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Extended Stay America - Austin - Southwest

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Extended Stay America - Austin - Southwest
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99 Reviews from our TripAdvisor Community

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Showing 97: English reviews
Linden, New Jersey
Level Contributor
92 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is not a luxury hotel nor does it charge luxury places. As for a clean place to sleep, it's fine. It's not a resort. It doesn't even have a pool. The staff was courteous, the rooms clean and the elevator was quick to respond. As such, it handles the basics quite well. BUT It's in the middle of nowhere.... More 

Helpful?
1 Thank Roy_Hinkley
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

We appreciate you taking the time to share your experience with us. I'm glad to see that you had a decent experience despite some minor things that weren't favorable to you such as the lack of a pool and our grab-and-go breakfast. Overall, I am glad you were accommodated well by our staff. Thank you again for your review. It... More 

Atlanta, Texas
Level Contributor
3 reviews
4 of 5 stars Reviewed July 18, 2016

Hotel was difficult to find. Enjoyed my visit.The 290 West Hotel is not easy to find. There is a North 290 W HWY and 290 W South HWY location. Be sure all guest know this fact. Distance between North and South 290 W is 15 to 20 miles, Very confuisng if not from the Austin area.

Helpful?
Thank hackerrj
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for posting a review of our hotel. I am sorry to hear that you had some difficulties finding our location. Your comments will be helpful as we continue to improve our guest experience. Still, it's great to know that you enjoyed your stay with us overall. We hope to have the opportunity to provide you with another enjoyable... More 

Houston, Texas
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 16, 2016 via mobile

We came into town for 2 nights not wanting to spend a lot of money but only needed a quiet, clean place to sleep. Room 211 is quite clean. You can see by my photos with the exception that a bit more vacuuming be done in corners. I coukd definitely tell the room had been cleaned by a light bleach... More 

Helpful?
2 Thank travelinggirl1213
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for providing us with details about your stay. We appreciate the kind comments about our staff; however, we apologize about the concerns in the rooms. In response to your feedback, I had our Maintenance Engineer take care of the concern. I really appreciate you bringing this to our attention. Our team is committed to satisfying our guests, so... More 

San Antonio, Texas
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 14, 2016

The day I checked in a very nice young man greeting me & took care of my reservation for me. The left elevator was filthy as I believe they are going through some kind of renovation which they desperately need to do because the price per night does not match up for what you should receive as a paying guest.... More 

Helpful?
1 Thank Kathy2835
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you bringing your experience to our attention. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in... More 

Houston, Texas
1 review
5 of 5 stars Reviewed July 14, 2016

I have to disagree with the negative reviews below. The staff during my visit was very attentive to my needs. Warm smiles and a friendly greeting when I arrived. When I forgot my toothbrush of all things. I paged the front desk and they brought one right up to me. My room was very clean and very comfortable. The pool... More 

Helpful?
Thank larry19422016
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

We are pleased to read such kind words in your review about your stay. It is satisfying to hear you give such warm praise about your staff. I'm glad they were able to provide you with excellent customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

George West, Texas
Level Contributor
8 reviews
3 of 5 stars Reviewed July 8, 2016 via mobile

Decent size room with 2 double beds. Stayed with my son & 2 friends for a convention downtown. Toilet ran constantly until I fixed it. Wish there was a pool. Free breakfast consist of packaged granola bars, muffins and some fruit. 4th floor smelled of smoke but did what we needed it to do. Having remotes for the TV that... More 

Helpful?
Thank 36candir
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to do so during your stay. In response to your feedback, I have brought your concerns to our maintenance engineer to ensure that this is not repeated. I also pass... More 

San Antonio, Texas
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed June 13, 2016

I was attending a wedding in Dripping Springs and couldn’t afford the $300/ night hotels in the area that weekend so I booked a room with Hotwire and they gave me Extended Stay Southwest. The location was right off highway 290 but it’s still a good 30 minute drive to Dripping Springs from the hotel; it's a nice drive. I... More 

Helpful?
Thank TexasSAgirl2013
Manager_11525, Manager at Extended Stay America - Austin - Southwest, responded to this review

I appreciate you bringing your experience to our attention. I am sorry to hear about the condition of the room during your stay. Thank you very much for bringing this to our attention, so that we may rectify this concern. Please do not hesitate to contact me directly, at asw@extendedstay.com, should you wish to discuss this further. We hope that... More 

Austin, Texas
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 29, 2016

We were excited about a Memorial Day weekend getaway in Austin at this hotel where we had never stayed before. What a disappointment. Upon checking in abut 4 PM there were 5 guests waiting to register and one desk clerk. She announced after checking in 2 guests that she had to go get more rooms from housekeeping and disappeared for... More 

Helpful?
Thank Texas-Vagabond
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The check-in situation and housekeeping issues you experienced are unacceptable, and I sincerely apologize for your experience. We are presently recruiting and training additional staff to ensure all rooms are properly cleaned and are available upon guest arrivals. Additionally, I will make sure we... More 

Muskegon, Michigan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 17, 2016

If you go in knowing all it's fault, you will not be surprised. The location is not visitor friendly and hard to find. They seem to be VERY strict on 3p check in time. One family in our group not allowed in until 430p causing them to miss their ride to an event. There is nothing real close so some... More 

Helpful?
Thank Helen m
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed May 16, 2016 via mobile

This hotel would have gotten a much better rating if the TV or the Internet were better. Internet is very slow. Just a few Chanels on tyye TV. I stayed 7 weeks. It's an extended stay hotel. Weekly room service. The location is terrible. Under some freeway bridge not close to anything. It is clean and the rooms aren't bad.... More 

Helpful?
1 Thank Michael M
Manager_11525, General Manager at Extended Stay America - Austin - Southwest, responded to this review

Thank you for taking a moment to tell us about your recent stay. Please accept our apologies that we were unable to exceed your expectations. I will be sure to share your feedback regarding our Wi-Fi services and TV channel options with our corporate office. Still, I’m pleased to read that you enjoyed our friendly customer service. Our team is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Southwest

Address: 5100 US Hwy 290 W, Austin, TX 78735
Location: United States > Texas > Austin
Price Range: $96 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Southwest 2.5*
Number of rooms: 117
Reservation Options:
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Also Known As:
Extended Stayamerica Austin Hotel Austin
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay
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