing, MN or the Landsby in Solvang, CA. I would not put this in the category of other 4 star hotels. The room (I stayed in a Premiere King) was a little shabby, with nicks on the furniture, dingy carpet, and rings on the table. There was no place to set the room service tray or eat breakfast. Making dinner reservations was difficult, as I could not do it over the phone. The QR code only for the room service menu was kind of unacceptable. The fact that there were no upstairs common areas to explore in the hotel made the main building less of a win. When we had dinner, the sconces on one side were not working so there was no atmospheric light. The cane back chairs are not comfortable. The menu is more of a lunch menu. They sent out our meal without condiments listed on the menu. However they did give my friend a free birthday dessert, which saved it. The bathrooms were pretty, but that was the only place I felt like it was on par. The valet saved the experience, he was really nice and offered us water. I imagine it feels more magical in the summer, but in the dead of winter these things mattered. Thank you! M…
My experience at this hotel still has me shocked and in disbelief. I checked in at 11pm and self parked my car in a parking spot. I checked in with no problem. The front desk agent told me he was going to walk me to my room. As we were walking in between buildings he asked me for my car key. I started to question why it wasn't asked for upon check in and questioned the validity of his request. Why now? Where was my ticket stub like I would get if I valeted? His response was, "you're so gross" and slammed the building door in my face". I was speechless. Management was little to no help. Apologized, but still told me it was out of his character. For the record. I would be fine with handling over my key upon check in, also, with explanation- not while I'm being walked to my room. I started to check reviews after this incident and someone with a Mercedes (same car as mine) has their car stolen off the property. They mentioned the Hotel was no help at all. I didn't pay $350 for a nights stay to have a door slammed in my face and called gross.…
We had a wonderful time staying at this lovely hotel, and enjoyed sharing the experience with family and friends. Large rooms, friendly staff and excellent location, with easy walking distance to lake trails and downtown activities.
First time here. Came for a wedding… called and asked for early check in…. Staff very accommodating and said they would do their best. Shortly after I received a text with room status. Staff was very friendly upon check in and showed us right to our room. Rooms very large and comfy. Would definitely return.
We stayed one night at Hotel Ella for our anniversary staycation here in Austin. After looking through a bunch a different boutique hotel options and decided upon Hotel Ella, and I am so glad we did. The staff and their communication was outstanding. Beautiful property, pristine clean rooms and extra perks all around.
Mixed bag. Great facility in an excellent location. Staff are nice people but mostly helpless. If you have the slightest problem they’ll be totally thrown for a loop. Customer service is atrocious and there are no supervisors available, ever.
Rooms were huge, clean and beds really comfortable. Staff friendly. First morning we had breakfast, which was a disappointment. The food was hardly warm, but we had waited so long for it, that we just ate what we could. Coffee in lobby in the morning, but not always refilled, would have been great to have a coffee machine in the room as no option to have a hot drink on returning to the hotel in the evening. We enquired about a late checkout out, which we were told ok to do the following morning, to then find out it couldn’t happen. We were all really looking forward to staying here, but won’t be returning.
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