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Residence Inn Austin Downtown/Convention Center

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#38 of 197 Hotels in Austin
Certificate of Excellence
GreenLeadersSilver level
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Residence Inn Austin Downtown\/Convention Center
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393 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Boston, Massachusetts
Level Contributor
172 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed 1 week ago

The Residence Inn Austin downtown is in the perfect location, just a short walk to great restaurants and nightlife but in a fairly quiet area. Our room was clean and comfortable, although the refrigerator in the room was very noisy at times, which we reported to the front desk. Morning breakfast was lovely. We arrived very late and were able... More 

Helpful?
Thank mamacooking
1 review
4 of 5 stars Reviewed 2 weeks ago

If you are a fan of Marriott Residence Inn, the Downtown Austin location will not disappoint. The front desk staff is awesome! I would have given this place a perfect rating if not for the fact that we kept running out of toiletries like shampoo and toilet paper. We like to sleep in, so we would put out the "do... More 

Helpful?
Thank Ramon E
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Hello Ramon E. Thank you for your compliments and also for your feedback in areas where we can improve. Also, I am sorry if we misinformed you but you most certainly can self park in our garage. Thanks for your patronage and we will hope to see you again in the future! More 

Mesquite, Texas, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We came to town for the XGames and this hotel was perfect! Perfect location. Super close to 6th street and the nightlife scene, but also quiet at night. The morning breakfast was great. Very fresh, big variety. The waitresses that get your drinks do expect a tip though.

Helpful?
Thank Lauren W
Camarillo, California
Level Contributor
110 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Conveniently located near bus and train stops, fun eateries, the Austin Visitors Center and cool nightlife on 6th street. We did not have a car so we walked a lot or took public transportation. First trip to Austin and we loved it. Hotel room was nice, the breakfast was unbeatable, dinner at Champions on-site restaurant really nice. The indoor pool... More 

Helpful?
Thank newdiet
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Hello newdiet. Thank you for taking the time to provide feedback on your recent stay. I will be sure to share your compliments with the team! Take care, More 

Colleyville
Level Contributor
130 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was wonderful, people very nice and food/bar at champions is awesome. I enjoyed the larger quiet rooms with all the nice amenities. The only negative I found and this surprised me. I asked 3 times to have a light bulb replaced and it never happened. So I will say their maintenance department stinks and most likely just lazy.... More 

Helpful?
Thank RobertSummers
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Hello RobertSummers. Thank you for your great feedback on the hotel and for letting me know that we had a communication issue with regards to your burned out light. I am sorry to hear that we did not remedy in a timely manner. Take care, More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Upon arrival, the front desk staff are very kind and helpful with suggestions on where to eat and visit in the city. However, first day, trying to take a shower was not pleasant. There was 0 hot water, so I remained sticky from the humidity and feeling dirty. The lady at the front desk did apologize and sent engineering up... More 

Helpful?
Thank Rachel T
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Good day Rachel T. I apologize for the hot water issues you encountered. We had equipment that malfunctioned and has since been repaired. Thank you for your compliments of the staff and for your patronage and we will hope you will give us another try in the future. Take care, More 

Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed August 14, 2016

We've been Marriott Platinum for a LONG time. We live in the Austin area, and like to stay overnight downtown when we're attending a concert or other event. THE PROPERTY it sort of a "combo" property, with both a Courtyard and Residence Inn joined at the center. "Champions" sports bar is also at this location. This is a great location... More 

Helpful?
Thank David T
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Good day David T. I am disappointed to hear of our numerous failures. Thanks for pointing out the issues in that room. I went and assessed the room and have ordered repairs to the room. As for parking, our valet company had a very challenging weekend, no doubt and I am sorry that they did not take better care of... More 

Boston, Massachusetts
Level Contributor
72 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed August 9, 2016

Was very impressed with the service at this hotel. Any problem we had was resolved quickly and beyond the call of duty. The room was very nice. Had a corner room with lots of windows, I would definitely recommend. Breakfast was very good and again - excellent service. Cookies in lobby were a definite plus!

Helpful?
Thank BalletMamaSeattle
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Hello BalletMamaSeattle. Thank you for your patronage and for taking the time to provide feedback. I will be sure to pass on your compliments to the staff who certainly enjoy hearing about making our guests happy. Take care, More 

Houston, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 7, 2016 via mobile

Just left Austin ! Perfect location and very easy to walk everywhere. It's ok fourth street so 6th street is just right behind it. They offer a breakfast buffet for the residence inn guests. The check out was ok . My only problem was the room was dirty . The restroom was left like someone stayed in there with no... More 

Helpful?
Thank Melody Q
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

HI Melody Q. I hope all is well today. I am sorry to hear of our shortcomings with your room and with regards to retrieving your vehicle in the morning. We should have caught the poor mattress and bathroom cleanliness prior to your check-in and as for our valet company, they were unfortunately overwhelmed when the hotel experienced a high... More 

Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 23, 2016 via mobile

As we have only checked in a few hours ago can only address first impressions. Allison did an amazing job checking us in and making us feel welcomed to Austin. But our room was ready for us and that's what it's about after a 4 hours drive! Nice being down town with so many restaurants to choose from. The staff... More 

Helpful?
Thank Pitts D
AustinGeneralManager, General Manager at Residence Inn Austin Downtown/Convention Center, responded to this review

Hello Pitts D. Thank you for providing feedback on your stay! Allison is great and I will be sure to share your feedback with her and the rest of our staff. Take care! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly-remodeled Residence Inn Austin Downtown/Convention center is in the heart of downtown adjacent to the Convention center and within walking distance of the famed 6th Street and Warehouse Entertainment District. Guests love this ideal location with easy access to all of Austin’s favorite destinations including the State Capitol and the University of Texas. The remodeled lobby features trendy designs and comfortable seating areas in the Gatehouse that are perfect to catch up with family and friends. Guests also love the onsite dining options including Champions Sports Bar & Restaurants serving over 25 draft beers as you watch the big game on their 24 HD TVs, and also the Starbucks Café which offers delicious sandwiches, pastries, and their signature coffee. The renovated, apartment-stryle Guest rooms are 50% larger than a standard hotel guest room and offer luxury Queen beds, flat-screen TVs, separate living and dining areas, and full kitchens with refrigerators, stovetops, and microwaves. Guests enjoy free WiFi, an indoor pool, and rooftop terrace offering stunning downtown Austin views. ... more   less 

Additional Information about Residence Inn Austin Downtown/Convention Center

Address: 300 E 4th St, Austin, TX 78701-3612
Location: United States > Texas > Austin
Price Range: $149 - $489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn Austin Downtown/Convention Center 3.5*
Number of rooms: 179
Reservation Options:
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Also Known As:
Residence Inn Austin Downtown / Hotel Austin
Austin Residence Inn
Hotel Style:
#8 Green Hotel in Austin
#23 Business Hotel in Austin
#24 Romantic Hotel in Austin
#33 Family Hotel in Austin
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