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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

#41 of 195 Hotels in Austin
Certificate of Excellence
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Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area
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193 Reviews from our TripAdvisor Community

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Showing 190: English reviews
Dallas, Texas
2 reviews
2 of 5 stars Reviewed yesterday NEW

Have always had a decent experience in the past but this most recent stay is probably enough to keep me away for good. Upon check-in the clerk said they need my email "in case anything turns up missing". They have never asked for this before and was rather insulting. They are softening their water to the point where you can't... More 

Helpful?
Thank aewhitehouse
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

My family was there for my wife's business meeting. The rooms are nice size and comfortable. The hotel is very clean. There is road work being done around the hotel of the car GPS got lost. The hotel food was not that great so we only ate there once.

Helpful?
Thank Rick A
HOUSTON
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is very nice!! It has a friendly staff, an excellent breakfast bar in the mornings with all the fixings😛 A beautiful pool area complete with tv and a hot tub!!! The rooms are beautifully done with high def televisions along with big, spacious beds to rest in. It's located off of SH 183 so access to the highway... More 

Helpful?
Thank Stephen G
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Stephen G. Thank you for taking the time to comment on your recent stay, it means so much to us. We are so happy to hear that you enjoyed your stay, our pool area, and your room. Have a wonderful day and we hope to see you back soon. More 

Tucson, Arizona
Level Contributor
14 reviews
3 of 5 stars Reviewed 5 days ago NEW via mobile

As others have reviewed and management has answered, the location of the homeless shelter and the lack of information on parking prior to getting there were quite frustrating. Getting to downtown was scary and I don't think I would have tried if I was alone. That being said, the rooms were clean, the breakfast was good, and the staff was... More 

Helpful?
Thank jogary1990
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear jogary1900, Greeting from Holiday Inn Express and Suites Northwest we are located in the Arboretum area. Sorry to hear that you had a frustrating experience at one of our other properties. Please consider staying with use on your next visit to Austin. We are about 20 minutes form Downtown, have free parking, and lot of restaurants in the area! More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago NEW

This place was fabulous. The rooms are very modern and spacious, the beds are SO comfortable (and I am VERY picky about beds), the pool is nice, their breakfast in the morning is delicious, and the location of this hotel is spectacular (it is near a lot of restaurants and shopping). I have stayed at many hotels around the country... More 

Helpful?
Thank Sarah B
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Sarah, Thank you for the wonderful words you have left regarding your recent stay with us at Holiday Inn Express Austin NW. We are so pleased to hear that you enjoyed your stay and that our beds were very comfortable. Our location is a great benefit to our guests as we are near so many wonderful things to do.... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Reasonably priced for room with 2 queen beds. Very clean. Loved the pillows. Great full breakfast with many items to choose from, including make your own pancakes and fresh fruit. Staff was very friendly and helpful. Would definitely stay again.

Helpful?
Thank Irene F
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Irene, Thank you for giving us a perfect rating and for taking the time to write a review. We are very delighted that you enjoyed our breakfast options. We appreciate the wonderful and kind words about our staff. Can't wait to have you stay with us again! More 

Odessa, Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago via mobile

This hotel has showers available in some of the rooms. Our room was huge even had a dishwasher. Looked brand new very clean. Love the shower no shower curtain to deal with. They had cucumber water in the lobby that was a nice touch. Great pool area large pool with some private areas to relax.

Helpful?
Thank rodpumpman
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear rodpumpman, Thank you for taking the time to write your review of our property. The views of our guest are extremely valuable. We appreciate your positive feedback about our pool area. We look forward to seeing you again! More 

Cape Coral, Florida
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

I never know what to expect with HIE hotels but I have to say this place was more than what I expected. Updated rooms, decent wifi, freindly staff, not bad breakfasr and clean building. Gym is ok as well and bed was comfortable. Overall a good expeience.

Helpful?
Thank Raebeth5355
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Reabeth5355, Thank you for your review and for choosing our hotel. We are happy that we exceeded your exceptions and are glad that you enjoyed your stay. We appreciate your positive feedback and kind words about our staff. We hope the next time you are in the area you choose to stay with us again! More 

Orange, Texas, United States
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have stayed here twice while on business. Would rate the staff as average. Outside of check-in and check-out, I had very little need of their services. The morning breakfast bar has many items to choose from. Coffee and fresh fruit is available all day. Just off the breakfast bar area there's a large seating area of table and chairs. Smaller... More 

Helpful?
Thank Tammie J
Yvette S, Guest Services at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Dear Tammie, Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us! As mush as we enjoy being surrounded by wild life we ask that you please do not feed Rocky the Raccoon. We hope your next stay is just as wonderful and we look forward to having you again soon. More 

Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here based on other reviews and i'm glad i picked here. Loved location, accommodations, staff, parking and access to get on highways to visit other areas around Austin. Plenty of shops, restaurants, gas in the area to select. This place looks fairly new and it's modern to were it does not seem like a Holiday Inn. Upon arrival staff... More 

Helpful?
Thank samuelm120
Yvette S, Front Office Manager at Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area, responded to this review

Thank you so much for your review. We are pleased to hear you enjoyed your stay, and that you found our hotel up to your expectations. We enjoyed having you and hope to see you again soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area

Address: 10711 N Research Blvd, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range: $122 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Austin NW - Arboretum Area 2.5*
Number of rooms: 108
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