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Extended Stay America - Austin - Arboretum - North

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2700 Gracy Farms Lane, Austin, TX 78758
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Extended Stay America - Austin - Arboretum - North
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93 Reviews from our TripAdvisor Community

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texas
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is my 3rd stay at this hotel in the last 4 years. Although my last visit there was not satisfactory in 2014, the problems that existed at that time have been resolved. I have no problems recommending this hotel for a business or personal stay. I was there for two nights/three days. If the entire hotel was non smoking,... More 

Helpful?
Thank MHreviews
Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We ended up getting this room through Hotwire (aka...we didn't pick this specifically) and it worked as a hotel room to stay in while we visited family for the holidays but in the future I would likely pay more to choose a specific hotel only to make sure that I don't end up here again. The hotel itself was OK... More 

Helpful?
1 Thank AndiSt68
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed November 3, 2015

Had to make a reservation at the last minute and rooms were in short supply for the area I needed to go to... Found this available. My concern was that it was cheap so didn't know what to expect. It was clean. Bed was smaller than I'd like but it was just me... Big downside was that the room just... More 

Helpful?
Thank Mark H
Newcastle, California
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed October 30, 2015

This hotel was a great value for our weekend in town for the F1 race. We like to stay in North Austin near the Domain for the shopping and restaurants located there. The hotel is also near a Whole Foods so we were able to get some food to take back to our room where we had kitchen facilities. Our... More 

Helpful?
Thank tstandr
San Jose, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 25, 2015

stay here for 2 nights to attend school graduation: - breakfast is really bad experience, they don't clean the trash in can, and clean the dining table until may be 10AM , once per day. - Oat-meal only have hot water, no milk ( I was told it is). - Coffee, tea, Oat-meal, muffin (worst than supermarket), orange, apple is... More 

Helpful?
1 Thank LuLu4472
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for posting a review of our hotel. I am sorry to hear that you were not pleased with our grab-and-go breakfast and the service you received from our staff. I will be reviewing your comments with our staff to ensure these issues are not repeated. Thank you for bringing this to our attention. We hope to have the... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 18, 2015

I rarely write hotel reviews but the customer service received when checking into this hotel is what prompted me to do so. This weekend was extremely busy for Austin with UT graduation and UIL TX State Track meet, so the hotel was very busy and housekeeping was somewhat behind on getting the rooms cleaned and ready for check in -... More 

Helpful?
1 Thank Rebekah J
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know that the stairway can be a little cleaner. We are sorry for this issue, but are happy to read that we provided you a great stay overall. I truly appreciate your comments regarding our staff and their excellent... More 

Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 14, 2015

I usually do not write reviews, but some times when the service provided is extraordinary I do take a moment to give my feed back. Anthony, the person who received me and checked me in was just too friendly and courteous. In the morning when i went for my breakfast the receptionist who was on duty wished us a good... More 

Helpful?
1 Thank Damidi
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. I am so glad you had a great stay and that our staff went above and beyond to accommodate your needs. I will be sure to share your positive comments with our staff. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in... More 

Dallas, Texas
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
3 of 5 stars Reviewed May 4, 2015

Quick room overview - The room was nice. It seemed to be recently renovated. Our queen bed was uncomfortably stiff (I'm not a picky sleeper, I just woke up really sore both nights). The price was reasonable for a weekend in Austin and the location was close enough to the highway to be accessible, but not too close to be... More 

Helpful?
1 Thank pvtmulholland
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about the nice room and our location; however, we apologize that our grab-and-go breakfast wasn't sufficient. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I hope that you will contact me directly, at asa2@extendedstay.com, should you wish... More 

Skopje, Republic of Macedonia
Level Contributor
156 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
1 of 5 stars Reviewed April 14, 2015

I paid for this hotel three months ago, I called the hotel two days before the date of my check in, just to make sure that they have my room, just in case, they said “Yes sir, we have the room, no worries”. I also called around 2 pm the same day just to inform them that I will be... More 

Helpful?
2 Thank Kosta-Macedonia
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

I received a copy of your review and wanted to take a moment to personally respond to your concerns regarding your recent reservation with us. First, I want sincerely apologize that we were unable to honor your reservation at our hotel. Second, in response to your feedback, I am going to make changes to the way that we manage our... More 

Sayulita
1 review
5 of 5 stars Reviewed April 9, 2015

Matt & Monica E. are the best!! I had already arrived and the place was clean, room was nice and the service was very professional. I didn't have to ask for a thing, and It was alI needed. A quiet place to write a business proposal and after getting comfortable i decided to book more nights. After booking through my... More 

Helpful?
Thank donderio
Manager_11525, General Manager at Extended Stay America - Austin - Arboretum - North, responded to this review

It is so rewarding to hear that you had a wonderful experience with us. Thank you for your comments. I am so pleased to hear that our staff made your stay very accommodating and exceeded your expectations. Once more, thank you for posting your review. We look forward to having you stay with us again in the future. More 

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