A huge THANK YOU to Trent Weems in Valet Parking. Trent informed us that our rental had a flat tire. He took care of reserving and paying for an Uber along with returning the car to the airport after changing the tire. We made our check in at the airport in plenty of time. Trent - you were amazing and certainly “Wowed “ us with your service in going above and beyond anything we have ever experienced The Byers, Attendee of Future Branch Conference
We live not far from Austin, and decided to have a staycation before our kids go back to school, so stayed at the JW first week of August 2022 and had a great experience. We booked adjoining rooms with our pre teen/teen daughters, and ended up with a corner room/suite plus the room across the hall, which is in a somewhat private area at the end of the hallway, and it was PERFECT. Rooms: The views from the hotel rooms are spectacular. Our daughters had pool/city view, and we had Lake Austin/city view. You really can't beat it! And so many great restaurants and shops and attractions that are walkable. The rooms are beautiful and comfortable, plenty of bathroom storage space and closet space (I am an unpacker so this is important to me). Good lighting in the bathroom thanks to extra mirror fixtures so the teenage daughters don't gripe about how bad they look (also important to me LOL), beds are comfy, good pillows. Our suite had a couch and chair which was nice for movie watching with the girls. Both rooms had a one cup coffee maker with plenty of coffee/fixings, and our suite had a small refrigerator. Pool: Rooftop of 5th floor, plenty of chairs, cool interior cabanas by reservation, bar (get the pina colada!!!!), amazing views. Great place to swim laps or hang out. Room Service: We only ordered once for emergency desserts, it was quick and yummy. We got one of each of the ice cream flavors (all really good and well packaged for delivery), and they ordered something else, maybe a brownie, they said was very good. House Keeping: Very good. Dean's Italian Steakhouse: Had dinner there our last night, and it was a great experience. Our waiter helped us customize as necessary, my husband had a bone in something or other (says the vegetarian) and said it was delicious, daughter had a truffle pasta that was really good and I envied (but she shared), other daughter had a customized spaghetti and meat sauce (thank you to our server and chef for flexibility) and I ordered sides had the twice baked potato...YUM!...with the mushrooms...YUM! Also we had the buffalo tomato caprese type salad, a wedge salad, and the Italian salad minus the meats and they were REALLY good, all 3 of them, highly recommend. We will go back to this restaurant even if not staying there. In general at the hotel, the service was extremely friendly, everyone smiles at you, speaks to you. Things are quick (front desk, bellman, valet) and overall just a really good experience. I highly recommend.…
Great hotel. Located in the middle of everything. Hotel is nice and clean. Roof bar pool was fund. Make sure the rental scooters are utilized when stayed in Austin, They were a great way of getting around.
I was expecting much higher in quality and amenities from a luxury brand as JW Marriott but this hotel could hardly be a Marriott even. The room is spacious but no mini bar or even slippers!! Service is very limited. They keep charging your credit card with wrong amounts and when you question them, they reply easily that they will refund it back but this will take 7-10 days to be reflected on your account!!! There is no value for the high rate I paid. Around $300 + tax. You would rather book Four Seasons with this rate or bit higher but get a true value for what you paid for.
From check in all dealings with staff was excellent. Zero complaints. The room perfectly organized and spotlessly clean. Bar service was friendly and excellent cocktails. Food and service was excellent.
The room and service was first class. We were celebrating my wife’s birthday and the young lady who checked us in, Carolina, went above and beyond to make our visit special. Next time we are in Austin we will definitely be staying at the Marriott
Spent 4 days at the Austin JW Marriott and enjoyed it. The staff was welcoming and handled all my questions with ease. The room had good appointments. There were enough onsite restaurants. I was recognized for my status and that’s important to me. My only recommendation is they improve the offerings in the executive lounge. Maybe some variety in the desserts. Overall a great day. Oh, and I forgot one last thing - the pool is heated. Perfect.
Carolina was extremely helpful and a pleasure to deal with at the front desk. The room was clean and well maintained, and had a great view of Austin. I Will be returning here again, sooner than later!
The staff is fenomenal ans went above and beyond. We were there for an anniversary trip and the front desk agent Ruth was able to give us an upgrade and even sent a gift to the room. The amenities were excellent, including pools, concierge lounge and gym. Will def come back here for another trip
Stayed for a night and Harman, the gentleman who checked me in, was great from start to end. Greeted me at the line and immediately assisted me with a great smile and very friendly manner! I asked if I could get a high floor and he did manage to accommodate that. I even ended up with a room with a view! Amazing! Thank you so much, Harman. You were wonderful!