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Extended Stay America - Austin - Northwest - Lakeline Mall

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Extended Stay America - Austin - Northwest - Lakeline Mall
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81 Reviews from our TripAdvisor Community

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Showing 78: English reviews
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Reviewed 3 weeks ago via mobile

My visit to the hotel made my day trip a excellent experience. The location was perfect for my stay and spending time with my loved ones all at one time. The manager and her staff really went out of the way to make sure my stay was exactly what I needed and came for made my one day visit feel...

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Thank Maggie L
Reviewed 4 weeks ago via mobile

Really enjoyed my stay at this location. The manager along with her staff accommodates there guest to the fullest extent. Location had easy access to everything I needed and more. Looking forward to booking my next stay when I return to Austin.

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Thank Erikyanz73
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

We appreciate you taking the time to share your experience. It is great to see you valued our convenient location and the customer service our staff provided. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed December 25, 2016 via mobile

I cant imagine a place that could top this. Miss Carry the manager is so amazing and truly cares about her guest and there needs. Her staff shines thru her, there is not one person who is here to make the guest happy!!!

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Thank Jeanna P
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for your amazing review of our property. I'm so pleased to hear that you enjoyed your stay and that my staff and I are giving you the service that you deserve. I will definitely show my staff your review so they can see that their hard work has paid off. I also would like to tell you that...

Reuver, The Netherlands
Reviewed December 4, 2016 via mobile

It was good to stay here at a "home away from home". Nice spacious room, convenient location. Many restaurants nearby. WiFi was slightly underdimensioned (slow). Breakfast facilities were ok, especially supply of coffee.

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Thank JoostvanG
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I appreciate you taking the time to write such a amazing review. I'm thrilled that we were able to give you the customer service that you deserve. I will definitely show your review to my staff to let them know their hard work is paying off. Thank you again for your kind words. The staff and I would love to...

Hyderabad, India
Reviewed November 28, 2016

I stayed here for 3 weeks as this was near my company. Following is my feedback on this place: Positives: 1. Very near to Mall and couple of supermarkets like Target, Walmart etc. 2. Next to a mall 3. Next to a high-way 4. Room was neat Negatives: 1. Breakfast sucks as they ony give muffins and Protein bars. 2....

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Thank Ashok_Sajjan
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for sharing your experience. I am really sorry that you were not happy with the breakfast at our hotel. Please know your survey will be sent to our corporate office. I am also sorry that the car noise was bad for you, maybe if you could give us another chance, we could put you in a room on...

Katy, TX.
Reviewed November 7, 2016

In this price range, it's difficult to find a decent hotel. Having stayed in several recently, we were quite pleased with this hotel. First off, the staff were friendly and helpful. I don't expect perfection in this price range, but it was comfortable enough and livable. We had a suite with a kitchenette, which was reasonably priced for a family...

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Thank MidnightHabit
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you enjoyed your stay with us and that my staff treated you with the service that you deserve. It also makes me very happy to hear you would come and stay with us again. Thank you so much for...

Houston, Texas
Reviewed November 5, 2016 via mobile

For $92 a night ( military rate) I would expect a few dishes and utensils in a room with a kitchenette, at least ONE ice machine, a hair dryer, and a tv that does not have snow covering the screen. And a reclining chair that actually reclines. And no bugs on the floor.

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Thank Kelly R
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that the cleanliness of the room did not meet your standards. I am also sorry that no one told you of our policy at check in about how you could request what you need for dishware and we would bring them to you....

Reviewed September 26, 2016

While waiting for a home to be finished I chose to stay at this wonderful "temporary" home. The staff is very friendly and really do a great job of making my stay enjoyable. The manager, Carrie, is a true professional in the area of hospitality. The cleaning staff is also very thorough. I would highly recommend this location to anyone...

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Thank Ronald M
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

It is so rewarding to see that you had an excellent stay at our hotel. Your positive comments about our friendly staff and your enjoyment during your stay is much appreciated. I will inform our staff to keep up the great work they are doing assisting guests. Thank you again for your review. It would be our pleasure for you...

Reviewed September 16, 2016 via mobile

Pleasant stay except for waking up to the fire alarm going off. Limited breakfast options. Kitchen has no pots and pans or silverware or anything. Wifi was ok. Rooms were decent. Was a pleasant stay. Staff was friendly.

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Thank Kayla B
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you were happy with my staff and your room. Please except my apologies for the fire alarm. I do apologize for the inconvenience that this caused you. We look forward to seeing you in the future, should your travels bring you back to our...

Reviewed September 14, 2016 via mobile

Staying here has been one of the best experiences for me and my fiance. It has given us time to make proper decisions in choosing out future home. The manager Carrie truly goes out of her way to make us happy and from what I can tell all her guest our happy. Its quiet and friendly. Big thanks to Cornelius...

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Thank Erikyanz73
Manager_11525, Manager at Extended Stay America - Austin - Northwest - Lakeline Mall, responded to this review

Your feedback is very important. Thank you for sharing. It is so rewarding to hear that our hotel was perfect for you and your fiance. Your comments about the excellent customer service you received from our staff and the quality of our hotel is much appreciated. Thank you again for sharing your experience with us. We would love to see...

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Near Extended Stay America - Austin - Northwest - Lakeline Mall

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Northwest - Lakeline Mall

Address: 13858 N US Highway 183, Austin, TX 78750
Location: United States > Texas > Austin
Price Range: $81 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Northwest - Lakeline Mall 2.5*
Number of rooms: 101
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Also Known As:
Extended Stay America Austin
Extended Stay Austin
Austin Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Austin - Northwest - Lakeline Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Accessible to Cedar Park, Round Rock and Lakeline Mall. Right at Hwy 183 and 45 toll.”
 of 5 bubbles 1naveenr, Aug 31, 2016 | Read review
“The rooms in the back overlook Pecan Park. Beautiful.”
 of 5 bubbles litespeed2016, May 19, 2016 | Read review
“They have free breakfast, but it's absolutely minimal--expect to pick something up on the road”
 of 5 bubbles 287craig, Apr 11, 2016 | Read review
“On loud major highway try to get a room on backside”
 of 5 bubbles barneysweatshirt, Dec 3, 2015 | Read review
“Top floor eliminates any possible ceiling noise. Have set of comfortable foam earplugs on hand just in case. Hotel allows dogs.”
 of 5 bubbles paulnA6860NN, Oct 2, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question