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110 E 2nd St, Austin, TX 78701-4649
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (424)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Austin
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#10 of 236 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Voted #1 hotel in Texas in 2019 by Condé Nast Traveler readers, JW Marriott Austin is a premier luxury hotel in downtown Austin. Situated on Congress Avenue between 2nd and 3rd Streets, the location provides guests with easy access to Austin's top destinations including the Austin Convention Center, the State Capitol, and the best dining and entertainment destinations on 6th Street. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by three restaurants, an inviting bar, and a Starbucks coffee shop. The spacious guest rooms feature modern amenities including high-speed WiFi, Marriott's signature Revive bedding, and flat-screen TVs with plug-in panels. Guests can soak in the sun as they relax at Edge rooftop pool bar and deck. With over 120,000 square feet of flexible event space, this hotel can accommodate business meetings, corporate conferences, and wedding receptions.
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Room & Suite (424)424
Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Business Center with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Steam room
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Languages Spoken
English, Spanish
Hotel links
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Popular mentions
BryanS2011 wrote a review Today
Los Angeles, California10 contributions3 helpful votes
Twenty year supporter of Marriott hotels here and this past Monday I was excited for my first post-pandemic hotel stay at the JW Marriott. Wow, was I wrong! Got into Austin later than expected, checking in around 8pm. Ended up working late into the night / early morning. Got a horrible night’s sleep, having been booked in a “connecting room” with a neighbor who woke me up from his party screaming at 6am. As I didn’t want to be disturbed in the morning, I had put my “do not disturb” hanger on the door the night before. Unfortunately at 10am housekeeping started banging on the door. I told them I was still sleeping and they went away. Twenty minutes later they came back knocking again. At this point I was so frustrated, I called the front desk asking for the General Manager. I left a lengthy voicemail on his phone explaining the situation and to this day have heard nothing. Generally I prefer Marriott hotels for their sensibility and respect for my business over the years. However, having worked in Austin many times, this hotel will no longer be on my or my company’s list. Going forward we will be staying with the Fairmont or Driskill.
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Date of stay: June 2021Trip type: Traveled on business
Room Tip: Stay at any other hotel in Austin and you’re likely to have a better experience.
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Erin G wrote a review Jun 3
Austin, Texas17 contributions3 helpful votes
In a nutshell, the room was beautiful and the pool is great, but the service is severely lacking and borders on outright rudeness. I am an Ambassador Elite member and booked a birthday trip via my Ambassador for a couple of nights. I paid via cash vs points and reserved a room on a high floor. I was informed at check in that I had been "upgraded" - to a room on a high floor. I pointed out that this was not an upgrade, as it was the same room I had reserved. As an Elite member, I am entitled to a complimentary suite upgrade if they are available. I was told that they did in fact have suites available for my stay and I requested to be upgraded. Not 5 minutes after arriving to my room, I got a call from the front desk, telling me that they would be charging me an additional $250/night for my suite upgrade. I informed them that as an Elite member, this is a benefit to which I am entitled and if they insisted on charging me for this, I would check out and leave immediately. I contacted my Ambassador and they were able to contact the hotel and sort everything out for me. That treatment from the hotel staff left a bad taste in my mouth. To obtain this status, you have to stay 100 nights AND spend over $20k in their hotels. This treatment is unacceptable. Before staying at this hotel, you should be aware that while the rates remain the same and the hotel continues to operate at capacity, the amenities are greatly reduced. There is no executive lounge, one restaurant is closed, the menus and hours at other on-site restaurants are reduced, there is no 24 hour In-room Dining and housekeeping is minimal. I contacted the front desk the second day of our stay to request that housekeeping refresh our room while we were away and was told that if I wanted housekeeping to service my room, it should have been requested at least 24 hours in advance. Nowhere on their app does it say anything about that. We also made 3 different calls to request ice so we could chill a bottle of champagne to enjoy before dinner and the ice was never delivered. I paid to reserve a pool cabana for one afternoon. The cabana and pool were absolutely beautiful, but we went an hour and a half without being able to locate our server to order food or drinks. The JW Marriott styles itself as a luxury, high-end brand. The service at this point is anything but that. I realize that we are in unusual times but if you cannot meet beyond the most basic needs of your guests, don't operate at capacity and don't pretend to be an elite property. I booked this trip hoping for a couple of days of luxury and pampering for my birthday. If I wanted Courtyard service, I could have saved myself a lot of money and booked there instead. I am very disappointed.
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Date of stay: June 2021
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2 Helpful votes
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Wondertwin2 wrote a review May 2021
Clermont, Florida5 contributions4 helpful votes
Beautiful property. I visited early May and was blown away by how welcoming the staff was upon arrival. Tenzin (spelling?) had my keys ready in no time and my door was even opened by the valet (Getty) when my uber arrived! The room was clean and had a great view of the city. The bar and restaurant were great but make sure you get there early as it fills up fast (as most great dining spots do). I highly suggest this as your destination when in Austin as its walking distance to everything!
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Date of stay: May 2021Trip type: Traveled solo
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Greeneyed wrote a review May 2021
Chicago17 contributions66 helpful votes
Very rude staff. Dirty and boring. UGH!! Could not believe there was a luggage cart with dirty sheets and towels left in the elevator for HOURS!!! Disgusting. Needless to say, we won't be returning. You get an F!!
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Date of stay: December 2020
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BruceSXM wrote a review Apr 2021
NY190 contributions130 helpful votes
Unless you are in college, or have a burning desire to relive your college fraternity/sorority days, avoid this hotel at all costs on a weekend. My wife and I arrived on a Thursday afternoon and left Monday morning. Our first impression was that this was a typical JW property, meaning it was high end and deserving of Marriott's designation as one of their premium brands. Unfortunately, from Friday afternoon until Sunday evening it was like living in a college dormitory. Among the many inconveniences we encountered was the fact that using the hotel pool was next to impossible. The pool itself, as well as the area around it, are woefully undersized for a property that serves this many guests. At one point Saturday afternoon, there was a lengthy line just to get to the pool area. The hotel staff seemed overwhelmed and actually called for hotel security to come keep order. Once in the pool area, using the pool was out of the question as it was filled with dozens of people just standing in the water and socializing. Anyone actually being able to swim was simply not possible. I have been a Marriott fan and frequent guest for many years and have spent hundreds of nights in Marriott properties around the world. This was, possibly, my worst experience at one ever. If I am ever in Austin again on a weekend, I will be sure to stay somewhere else.
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Date of stay: April 2021
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Response from David C, Guest Services / Front Office at JW Marriott Austin
Responded Apr 30, 2021
BruceXSM, Thank you for choosing to stay at the JW Marriott Austin and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team. I apologize the pool experience was a negative one for you while you were staying with us. Our security team is always on stand by to necessarily assist with any issues, big or small, to ensure they are handled efficiently and appropriately. As our hospitality industry continues to grow so will our staff and hopefully the people who are looking for jobs increasing so we can keep the high level of service you come to expect at the JW Marriott.
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PRICE RANGE
$266 - $587 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
1012
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Frequently Asked Questions about JW Marriott Austin
Which popular attractions are close to JW Marriott Austin?
Nearby attractions include The Moody Theater (0.2 miles), Bad Wolf Ghost Tours (0.3 miles), and Austin City Limits Live (0.2 miles).
What are some of the property amenities at JW Marriott Austin?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at JW Marriott Austin?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Austin?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to JW Marriott Austin?
Conveniently located restaurants include Eddie V's Prime Seafood, Truluck's Ocean's Finest Seafood & Crab, and Red Ash.
Are there opportunities to exercise at JW Marriott Austin?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is JW Marriott Austin located near the city center?
Yes, it is 0.2 miles away from the center of Austin.
Are any cleaning services offered at JW Marriott Austin?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Austin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Austin?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to JW Marriott Austin?
Many travelers enjoy visiting Texas State Capitol (0.7 miles), The Driskill (0.3 miles), and O. Henry Home & Museum (0.3 miles).