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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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689 Reviews from our TripAdvisor Community

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Showing 669: English reviews
Attleboro, Massachusetts
Level Contributor
210 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
4 of 5 stars Reviewed June 2, 2014

We stayed here for 3 nights and could not get over how this hotel goes out of its way to please the customer. First they provide shuttle service two and from the hotel. Which will save you on a cab fare. Also you can use the shuttle within a two mile radius of the hotel for free. Just ask ahead... More 

Helpful?
Thank bkpoud2
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your gracious comments about our hotel and recognizing our staff. They make us shine every day and we appreciate you taking the time to let us know. Staff development and retention is key to making every guest feel at home on the road and we work hard to give our guest the finest hospitality Austin has... More 

Monterey
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2014

Overall, I have to rate this hotel as average. The rooms are actually good, but I felt the entry and hallways were a little "dumpy." Nice room. Nice bed. Good service at desk. 1.5 mile walk along lake to downtown or South Congress Avenue. If you want to be more centrally located so you don't have to walk as far,... More 

Helpful?
1 Thank Kim M
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your kind comments about our property. We are indeed in about a 15 minute walk along the lake from downtown or you can walk up Rainey Street and take in Austin’s newest entertainment district. We also offer complimentary shuttle service into the downtown area. We hope you will return the next time your travel plans include Austin. More 

Buffalo, New York
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 27, 2014

This was my first time to Texas and my stay at the Holiday Inn was very enjoyable. We stayed for two nights and got to take advantage of a lot of the amenities. The outdoor pool, which overlooks the lake, is really nice. Somebody broke a glass next to the pool as soon as we got there, so we just... More 

Helpful?
Thank Cory P
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to make comments about your recent stay. It sounds like provided you with all the thing we strive for. Our location does indeed have many great views and the kayak concession on the property also rents sailboats, bikes and paddle boats. It’s a wonderful way to enjoy the lake. Please come back and see us... More 

Dallas, Texas
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 22, 2014

Stayed on night for a business trip. Room was on the small side, was a double bed although I had requested a king. Arrived late (11pm) and the hotel was practically sold out, was the reason. Oh well, at least they still had a room for me. Had a few drinks at the bar, and the fajita tacos. No complaints.... More 

Helpful?
2 Thank Jason M
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for the positive review. It seems like we achieved our goal of clean comfortable accommodations with good food and hospitality to boot. We’re glad you enjoyed your stay and look forward to hosting you again soon. More 

Kansas City, Missouri
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
1 of 5 stars Reviewed May 19, 2014 via mobile

This hotel is terrible! We are currently staying here for 2 nights and counting the days until we can leave. As a Holiday Inn we expected the usual, but this hotel falls FAR short. There are two tours, make sure you don't get stuck in the old one. It is old, everything is damp-the hotel guide was soaking wet. The... More 

Helpful?
1 Thank Melissa F
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret that your stay was not up to our standards, particularly housekeeping issues. I hope you were able to relay this to our staff so we could remedy these issues. Each room is inspected daily after Housekeepers finish their work. I will share this with our Executive Housekeeper and inspectors to assure they are aware of your comments.... More 

Maine, US
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed April 30, 2014

I normally would have given this hotel 4 stars, but the unbelievable kindness and hospitality of staff make me love this place and want to come back. From check in- to the bar- to offering a shuttle to downtown-all staff were helpful and courteous! Gave good recommendations too! The hotel is slightly dated, but very clean. The location is fantastic-... More 

Helpful?
Thank katie1128
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for your positive comments about your stay. It sound like we achieved our goal of providing exemplary service and hospitality. We’ve got a great crew and do our best to retain these ambassadors of Holiday Inn and Austin. Please come back soon. More 

Broomfield
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 29, 2014

Seldom am I inspired to write a review but after a great stay at this property I simply have to. I regret that I cannot remember the name of the young lady that checked me in. She was genuinely friendly and welcoming. She gave me some great pointers on where to go to dinner within walking distance of the hotel.... More 

Helpful?
Thank Theresortguy
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you, Thank you for taking the time and effort to compliment our hotel and staff. Your experience is what we seek for all our guests and were glad you enjoyed your stay. Please think of us the next time your travel plans bring you to Austin More 

Punta Cana
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed April 29, 2014

Customer service at the front desk was very nice and personable (Garrett). I was placed in a room on the 12th floor facing I-35. Tried falling asleep around 11pm and lie in bed awake until 3am. The noise and vibration from the traffic was just simply unbearable. I put in earplugs and turned on the AC to mask the noise... More 

Helpful?
Thank Alana D
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We regret that you did not get a good nights sleep. That's truly our goal for every guest. We do always try to accommodate our guests needs but it we have indeed had many sold out night recently. Thanks for you’re compliments to our staff. They are truly the backbone of our operation. Should you decide to return please contact... More 

Mexico City, Mexico
1 review
4 of 5 stars Reviewed April 28, 2014

The staff at the desk is super nice, look for Garrett, a friendly and helpful young man, Samir is very helpful too. Good service in general, free WI-FI & bussiness center. Rooms are small but decent and clean.

Helpful?
Thank Paty F
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for your kind words about our staff. We strive to hire and retain the best associates in Austin. We do indeed have complimentary WiFi. We also feature complimentary parking and airport transfers. These free services make us an exceptional value in the downtown area. Please come back and see us again soon. More 

Seattle, Washington
1 review
3 of 5 stars Reviewed April 28, 2014

Location, Location, Location is what made us book this hotel for a business trip to Austin. On the positive: staff extremely pleasant and helpful, the hotel/room was clean and centrally located in Austin. Negative: This hotel is in a bad need of a remodel! Just about every facet of the hotel is outdated even the TV/entertainment. I’m not sure how... More 

Helpful?
Thank DeathNGraviy
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We appreciate your kind comments about our staff. We may not be the newest hotel in Austin but we can certainly be the most hospitable. You may be interested to learn that we will indeed be renovating in the coming months. We regret the poor reception on your TV. These units are less that two years old and we utilize... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Location: United States > Texas > Austin
Price Range: $122 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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