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Extended Stay America - Austin - Northwest - Lakeline Mall

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Extended Stay America - Austin - Northwest - Lakeline Mall
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68 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Austin, Texas
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was doing contract work in the Austin area. I was pleased when I selected Extended Stay America (LakeLine Mall) location. The picture was exactly what I walked into. Kerrie and Anthony are excellent. The staff is super friendly. I have been here awhile (since November 2015) and everyone has been great. Whenever I thought I was running into an... More 

Helpful?
Thank pamwill16
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Such a great place including staff and management. Quiet friendly and superior clean. I really appreciate the time and patience that the manager Carrie shows to all and the time and effort to answer any and all questions I had. She sets such a great example for her staff and it truly shows through them all. They are all awesome😊😊😊

Helpful?
Thank Jeanna P
1 review
1 of 5 stars Reviewed June 8, 2016

Upon first arrival, I overheard the manager publicly reprimanding an employee. Both manager and desk clerk were unkempt. Both manager and desk clerk lacked the necessary customer service skills for working directly with people (no manners). The hotel in general was run down and dirty. The air conditioner in my room was only able to barely keep me from sweating.... More 

Helpful?
Thank Jon U
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

We appreciate you letting us know about your stay. We are sorry for this issue that you had in your room, I am sorry that the front desk person did not inform you that we do not keep the dishes in our rooms. We do this to try to make sure the dishes were sanitary for our guest, but you... More 

San Clemente, California
1 review
1 of 5 stars Reviewed June 6, 2016

When was the last time you stayed in a dirty hotel that had: - NO Cups/Glasses in rooms? - NO Hair Dryer in the room? - NO Coffee Maker in the room? - NO Channel Line Up card in the room? And when you call to ask, they say... they have them "down here" (in the lobby)... which is SO... More 

Helpful?
Thank eward55
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are available upon request.... More 

Austin, Texas
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 3, 2016

I turned in a poor review to Extended Stay for this location after being placed there by my insurance company following a house incident requiring reconstruction. I was in two rooms here on the first night. The first night I checked in, I was very clear that the room must be away from the elevator or my dogs would bark... More 

Helpful?
Thank Doegurl
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our entire staff to ensure your experience is not repeated. I really appreciate you... More 

1 review
1 of 5 stars Reviewed June 2, 2016

It's the dirtiest hotel I've ever experienced, the floors in the room made my feet black! I had to clean the floor myself and the cloths were black too. It was a stinky smoking room but that shouldn't affect the flooring. The vinyl in the elevator was stapled, that should tell you the quality of this dive.

Helpful?
Thank Vwbaylor
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for posting a review of our hotel. We appreciate you letting us know about the issues that you had in your room. I am so sorry that this happened to you. Please know that we are taking the necessary actions to ensure your experience is not repeated. Thank you again for posting your review. I do hope that... More 

1 review
2 of 5 stars Reviewed May 21, 2016 via mobile

I got a deal on Priceline to stay for one night for $50, but I would not recommend staying here! The sheets were stained and I had to go get replacements and make the bed myself (I asked for new ones around 11 PM). The pillowcases all had small stains as well. The microwave was also disgustingly dirty, so I... More 

Helpful?
Thank Elizabeth K
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our front desk staff; however, I am so disappointed that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have shared your comments with our staff to ensure your experience is not repeated. I will also... More 

Austin, Texas
1 review
5 of 5 stars Reviewed May 19, 2016

I was first impressed with their staff. Carrie, the manager and Anthony at the front desk handle everything from reservations to room accommodations - very professional. The rooms are so well equipped - great beds - and kitchens and clean. The location is away from Austin's downtown traffic crunch but still has nearby restaurants (Olive Garden, Chili's, etc.) and easy... More 

Helpful?
Thank litespeed2016
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write such a great review. I’m thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! It’s wonderful to hear that you enjoyed our spacious rooms and fully equipped kitchens. The staff and I would like to thank you again for posting your... More 

1 review
5 of 5 stars Reviewed May 3, 2016 via mobile

Great service,clean and comfortable room. Warm place ...home a way from home. Excellent management and stuff,willing to help.you can ask for fully kitchen equipments ,extra towels and so on... I'm Keep back and forth to this hotel all the time.

Helpful?
Thank איציק נ
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for your wonderful review of our property. I'm thrilled that we were able to exceed your expectations and accommodate your needs with exceptional customer service! I’m so pleased to read that you enjoyed our comfortable rooms as well as our fully equipped kitchens. Thank you again for sharing your experience with us. We would love to see you... More 

Sunnyvale, California
1 review
4 of 5 stars Reviewed April 11, 2016

The staff: excellent, very nice, professional, fast. The hotel: not a great location, but not bad--easy driving distance to stores. The room: seemed clean, but thin layer of dust/pollen on everything. The bad: 1. One employee gave me a replacement key card without asking for my ID--they need to be more careful about that. 2. The free breakfast was very... More 

Helpful?
Thank 287craig
Manager_11525, General Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the areas where we can improve. I will share your comments with our staff to make sure we are meeting our company’s high standards. Still, I am glad to read that you had a positive stay overall and enjoyed our friendly customer service. Your feedback... More 

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Near Extended Stay America - Austin - Northwest - Lakeline Mall

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N Highway 183, Austin, TX 78750-1203
Location: United States > Texas > Austin
Price Range: $91 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay
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