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110 E 2nd St, Austin, TX 78701-4649
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Traveler (1069)
Room & Suite (410)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Austin
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 226 hotels in Austin
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Voted #1 hotel in Texas in 2019 by Condé Nast Traveler readers, JW Marriott Austin is a premier luxury hotel in downtown Austin. Situated on Congress Avenue between 2nd and 3rd Streets, the location provides guests with easy access to Austin's top destinations including the Austin Convention Center, the State Capitol, and the best dining and entertainment destinations on 6th Street. Guests will be greeted with a warm welcome to a stylish lobby that is highlighted by three restaurants, an inviting bar, and a Starbucks coffee shop. The spacious guest rooms feature modern amenities including high-speed WiFi, Marriott's signature Revive bedding, and flat-screen TVs with plug-in panels. Guests can soak in the sun as they relax at Edge rooftop pool bar and deck. With over 120,000 square feet of flexible event space, this hotel can accommodate business meetings, corporate conferences, and wedding receptions.
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Room & Suite (410)410
Full view
Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Business Center with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Pool / beach towels
Rooftop pool
Outdoor pool
Heated pool
Fitness / spa locker rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Vending machine
Poolside bar
Conference facilities
Banquet room
Meeting rooms
Massage
Salon
Steam room
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Great View
Hotel links
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4,313Reviews42Q+A100Room tips
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Sam M wrote a review Nov 13
Dallas, Texas, United States63 contributions19 helpful votes
I have been traveling to Austin on the weekends for 20 years now and this is easily the best overall value while still being luxury hotel down here. The pool combines a family friendly atmosphere while still appealing to singles and groups that want to have some drinks with a view and great sun all day. Nothing about this hotel is overpriced even for being right downtown on Congress an 2nd. The hotel bar and restaurants are top notch - my favorite is the cornbread at the Star and dip trio at the pool with the hot dog (only $8) There are 24 executive suites here and I highly recommend booking one (or upgrading if you are Bonvoy elite which they do a tremendous job recognizing. The gym is clean and spacious with great variety and views. I feel very safe here with Covid protocols and can't wait to stay again!
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Date of stay: October 2020
Rooms
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Room Tip: ask for a lake view its so beautiful
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Traveling Nomad wrote a review Nov 9
3 contributions1 helpful vote
My trip to Austin didn’t initially have the JW Marriott in my plans. It was rated a Category 6, as was the Element, about 6 blocks away. After some issues at the Element, we switched hotels. And I couldn’t have been happier. The staff was super friendly. We were greeted kindly as we were checking in and waited in line. We checked in early and the lady at the desk asked us to come back after 3 to check on an upgrade to our room. We did so and ended up with a very nice corner room with great views in two directions. The room accommodations were great. There are also two very nice bars in the hotel. One is the Corner bar/restaurant on the first floor. The Edge bar on the 5th level had live music on Saturday night. We did not have a reservation but the hostess kindly found a table for us to sit and enjoy the music and a couple drinks. I highly recommend this hotel. I do have titanium elite status just for reference in regards to the room upgrade option. We were also given a coupon for a free appetizer at the corner bar and a coupons or Starbucks as well. Thank you for the great visit.
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Date of stay: November 2020Trip type: Traveled as a couple
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katie l wrote a review Oct 2020
Tampa, Florida136 contributions86 helpful votes
So we were very excited to stay at this hotel but once we got there our excitement went out the window. For 1 the lobby always has a horrible smell and isnt welcoming, maybe to try to get peoples masks on, IDK? The Lobby is quite beautiful and the fireplace is definitely cozy but we were not able to get a spot near it the entire stay since it was always packed. The rooms are basic, nothing fancy nothing really to note about it, beds were hard, pillows were too soft, and the blankets kept coming untucked so feet were cold. Also the rooftop bar would not let us in because you need reservations despite there being plenty of seating, maybe they should put that on the signage in the elevators. So i gave it a 3 because the lobby smelled, rooms are basic, and staff are robots. I would highly suggest the Kimpton or Fairmont, enjoyed our stays much better at both of these properties.
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Date of stay: October 2020
Location
Service
Sleep Quality
Room Tip: Higher rooms have better views, ask to be on the river side.
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2 Helpful votes
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Sherry A wrote a review Sep 2020
Bradenton, Florida148 contributions5 helpful votes
In town for a few days - stopped here because the restaurant has a great outside patio area. Had to pester the hostess to seat us when there were at least 4 or 5 tables outside with no one sitting at them but needed bussing. She finally went out and cleaned the tables. That is why only 4 stars. Our waitress Tamara was excellent. She was very attentive and friendly. We just had the Burnt Ends and some drinks. The Burnt ends were outstanding.
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Date of stay: September 2020Trip type: Traveled as a couple
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Erin B wrote a review Sep 2020
Austin, Texas137 contributions8 helpful votes
+1
Pros: Shower pressure and shower size Fast elevators On-site parking Very quiet hotel Cons- A very lukewarm welcome upon checking-in Requested a mini fridge on THREE separate occasions. Twice before checking in. Once when we checked in. We were assured that the room would have one each time. Never got one. Which brings me to my next con... We spent over $200 on our dinner that night and when we returned to the hotel, we still did not have a mini fridge. So we had to ask concierge to store our leftovers. When we were leaving there was a major miscommunication about the complimentary self-parking for Texans which caused us to forget to ask for our leftovers from the concierge. If we had had a mini fridge in our room that wouldn’t have happened!! Checking-out process was a nightmare. Dealt with an unfriendly manager. Basically calling us liars about the Texas state resident booking. I know for a FACT that I booked the room at that rate and to get the free self-parking. If I didn’t, I would have sprung for the extra $5 for valet. Eventually the manager took the $49 parking charge off. You need to work on making your policies MUCH clearer on your website and when training your staff. Because we were again, ASSURED that we wouldn’t have to pay for self-parking. I asked for a lake view. We were given a construction filled view with apartments in front of us instead. We were staying at this massively overpriced hotel to celebrate our 11 year wedding anniversary and my husband’s birthday. No one could care less about either thing. There was no note, no complimentary wine/champagne, candies, NOTHING in our room. Again, we never even heard the words “Happy Birthday/Happy Anniversary.” YET, I have seen reviews about this hotel doing those things for their other guests. Your lack of consistency with your guests is pretty disappointing to say the least. We stayed at the Fairmont Inn for my birthday in March and we were treated like royalty. They went above and beyond. Not at the JW Marriott. The bed was incredibly uncomfortable. Too hard. The comforter is VERY hot. The sheets and comforter are made from scratchy material. The tv kept flickering in and out. Made watching it very annoying. Limited room service menu. Basically two options for breakfast. We ended up getting breakfast from a restaurant nearby. Too bad because the JW Marriott could have made an extra $60 from us had we been able to order breakfast from them. No hot tub at this hotel. No robes and slippers. Summary: As you can tell we are sadly disappointed in our stay at this hotel. Considering the two special occasions we were celebrating, the $300 price tag, and the atrocious year 2020 has been, we expected more from this little staycation. I can’t say we would ever return. In fact, we already booked a room for NYE at The Hyatt Regency.
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Date of stay: September 2020Trip type: Traveled as a couple
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PRICE RANGE
$266 - $587 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasAustin
NUMBER OF ROOMS
1012
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Frequently Asked Questions about JW Marriott Austin
Which popular attractions are close to JW Marriott Austin?
Nearby attractions include The Moody Theater (0.2 miles), Bad Wolf Ghost Tours (0.3 miles), and Austin City Limits Live (0.2 miles).
What are some of the property amenities at JW Marriott Austin?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at JW Marriott Austin?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Austin?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to JW Marriott Austin?
Conveniently located restaurants include Eddie V's Prime Seafood, Truluck's Ocean's Finest Seafood & Crab, and Red Ash.
Are there opportunities to exercise at JW Marriott Austin?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Is JW Marriott Austin located near the city center?
Yes, it is 0.2 miles away from the center of Austin.
Are any cleaning services offered at JW Marriott Austin?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Austin offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Austin?
Many travelers enjoy visiting Texas State Capitol (0.7 miles), The Driskill (0.3 miles), and O. Henry Home & Museum (0.3 miles).
Does JW Marriott Austin have any great views?
Yes, guests often enjoy the river view available here.