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    Extended Stay America - Austin - Arboretum - North

    2700 Gracy Farms Ln, Austin, TX 78758-2964
    Hotel website
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    8/6/2017 8/7/2017
    $81
    $78
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    Traveler (13)
    Room & Suite (10)
    Dining (3)
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    Overview
    • Excellent21%
    • Very good28%
    • Average11%
    • Poor21%
    • Terrible19%
    Travelers talk about
    Free Wifi
    Free Parking
    Pool
    Non-Smoking Rooms
    Room Service
    Suites
    Fitness center
    Kitchenette
    Wheelchair access
    Business Center
    Dry Cleaning
    Self-Serve Laundry
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Austin - Arboretum - North
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    Hotel deals
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    Rooms
    Aug 6Aug 7
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (51)
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    1 - 5 of 50 reviews

    Reviewed 4 weeks ago via mobile

    Terrible and so dirty!!! The room smelt like moldy laundry there were bugs in the shower, shampoo and lotion bottles in the middle of the floor and I was greeted by 2 spiders in the middle of the night! They put me in the back...More

    Thank Haylee F
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded 3 weeks ago

    Haylee, we would like to offer our apologies for not living up to your expectations. Our top priority is to provide a clean, fresh accommodation to each guest entering our doors, but we are truly sorry we miserably failed in this attempt. Your concerns have...More

    Hotel's Favorite
    Reviewed April 24, 2017

    I guess it's true that you get what you pay for. Upon my check in I opened my room door and was greeted by a strong odor of weed. The TV was on and the bed was not made. There was food out in the...More

    Thank victorneil
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded May 13, 2017

    Feedback is an important tool for us, and we appreciate that you shared your experience regarding your recent visit. We apologize for the error made by one of our staff members. Although very rare, accidents do happen. We already revisited our protocols with our staff...More

    Reviewed June 16, 2017

    The firs room I was checked in to was dirty and the smell was horrible. I was moved to a second room which did not smell but there were still issues with the cleanliness of the room. I would not stay at this location again....More

    Review collected in partnership with Extended Stay
    Thank tonicL148UW
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded June 17, 2017

    Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department...More

    Reviewed June 3, 2017

    The place serves my needs. I'm not at home and I get that. A little loud with doors slamming and folks outside smoking and talking loud :( My GOV rate was very good and saving $$ for the budget. Convenient to my temp. place of...More

    Review collected in partnership with Extended Stay
    Thank kevinmC4760UT
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded June 4, 2017

    Thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked our location. That being said, we are sorry for the inconveniences you had while here. Our front desk is available to resolve issues, and I'm sorry we were not...More

    Reviewed April 22, 2017

    On the positive side the room was clean and the bed was comfortable. However, I ran into two major problems: 1) I couldn't get the shower to work my first morning. I eventually found out you need to crank the shower faucet several times (many...More

    Thank Rick-the-UX-guy
    Response from 00esa, General Manager at Extended Stay America - Austin - Arboretum - NorthResponded April 23, 2017

    Thank you for your candid review and for letting us know that your overall stay was enjoyable. Our team's first priority is exceptional service to our guests, and we obviously missed the mark. We regret our staff did not promptly respond to your requests and...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room Service
    • Dry Cleaning
    • Meeting Rooms
    • Business Center with Internet Access
    • Room amenities
    • Microwave
    • Things to do
    • Pool
    • Fitness Center with Gym / Workout Room
    Details
    • Price range
    • $80 - $131 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 113
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Booking.com, Hotels.com, Priceline, Cheap Tickets, Orbitz, Expedia, TripOnline SA, Travelocity, Cancelon and Hotwire so you can book your Extended Stay America - Austin - Arboretum - North reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Austin
    • Also Known As
    • Extended Stay Deluxe Austin Arboretum North Hotel Austin ,
    • Extended Stay Austin ,
    • Austin Extended Stay
    Add Photo Photos
    Traveler (13)
    Room & Suite (10)
    Dining (3)
    Pool & Beach (2)
    Hotel & Grounds (11)
    Bathroom (1)
    Nearby
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    .38 miles away
     
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    1.51 miles away
     
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    Nearby Restaurants
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    Nearby Attractions
    The Domain
    191 reviews
    .92 miles away
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    2.17 miles away
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    Questions & Answers
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    Room Tips
    "Shady hotel even though it's located right next to The Domain."
    Read review
    "A lot of rooms but are very spread out over a large area. No elevator for 2nd floor."
    Read review
    "Stay someplace else."
    Read review
    "For the lobby and gym, stay in the main building. The back building faces an undeveloped area which provides..."
    Read review
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