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Extended Stay America - Austin - Arboretum - North

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Extended Stay America - Austin - Arboretum - North
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38 Reviews from our TripAdvisor Community

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Showing 37: English reviews
Austin, Texas
1 review
4 of 5 stars Reviewed 1 week ago

I have been here for a while now since January 1st and I have to say a lot of the staff are really friendly. I want to give Monica from the front desk a shout out because whatever I needed she was always helpful and always has a smile on her face. The manager there Lomesh is a real tool.... More 

Helpful?
Thank Acidtek
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your feedback is very important. Thank you for sharing. I am more than pleased on the high level of customer service you received from our staff. I will be sure to inform them to keep up the great work. Also your comments regarding the great housekeeping your received is much appreciated. Once more, thank you for posting your review. We... More 

Austin, Texas
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

There a few things that each and every hotel should get correctly and then to excel at to really shine. ESA Gracy Farms has definitely got it's act together for meeting all the basics and then providws the extra of superior customer service making them truly a "unique find" among hotels. I recommend it and hope that monica, Greg and... More 

Helpful?
Thank Mitch J
Manager_11525, Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Your feedback is very important. Thank you for sharing. It is great to read you were provided with excellent customer service from our staff and that you had a clean, comfortable stay at our hotel. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

Douglasville, Georgia
Level Contributor
92 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed May 23, 2016

The "back building" 2nd floor has no elevator. If you purchase through a 3rd party site you will probably get a room assignment that is in the back building on the 2nd floor as these are the block of rooms they reserve for them. They had no other rooms available to accommodate my handicap as they were full. No elevators... More 

Helpful?
Thank Janice H
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful... More 

Houston, Texas
1 review
4 of 5 stars Reviewed May 11, 2016

I can say that the Proffessionalism and costumer service from Monica Everett was absolutely amazing. One of the servive members traveling on orders spend the night for two weeks and had nothing but great praise for this establishment. I would recommend this hotel to anyone passing or staying in Austin. Great staff makes for a Great stay. Thanks Monica.

Helpful?
Thank josemedrano711
Dallas, Texas
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 2, 2016 via mobile

I don't understand the negative reviews; this place is fine, especially for the money you pay. It's reasonably priced for what you get. Nothing special, just a good clean place to stay in a reasonably safe part of town. The desk clerk was very friendly, there was no excessive noise (and we stayed on a Saturday night); everything worked as... More 

Helpful?
1 Thank Tee J
Columbus, Georgia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 26, 2016

Where do I begin? I knew immediately when I got to the room that this was going to an interesting stay - the air conditioning wasn't working. No AC in Austin = Bad Idea. They switched me to a new room where the AC was working, but things did not improve. Dirty, stained carpet. A decent TV, but no channel... More 

Helpful?
1 Thank tdrew55
Miami, Florida
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 16, 2016

hallways filthy and smelly, wifi slow and inconsistent, room kind of ok. ONLY stay here if you can't afford anything better. This place has potential but is currently worse than a Motel 6. The location and price were good but the conditions bordered on intolerable.

Helpful?
3 Thank WaterGuy1
texas
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 25, 2016

This is my 3rd stay at this hotel in the last 4 years. Although my last visit there was not satisfactory in 2014, the problems that existed at that time have been resolved. I have no problems recommending this hotel for a business or personal stay. I was there for two nights/three days. If the entire hotel was non smoking,... More 

Helpful?
1 Thank MHreviews
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed January 9, 2016

We ended up getting this room through Hotwire (aka...we didn't pick this specifically) and it worked as a hotel room to stay in while we visited family for the holidays but in the future I would likely pay more to choose a specific hotel only to make sure that I don't end up here again. The hotel itself was OK... More 

Helpful?
1 Thank AndiSt68
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed November 3, 2015

Had to make a reservation at the last minute and rooms were in short supply for the area I needed to go to... Found this available. My concern was that it was cheap so didn't know what to expect. It was clean. Bed was smaller than I'd like but it was just me... Big downside was that the room just... More 

Helpful?
Thank Mark H
Questions? Get answers from hotel staff and past guests. Ask a question

26 photos of this hotel

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Austin - Arboretum - North

Address: 2700 Gracy Farms Ln, Austin, TX 78758-2964
Location: United States > Texas > Austin
Price Range: $82 - $164 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Austin - Arboretum - North 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Extended Stay Deluxe Austin Arboretum North Hotel Austin
Extended Stay Austin
Austin Extended Stay
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