Four day getaway trip for the girls!! We arrived at the Westin after finally finding parking, my jeep was too tall for the valet parking. We had to walk about 3 blocks to hotel from parking garage, not too bad. The Westin was very nice, lobby area was big and refreshing seating areas. We have stayed at many Marriott Westins. Our room was clean and we were informed no housekeeping for the duration of our stay. The hotel restaurant has limited seating and requires reservations. We ordered to go one evening. Our main disappointment was the television in room had limited channels and no access for in room movies, via internet using our own Netflix account or purchasing movies. Sweet girl at front desk explained it best, our Hotel is still living in 2005.... We like to return after a day of sight seeing and shopping to drinks and a movie in room. We purchased a fire-stick the next day from a Target. Overall the hotel is very nice, rooftop pool water was cold, we were hoping heated but I am assuming the warm Texas sun will heat it up quickly. We walked everywhere, Second street shopping area, Congress Street over the bridge to shops and restaurants. The bar scene on 6th street is quite the turnoff and not what I expected. We love downtown Nashville and Austin's "homeless" or perhaps "by choice homeless" seemed to have taken over that area. The sidewalks and storefronts, restaurant entrances and bar doorways are extremely dirty and people have set up camp right there. We normally visit NYC twice a year and have never experienced this much in one area.…
Dean from valet was great! He was very informative and helpful. The staff here is so friendly. They were able to accommodate all my needs no hesitation. The view from Azul is amazing and highly recommended.
Our family was in town for our son's wedding and we got caught in the storm of 2021. Like most of the guests our stay was extended due to the weather. We were there an extra 5 days. The staff could not have been any more on point during a disaster. They were friendly, concerned about all of us and continued the high standard you expect out of a Westin. The fact that they did not receive any deliveries for a week and continued to have food for the guests was truly fantastic. Shout out to Ben and his team on the front desk, The entire restaurant crew and fill-ins (Rochelle you were amazing) and to Chef for making sure I got the last plate of Brisket. We all understand the circumstances, but this really spoke to the leadership of the hotel, and HR dept for the quality of people they hired. You are now a part of our extended family and I hope to see you very soon under better circumstances.…
From Austin but stayed here for Valentine, really nice view and the room was really clean, The lady who check me in was really nice, Thank you for the top floor, allowing me check-in early. My girlfriend loved it.
Wonderful Staff. Staff were extremely flexible with changes I needed to make on my travel dates. Upgrade was greatly appreciated. Big thank you to Evelyn at the front desk - Always has a warm and welcoming smile.
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