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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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692 Reviews from our TripAdvisor Community

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Showing 672: English reviews
Texas
Level Contributor
111 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Wanted a hotel close to downtown that did not charge for parking (Don't get any ideas Holiday Inn) and this was the place. Easy to hop on the trail by the lake (easier than walking the streets) to get to downtown. Hotel is under renovation, but it is clearly marked on the website and what they are working on. It... More 

Helpful?
Thank TexTraveler778
Emirate of Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I was visiting Austin for business last week & stayed in this property for 4 nights. Keeping the ongoing renovation or the issues attached to it in consideration, ill ignore the shortcomings. The location of this hotel is very good, you can reach downtown withing no time by walk.however i must point out that you should avoid eating at the... More 

Helpful?
Thank kasifdubai
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a moment to leave your comments. Our renovation is coming along nicely with rooms complete and the front desk in it's permanent location. We're working on getting our new bar and restaurant into it's permanent location as well. Yes our breakfast buffet is consistent and include many to the same items expected by our guests. However, we... More 

Corpus Christi, Texas
Level Contributor
135 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We wanted to stay close to the Moody Theatre for a concert. We arranged to have the hotel van drop us off. The service stops at 10:30pm, just the time the concert was over but this was no problem. We got a pedicab ride back to the hotel. We stayed on the top floor with an awesome view of the... More 

Helpful?
Thank Sherry B
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks a bunch for the 5 Star review and we're glad you enjoyed your stay. The walk in showers were installed in all of our south tower rooms and our guests seem to feel the same way as you. Currently we're working on some back of the house improvement so we can get the new restaurant, the Boathouse, us and... More 

Lisbon, Portugal
Level Contributor
139 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The hotel is well located, and you easily can reach Austin downtown. But with the renovations going own it is not a very sympathetic place to go. Perhaps it is better after they finish the work. In our room in the bathroom there was water falling from the ceiling

Helpful?
Thank TudelaMartins
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a moment to relay your comments. Our renovation is winding down soon, our guest rooms are done and we've opened up most of our new lobby. Our new restaurant The Boathouse will open in a couple of weeks. We hope you will come back soon and see the results of our efforts. More 

Singapore, Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

We arrived the hotel, self parked and was greeted by lots of renovation the moment elevator doors opened. We had to skirt around the lobby via staff walkway etc to get to a makeshift room for check in. Reception staff was friendly and helpful, room renovations were recently completed, rooms were nice and clean. Hotel location is slightly farther from... More 

Helpful?
Thank Simithei
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a moment to relay your experiences. We're happy to report that the majority of our new lobby is now open and use of our back hallway is no longer needed. Front Desk terminals are being moved as I type and will be in their permanent location this evening. We appreciate your patience and we hope you will... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Want to compliment Santiago, an amazing waiter in your restaurant. I have been there twice recently and his service is top notch. You are lucky to have him on your staff! Everybody in my party was so pleased.

Helpful?
Thank lmarieb1
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a few moments to relay your comments. Santiago is one of our long term employees and he demonstrates the passion to deliver the kind of Texas hospitality we try to offer each guest. Thanks for the compliment and please come back again soon. More 

Beloit, Wisconsin
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Their website shows the completed renovations when we booked in July. Unfortunately, the renovations were only partially completed. The way to get to your room from the five level parking garage is to ride the elevator down to the ground floor, switch elevators to get to your floor. Hopefully, this will be fixed after the renovation is completed. The room... More 

Helpful?
Thank dlmorri
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks you for taking a few moments to leave your comments. Our current guest room photos feature our renovated rooms. Public space photos are of our pre-renovation layout. New photos are scheduled in the coming weeks when the project is complete. For security purposes, our garage elevator only services the garage to assure that guest room floors are only accessed... More 

Houston TX
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Listen, the staff is wonderful. We have no problem with any of them even though I didn't get the lake view I asked for. That's really beside the point. This location is undergoing renovation so totally understandable that the hotel looks tired. I sure hope that they're not complete with the renovation with the North Tower because there are still... More 

Helpful?
Thank umiko56
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking the time to relay your observations and for you compliments to our staff. We strive to provide all our guests with the kind of Texas hospitality they expect in Austin. We are indeed getting new doors throughout the hotel along with state of the art locks and hardware. Additionally, our new lobby should be done this month.... More 

Houston, Texas
Level Contributor
426 reviews
256 hotel reviews
common_n_hotel_reviews_1bd8 377 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I went to check in and was shocked by the level of construction in the lobby. Wandering through hot temporary corridors past walk in coolers and employee only areas to get to a stuffy temporary front desk. I was assigned to two different rooms, both of which were not acceptable. The first the room was set to 60 degrees but... More 

Helpful?
Thank pcsanity
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a few moments to relay your comments and thanks for the compliments to our staff. We strive to minimize any inconvenience to our guests as the result of our current construction. We're finishing up on the lobby renovation and should soon open up direct access to the south tower and garage elevators. We're also about to start... More 

Auckland, Auckland, New Zealand
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

IHG booked us, because we were new to Austin. For us, the location was ideal, on the outskirts of downtown Austin. Rainey Street bars and restaurants were a five minute walk. It was an easy walk to the University's Blanton Museum of Art, and to downtown. The lake offers a fine walk and bike trail, and it's not far from... More 

Helpful?
Thank HilaryJ04
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for the great review and for your compliments to our staff. We work hard every day to provide the kind of Texas hospitality our guests expect in Austin. We're really not on the outskirts of Austin but on the edge of the downtown area and near all the attractions you mentioned. Most of our guests do... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Location: United States > Texas > Austin
Price Range: $123 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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