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Hilton Garden Inn Austin Northwest / Arboretum

#36 of 194 Hotels in Austin
Certificate of Excellence
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11617 Research Blvd, Austin, TX 78759
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Hilton Garden Inn Austin Northwest \/ Arboretum
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506 Reviews from our TripAdvisor Community

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Showing 503: English reviews
South Florida, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is not fancy, but we found it to be clean & comfortable and in a good location. The staff was very friendly & accomodating. It must have been recently remodeled because everything seemed new. Be aware that the breakfast buffet is not free & we did not eat there, but it did look good & people eating seemed... More 

Helpful?
Thank FunLovingGranny
Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent experience overall. Staff was courteous & professional, room was clean & quiet, and the lobby was very clean as well. Great value for the money. Also used the digital check-in, where I was able to choose my own room. Loved this feature. Will return!

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank TravelGirlHTown
1 review
2 of 5 stars Reviewed 1 week ago

Every other HIlton hotel I have been to as a Hilton Honors member has set the bar high for how their members are welcomed in, informed and treated. My experience at this Hilton Garden Inn was less than par. There were two receptionists when I walked in and one never spoke nor smiled. The one that took my information asked... More 

Helpful?
Thank Roni T
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Roni T, I sincerely apologize for this negative experience during your stay with us. This level of service is certainly not acceptable and will be addressed with the concerned party. Please reach out to me directly at joe.barthlette@hilton.com if you would be willing to give us a chance to turn your experience around. It would be a pleasure to welcome... More 

Austin TX, United States
1 review
5 of 5 stars Reviewed 1 week ago

Everything was great in our stay. Clean hotel. Great service. We were there for a convention downtown and it was easy to get there from here. Restaurant outside was good. Housekeeping was very friendly as was the front desk.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sherry B
Wakefield, Massachusetts
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I chose this hotel due to the trip advisor ratings. After a long day at work i come back to find my room had not even been looked at. I had to convince the front desk that i had actually been here for two days. They had no record. There seemed to be absolutely no problem charging my credit card.... More 

Helpful?
Thank bostontravelguy01880
Houston, Texas
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed 1 week ago

When you walk in you'll marvel in the luxurious lobby. It's obviously recent and it's very lush and modern- they really went all out! Once you step inside your room however you will step back in time. The rooms are clean but they are far from modern. They are relatively spacious but the wood furniture is old as well as... More 

Helpful?
Thank Neisha R
May, Texas, USA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

A warm friendly place. Helpful staff. Quality furnishings. We felt welcome when we first arrived. There were snacks and attractively displayed, flavored ice water for us in the lobby. The room was nicely decorated and the furnishings were high quality. When we left, the temperature outside was near 100 and we were given a cold bottle of water for the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank simonbK524OV
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

simonbK524OV, I'm so happy to hear that you enjoyed your stay with us and felt welcomed when you arrived. Thank you for taking the time to share your thoughts with us. Please come stay with us again the next time you're in Austin! More 

Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I am a travel agent with hotel management background. Excellent customer service!! I'm "old school", customer service is hard to find now days. The employees at this property are properly trained!! From check in to check out including a drink at the bar and breakfast!! Everything was very pleasant, and clean!! I highly recommend!!

Helpful?
Thank Jjwerlinger
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Jjwerlinger, It pleases me to hear that we were able to provide "old school" customer service for you. We truly enjoyed having you and I will be sure to pass your kind remarks on to our staff. Please come back to see us the next time you're in town!! More 

Dallas, Texas
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel is clean and well maintained. We were impressed from the moment we walked into the lobby. All the staff, from housekeeping to front desk, was professional, efficient and kind. Awesome stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Milicent N
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Milicent N, Thank you so much for the wonderful review! I will certainly pass your kind words on to our fantastic staff and I know they will be so pleased to hear that you were impressed with their service. We hope to see you back soon! More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here two nights for a wedding in early July. It was okay for what we needed this weekend (a quick rest between activities), but I would not stay here again. The pillows were lumpy and there was visible water damage under our bathroom sink. They also changed an additional $10 per person for breakfast. The front desk staff... More 

Helpful?
Thank Sydnie S
Joe B, Manager at Hilton Garden Inn Austin Northwest / Arboretum, responded to this review

Sydnie S, I apologize that you were not treated well during your stay with us. Rest assured that we have spoken with our staff regarding this incident and I can guarantee that it will not happen again. I am glad to hear that our front desk staff was a highlight of your stay- we truly enjoyed having you! I hope... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
Welcome to the Hilton Garden Inn Austin NW/Arboretum hotel which boasts an ideal location in the Northwest Arboretum while also giving you prime location to The Domain shopping in Austin. We offer complimentary WiFi as well as clean, newly renovated rooms to make you feel right at home! ... more   less 

Additional Information about Hilton Garden Inn Austin Northwest / Arboretum

Address: 11617 Research Blvd, Austin, TX 78759
Location: United States > Texas > Austin > Northwest Austin
Price Range: $102 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Austin Northwest / Arboretum 3*
Number of rooms: 138
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotwire, Odigeo, Expedia, Hotels.com, Travelocity and Priceline so you can book your Hilton Garden Inn Austin Northwest / Arboretum reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Austin Northwest / Arboretum Hotel Austin
Hilton Austin
Austin Hilton
Hotel Style:
#16 Family Hotel in Austin
#21 Business Hotel in Austin
#36 Romantic Hotel in Austin
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