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The Westin Austin Downtown

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310 E 5th St, Austin, TX 78701-3614
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$329
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Free cancellation until 03/28/22
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$329
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Free cancellation until 03/29/22
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Austin Downtown
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#24 of 240 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
The Westin Austin Downtown is one of the premiere downtown Austin, Texas hotels, located within walking distance to four different entertainment districts, as well as the state capitol building and convention center. Stay in the heart of the Live Music Capital of the World, just footsteps to the latest foodie hot spots, historic sites, legendary live music venues, eclectic shops and year-round outdoor fun. Soak in the sun and the views 20 floors up at Azul, voted World’s Coolest Hotel Pool.
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Property amenities
Valet parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Wifi
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Restaurant
Breakfast available
Outdoor dining area
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Iron
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Centrally Located
Languages Spoken
English
Hotel links
Special Offer:Stay Longer & Save
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Traveler rating
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Popular mentions
Chacho Guevara wrote a review Nov 2021
Tucson, Arizona1 contribution
Riel went above and beyond. Not only did he valet the car, efficiently and professionally, he also literally gave me a whole lot of information for places to see in the next neighborhood I was going to. Riel’s hospitality was the best in my stay at the Westin. I encourage management to promote him immediately.
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Date of stay: November 2021Trip type: Traveled on business
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JPP037 wrote a review Nov 2021
2 contributions2 helpful votes
I had a confirmed and credit card guaranteed reservation booked directly with Marriott booked more than 3 weeks in advance of arrival. Upon arrival I was informed that the hotel did not have a room for me for the first night of a 4-night reservation. They had made an attempt to email me about 30 mins before arrival but did not attempt to call, so I found out about this upon attempting to check in. It would be unfair to say that the Westin made no attempt to fix this situation. It would however be fair to say that their initial attempt was more focused on getting me out of sight and out of mind as quickly and cheaply as possible as opposed to expending whatever time and resources were necessary to more closely replicate what I was supposed to have received in lieu of their unforced screw up. The hotel's proposed solution was to move me to an Omni hotel well outside of Austin. A quick look at Kayak confirmed that there were at least 3 options of comparable rooms available for the one night within walking distance of the Westin. Upon presenting these to the manager I was eventually put up at one of such properties. I was also told that for my troubles I would receive the misplaced night + one other night for free. Upon check out, I was still charged for 3 nights and had to ask for the extra night to be removed from the bill. In speaking with locals, other guests and other hotel staff the common theme seems to be that this hotel is regularly overbooked. Thus if you place a credit card guaranteed reservation directly with marriott.com, you would be unwise to assume that this hotel will actually have a room for you. Furthermore in such situation while you can expect that they will eventually do the right thing to make it up to you, you will have to ask repeatedly and you will have to do the heavy lifting on that yourself. Don't expect management to go out out of their way to help. The Stella restaurant: Service is good, food is not bad but not great. Note: this is not something that is the hotel's fault but you should be aware that this area has a large population of people that ask for money on the street, some of whom can be fairly aggressive. During my stay you could not stand in front of the mainentrance for more than a couple of minutes without being asked for money,
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Date of stay: November 2021
Rooms
Cleanliness
Service
Trip type: Traveled on business
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Response from Emily Perez, Guest Services / Front Office at The Westin Austin Downtown
Responded 1 week ago
Dear JPP037, Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the fellow leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
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Barbara B wrote a review Oct 2021
1 contribution
The valet service is wonderful. Very helpful and friendly every time we have stayed. Caleb, Murdock, Roshad and Rafael were extremely helpful. We enjoy sitting in the lobby after Astro games and visiting with people and the staff is great!
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Date of stay: October 2021
Value
Location
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Response from Emily Perez, Guest Services / Front Office at The Westin Austin Downtown
Responded 4 weeks ago
Thank you P9422AEbarbarab, for the kind words! We're happy to hear our Valet team took such great care of you!
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cletust wrote a review Oct 2021
Texas4 contributions3 helpful votes
The service provided by the valet staff at the Westin Downtown Austin was wonderful!! Sloan, Hannia, and Nick were all extremely polite and prompt. I neglected to have cash on hand so I was not able to provide each of them with their well-deserved tip. I received nothing but positive attitudes from them and was told my apology was not necessary. Their efforts assured my decision to stay at the Westin was the right one.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Emily Perez, Guest Services / Front Office at The Westin Austin Downtown
Responded Oct 12, 2021
Thank you Cletust, for your review and we're happy to hear our valet team took such great care of you! Come back and see us again when you're in town!
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Madi F wrote a review Sep 2021
1 contribution
We can to have dinner at Stella San Jac and Isaac B. vallet our car. He was the most professional and kind person and really made the experience awesome. He made the visitation easy as can be. His personality really shines the most and is what made him so awesome.
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Date of stay: September 2021Trip type: Traveled as a couple
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Response from Emily Perez, Guest Services / Front Office at The Westin Austin Downtown
Responded Oct 2, 2021
Thank you 393madif, for your review and were happy you enjoyed your stay!
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PRICE RANGE
$245 - $537 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
366
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Frequently Asked Questions about The Westin Austin Downtown
Which popular attractions are close to The Westin Austin Downtown?
Nearby attractions include The Escape Game Austin (0.2 miles), Esther's Follies (0.2 miles), and Bad Wolf Ghost Tours (0.1 miles).
What are some of the property amenities at The Westin Austin Downtown?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Austin Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Austin Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Westin Austin Downtown?
Yes, a parking garage and valet parking are available to guests.
What are some restaurants close to The Westin Austin Downtown?
Conveniently located restaurants include Eddie V's Prime Seafood, Truluck's Ocean's Finest Seafood & Crab, and Lonesome Dove Western Bistro.
Are there opportunities to exercise at The Westin Austin Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Austin Downtown located near the city center?
Yes, it is 0.1 miles away from the center of Austin.
Are any cleaning services offered at The Westin Austin Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Austin Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Austin Downtown offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.