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Holiday Inn Austin-Town Lake

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Holiday Inn Austin-Town Lake
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701 Reviews from our TripAdvisor Community

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Showing 681: English reviews
bedfordshire,UK
Level Contributor
166 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
3 of 5 stars Reviewed yesterday NEW

Yes, I agree with some of the previous complaints about this place, but it is in the throes of a makeover, so eventually things will be better. What's good? The close proximity to the lake allows a wonderful walk right on your doorstep. The lobby area is now bright and clean, and quite a nice place to sit. The restaurant... More 

Helpful?
Thank pete-fran
texas
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

Maybe some of the better ratings are from a time when it was better. It's being renovated but it's still pretty junky. First room wasn't cleaned - meaning towels on the floor and unflushed toilet probably courtesy of a hotel employee taking a break. Never had that happen before. So moved to a room adjacent to the interstate. I mean... More 

Helpful?
Thank blakesfav
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We appreciate your comments and apologize for checking you into a room not ready for occupancy. You may be interested to learn that we have just opened our new lobby, restaurant and bar. This newly expanded and refurbished area will give our guests more room to mingle and take advantage of our food and beverage offerings. We hope you will... More 

Travelers are raving about these Austin hotels

Folsom, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This place was horrible, I am itching just thinking about it. I reserved that hotel since it said it was recently renovated and the rooms are renovated. Feels like a Big lie.... The rooms are disgusting and look and feel very old. This awful experience started when I arrived around 1:30 am to the hotel and was assigned a room.... More 

Helpful?
Thank Gal L
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for taking the time to relay your comments. Your stay must have been prior to August 22nd when we discontinued the use of our service corridor to access our parking garage. Currently, our new lobby is open and our new restaurant is scheduled to move this weekend. We’re very excited at the new look and open spaces for... More 

Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago via mobile

I have never been more disgusted by a hotel in my life. First of all, they refused to let us in to our rooms for two hours claiming they lost the booking info so we were forced to stay in the car from 9:00-midnight. Second of all, the clerks behind the desk were very unhelpful and unaccommodating. The hotel itself... More 

Helpful?
Thank Kimberly H
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

We certainly regret the poor quality of your experience, it was completely unacceptable. This is not the type of stay we strive to provide our guests and will use this as a corrective tool to prevent it from recurring. It appears that your stay was prior to August 22nd when we reopened our lobby so guests are no longer guided... More 

Dallas, Texas
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Having stayed at the HI Town Lake on previous occasions, I knew that it had been rather tired. Not so anymore! The renovation is almost complete with really only the Reception, lounge an restaurant remaining and they should be done this month. I believe that all of the guest rooms have been completed in both towers and form the looks... More 

Helpful?
Thank Keith J
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for the great review. We're glad you enjoyed your weekend. Our rooms are indeed all done and we expect approval from the city at the end of the week for our new bar and restaurant, Boathouse at the Holiday Inn. We hope you come back and see us again soon. More 

Corpus Christi, Texas, USA
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The lobby (including restaurant and bar) is nearing completion of improvements, and the new contemporary look will add quite a bit of appeal. Having a small convenience shop behind the front desk is a nice touch, but while some items are fairly priced (20-ounce sodas at $1.50) others are extremely high ($2-3 frozen dinners marked up to $8). The restaurant... More 

Helpful?
Thank FromThe361
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you for the positive and detailed review. We are getting better and better every day. We've just opened our Sundry Shop and are still evaluating our items and pricing. Generally, food costs are a set percentage, roughly at a third of the retail price. I'll present your comments to management for evaluation. You may also be interested to learn... More 

Buda, Texas
Level Contributor
364 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have stayed here twice and each time was good. Good room. Good rate. Access to I-35. Restaurant was good. Easy to get around downtown from here. I thought the room was quiet despite being next to I-35. I have enjoyed both of my stays here.

Helpful?
Thank daddymo2
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks so much for the 5 Star review. We love our return guests and appreciate the compliments. We'll soon have our new restaurant open and hope to host you again in the near future. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

It's a bad holiday inn. Next to the highway, in a random area, hard to get to, under construction, incompetent staff, tiny room. I tried to turn my tv on and thought maybe I had a bad angle with the remote. Nope. No batteries in the remote. Not dead batteries. No batteries. If you can find anywhere else to stay... More 

Helpful?
1 Thank Ian M
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thanks for taking a moment to relay your thoughts. Our renovation is nearing completion with our front desk now in its permanent location and much of the lobby open for our guests. We expect to complete the project by the end of September. Most guests enjoy our location on Lady Bird Lake and only a five minute walk to Rainey... More 

Houston, Texas
Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago

My family was in town for my son's engagement party. We had reservations for 6 rooms for two nights with lots of special requests! The staff at this hotel had everything ready for us when we arrived. The rooms were very nice and the A/C was cold! Housekeeping was prompt with all requests made, the breakfast buffet was delicious, our... More 

Helpful?
Thank SherryLynn1960
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for the Five Star review. We appreciate the compliments to our staff. Your experience is what we strive to provide each and every guest, every day. We hope you get a chance to come back soon and see the complete results of our top to bottom renovation. More 

Texas
Level Contributor
111 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wanted a hotel close to downtown that did not charge for parking (Don't get any ideas Holiday Inn) and this was the place. Easy to hop on the trail by the lake (easier than walking the streets) to get to downtown. Hotel is under renovation, but it is clearly marked on the website and what they are working on. It... More 

Helpful?
Thank TexTraveler778
todped, Director of Sales at Holiday Inn Austin-Town Lake, responded to this review

Thank you so much for the 5 Star review. We're glad you enjoyed your stay and had the chance to enjoy some of the area attractions. Our location just keeps getting better as the trail develops and Rainey Street becomes one of Austin's premier entertainment districts. Please come back soon and enjoy our new restaurant, due to open in late... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Live Music Capital of the World!Stay at Austin s Holiday Inn Town Lake and experience the comfort of 321 guest rooms, most overlooking Austin s scenic Hike & Bike trail and Lady Bird Lake, plus 3400 sq. ft. of flexible meeting/banquet space. A 100% smoke free facility, we are centrally located on IH35 & Lady Bird Lake and offer complimentary shuttle service (based upon availability) to Austin downtown s major attractions such as Texas State Capitol, Austin Convention Center, the University of Texas, the world famous Sixth Street/Warehouse Entertainment Districts offering local favorite bands, clubs & restaurants, and Bergstrom International Airport (AUS).The Holiday Inn Town Lake captures Austin s unique flavor and atmosphere, with bike, Segway and kayak rentals in the lobby, complimentary media room offering free blockbuster movies, free Wi-Fi and complimentary garage and surface lot parking. Serving breakfast, lunch, and dinner, our Pecan Tree Restaurant offers casual dining at affordable prices and enjoy your favorite beverage and appetizer in our Tavern Lounge and view one of our three large flat screen TVs! Re-energize in our 24 hour exercise facility and outdoor heated roof top pool, which is the perfect place in Austin to enjoy a burnt orange Austin sunset! The Holiday Inn Austin Town Lake offers lots of services but our focus is to create a memorable experience at a reasonable price. Welcome to Austin and welcome to the Holiday Inn Town Lake! ... more   less 

Additional Information about Holiday Inn Austin-Town Lake

Address: 20 N Interstate 35, Austin, TX 78701-4325
Location: United States > Texas > Austin
Price Range: $144 - $361 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Austin-Town Lake 3*
Number of rooms: 322
Reservation Options:
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Also Known As:
Holiday Inn Austin Town Lake Hotel Austin
Austin Holiday Inn
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