Riel went above and beyond. Not only did he valet the car, efficiently and professionally, he also literally gave me a whole lot of information for places to see in the next neighborhood I was going to. Riel’s hospitality was the best in my stay at the Westin. I encourage management to promote him immediately.
I had a confirmed and credit card guaranteed reservation booked directly with Marriott booked more than 3 weeks in advance of arrival. Upon arrival I was informed that the hotel did not have a room for me for the first night of a 4-night reservation. They had made an attempt to email me about 30 mins before arrival but did not attempt to call, so I found out about this upon attempting to check in. It would be unfair to say that the Westin made no attempt to fix this situation. It would however be fair to say that their initial attempt was more focused on getting me out of sight and out of mind as quickly and cheaply as possible as opposed to expending whatever time and resources were necessary to more closely replicate what I was supposed to have received in lieu of their unforced screw up. The hotel's proposed solution was to move me to an Omni hotel well outside of Austin. A quick look at Kayak confirmed that there were at least 3 options of comparable rooms available for the one night within walking distance of the Westin. Upon presenting these to the manager I was eventually put up at one of such properties. I was also told that for my troubles I would receive the misplaced night + one other night for free. Upon check out, I was still charged for 3 nights and had to ask for the extra night to be removed from the bill. In speaking with locals, other guests and other hotel staff the common theme seems to be that this hotel is regularly overbooked. Thus if you place a credit card guaranteed reservation directly with marriott.com, you would be unwise to assume that this hotel will actually have a room for you. Furthermore in such situation while you can expect that they will eventually do the right thing to make it up to you, you will have to ask repeatedly and you will have to do the heavy lifting on that yourself. Don't expect management to go out out of their way to help. The Stella restaurant: Service is good, food is not bad but not great. Note: this is not something that is the hotel's fault but you should be aware that this area has a large population of people that ask for money on the street, some of whom can be fairly aggressive. During my stay you could not stand in front of the mainentrance for more than a couple of minutes without being asked for money,…
The valet service is wonderful. Very helpful and friendly every time we have stayed. Caleb, Murdock, Roshad and Rafael were extremely helpful. We enjoy sitting in the lobby after Astro games and visiting with people and the staff is great!
The service provided by the valet staff at the Westin Downtown Austin was wonderful!! Sloan, Hannia, and Nick were all extremely polite and prompt. I neglected to have cash on hand so I was not able to provide each of them with their well-deserved tip. I received nothing but positive attitudes from them and was told my apology was not necessary. Their efforts assured my decision to stay at the Westin was the right one.
We can to have dinner at Stella San Jac and Isaac B. vallet our car. He was the most professional and kind person and really made the experience awesome. He made the visitation easy as can be. His personality really shines the most and is what made him so awesome.