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Extended Stay America - Austin - Southwest

Overview
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5100 US Hwy 290 W, Austin, TX 78735 See on map
AMENITIES
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Austin - Southwest
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Rooms
Dec 30Dec 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (152)
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LanguageEnglish
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All reviews room was clean kitchen set dish soap grab and go ac worked well full kitchen an extended stay austin area oatmeal great customer service walmart stove downtown
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1 - 5 of 150 reviews
Reviewed 3 weeks ago via mobile

The room was run down, beds were hard and not comfortable. Trash everywhere! On the grounds and in the hallways and stair wells. We tried to get ahold of the front desk to ask for a blow dryer and we could never get ahold of...More

Date of stay: November 2018
Thank bhudspeth13
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded 3 weeks ago

Thank you for the review of our hotel. We sincerely apologize that you encountered so many difficulties during your stay with us. Your feedback has been shared with the appropriate team members, so we can take action to prevent these issues from happening again. We...More

Reviewed November 9, 2018 via mobile

We booked a Room with two Bed. When we arrived we learned that there was no Room available with 2 Beds. So we asked for Single Rooms. We where asked by the receptionist to book another room through Internet. (Booking.com) As we had no Internet...More

Date of stay: November 2018
Thank jwiesmann
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded November 11, 2018

Thank you for sharing your experience. We are sorry for the service and reservation issue you encountered during your visit. We have made a note of your feedback and have shared it with the appropriate team so that our future guests never encounter a similar...More

Reviewed October 15, 2018

Good value for the price. You will not be getting a lot of fancy amenities here, but the room was clean and quiet and the AC worked well. Staff were friendly. The mini kitchen is nice for cooking meals to save money. You have to...More

Date of stay: October 2018
Thank mintcookie
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded October 16, 2018

It was our pleasure having you as our guest at Extended Stay America, and thank you for sharing your review with other travelers. We are delighted to read you enjoyed your stay and our facilities and service were to your satisfaction. We look forward to...More

Reviewed September 2, 2018

I have traveled and stayed at a number of hotels around the world but I have to say, this was the worst experience that I have encountered in 24 years of travel. I booked the hotel room through Booking.com and the hotel charged my credit...More

Date of stay: September 2018
1  Thank gavinsaldanha
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded September 4, 2018

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience....More

Reviewed August 6, 2018 via mobile

Good price for the location, clean rooms, great customer service( Xin and Renee were great and very helpful). The only reason I did not rate 5 is due to the lack of hot water sometimes which is important if you are staying here for over...More

Date of stay: July 2018
Thank Matthew G
Response from 00esa, Manager at Extended Stay America - Austin - SouthwestResponded August 7, 2018

Matthew, thanks for the gracious review of Extended Stay America and recommending us to others. We are glad you awed by our hospitality and were impressed with our ideal location close to many interesting spots in our city. On behalf of everyone here, we invite...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Air Conditioning
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
117
Price range
$69 - $106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Austin Hotel Austin
,
Extended Stay America Austin
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
117
Price range
$69 - $106 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Austin Hotel Austin
,
Extended Stay America Austin
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Photos
Traveler (48)
Room & Suite (30)
Dining (1)
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Questions & Answers
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KANDILAKE
September 29, 2016|
AnswerShow all 4 answers
Response from hackerrj | Reviewed this property |
No pool where I was. Best to ask any question to the hotel you want to stay.
1
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Room Tips
"go to Omni or Hilton in downtown for awesome views and great service, js lol."
TravelBroChill88
Jan 9, 2018
Read review
"No good rooms"
mackennady01
Dec 16, 2017
Read review
"Do not stay here. It's awful."
313nicolej
Dec 16, 2017
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"They had a new building going up right next door and it was loud"
pooh4502
May 3, 2017
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