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Extended Stay America - Austin - Northwest - Lakeline Mall

Traveler (25)
Room & Suite (22)
Traveler (25)
Room & Suite (22)
Dining (1)
Overview
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13858 N Highway 183, Austin, TX 78750-1203 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Austin - Northwest - Lakeline Mall
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Rooms
Dec 23Dec 24
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1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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1 - 5 of 102 reviews
Reviewed 1 week ago

This hotel is awful! The entire place smells like cigarettes. The bathroom has mold. The carpet is dirty. The refrigerator did not work. The smoke detector blinked very brightly every 4 seconds all night long. The workers had their children slumping in the lobby, like...More

Date of stay: November 2018
Thank BlueberryBuckle
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded 1 week ago

You are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will...More

Reviewed October 20, 2018

Great location-rooms could use more attention, not the cleanest. rooms smell like smoke and pet order. Shoes stick & animal pee stains are noticeable on carpet. Five star customer service at front desk, ESPECIALLY to a Young lady by the name of Dee she is...More

Date of stay: October 2018
Thank shookreagan
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded October 20, 2018

Thank you for choosing for your needs. We are pleased to know you liked our convenient location and that you were impressed with the service of our courteous staff. It was a pleasure to have you as a guest, and we hope to see you...More

Reviewed October 9, 2018 via mobile

ENTIRE hotel smelled of cigarette smoke!!!!! I tried to put wet towels under my door to keep Some of the smoke out, but it didn’t help. Side door was ripped off with a bucket sitting in front of it to ‘keep people out’. Air conditioner...More

Date of stay: October 2018
Thank FellowTraveler770746
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded October 10, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed September 13, 2018 via mobile

Worst hotel I have ever seen. Room was filthy and smelled awful. Beds were tiny and the comforter was ripped and stained. The light made a very loud noise. TV didn’t work. No one at front desk to help me. Cancelled booking and ran!!!More

Date of stay: September 2018
Thank 533jenniferd
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded September 13, 2018

Jennifer, please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable...More

Reviewed July 25, 2018

(+): Good location. (-): Linen was not changed during the 21 days of the stay. Towels were changed only once a week. Trash is not collected, you have to take the trash bags to a room at the end of the aisle. The room was...More

Date of stay: June 2018
Thank msgonca
Response from 00esa, Manager at Extended Stay America - Austin - Northwest - Lakeline MallResponded July 26, 2018

Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously we fell short of...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Laundry Service
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Center with Gym / Workout Room
Room Service
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
101
Price range
$75 - $108 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Austin
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Number of rooms
101
Price range
$75 - $108 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay America Austin
,
Extended Stay Austin
,
Austin Extended Stay
Location
United States > Texas > Austin
Photos
Traveler (25)
Room & Suite (22)
Dining (1)
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Questions & Answers
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Jeanna P
July 8, 2017|
AnswerShow all 6 answers
Response from Sheila W | Reviewed this property |
Hello, I found the staff to be professional and willing to help when asked. They were not quite as effusive as some establishments but I was comfortable and happy with the service.
0
Votes
Jeanna P
July 8, 2017|
AnswerShow all 3 answers
Response from Erikyanz73 | Reviewed this property |
Yes
0
Votes
Room Tips
"Do not stay here, if you value your health and well being."
BlueberryBuckle
1 week ago
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"Look for another hotel"
msgonca
Jul 25, 2018
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"find another place"
SD1025
Sep 5, 2017
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"The back of the hotel faces a college campus and is much quieter than the highway side."
439sheilaw
Mar 8, 2017
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