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TownePlace Suites Austin Northwest / Arboretum

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TownePlace Suites Austin Northwest \/ Arboretum
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79 Reviews from our TripAdvisor Community

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Showing 77: English reviews
Alexandria, VA
Level Contributor
1,437 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 486 helpful votes
3 of 5 stars Reviewed 1 week ago

Under new management by Marriott, TownePlace is a decent place for a longer term stay in northwest Austin. The rooms are spacious and the amenities pretty good. The day staff is very helpful (Crystal and Marianna were great in making arrangements for transportation!), but the evening staff is neither welcoming nor fully informed about the hotel and the surrounding area.... More 

Thank jeffl499
Management response:

Thank you for taking the time to review our hotel. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to hear that the quality of service provided... More 

Houston, Texas
Level Contributor
12 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago

At first, I wasn't sure about this place. From outside, it wasn't so attractive hotel. But the from staff was very friendly and made a very good impression. The building itself was a bit outdated but the room was very clean, roomy and comfortable. There was a big work desk and if you need to work in your room, it... More 

Thank 171eva
Management response:

Thank you so much for your feedback regarding your stay with us! We work very hard to ensure that each guest enjoys their stay with us and it sounds like we were successful with you. I will make sure to pass along your wonderful comments to my staff. We hope to have the opportunity to serve you again in the... More 

Costa Rica
Level Contributor
53 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed August 10, 2016

I spent 6 evenings with my wife at this hotel in July. The room we stayed in was comfortable and the location was very nice as it was close to the Domain, many restaurants and plenty of shopping. I had trouble 3 of the 6 days getting someone to clean our room and when you are traveling, this is one... More 

Thank WorldAtlasJGalt
Management response:

I have received the comments from your stay with us and would like to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I am looking into why your room... More 

Shanghai, China
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 10, 2016

Stayed for 5 nights in July 2016 during a biz trip. I used to stay at towneplace back to 2009. Room was renovated. But, i don't feel quite much change. Also, i don't feel it's dated. I had very comfortable stay. Room size is very big with a kitchen. Toilet is quite simple but enough. Queen size bed is very... More 

Thank Bo Q
Level Contributor
147 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed August 6, 2016

This TownePlace Suites is as close to its' Marriott cousin the Residence Inn as you can find. It is a Marriott and the staff is trained in the friendly professional Marriott manner. The rooms were modern looking and big with full kitchen ability. A great place for long term stay. Now that Marriott TownePlace brand provides full Marriott breakfast this... More 

1 Thank airdronepilot
Raleigh, North Carolina
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 2, 2016

Older property, they do allow pets. We did not have linen for the pull out sofa bed, I had to ask for it. We did not have enough towels for 4 people, that was listed on the reservation. The fire alarm went off 4 times while we were there for no reason. Very small pool in the front beside the... More 

1 Thank inhgpsmas60
Baltimore, MD
Level Contributor
126 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed July 16, 2016

Towneplace Suites was conveniently located to where we were working, downtown, and the airport. Nothing was very far, though the traffic was congested in some areas. If you are not used to Texas, getting to the hotel from the airport can be confusing. We made a left that turned into a U-turn, it took awhile to get back. There is... More 

1 Thank oklybb
Fort Worth, Texas
1 review
5 of 5 stars Reviewed July 5, 2016

TownePlace Suites is a great place to stay with family and friends. Ms. Houston is always there every morning with a smile. The staff is great and very friendly. The rooms are well run, clean, spacious and well organized. I will return and recommend it as a home away from home.

Thank kando882000
Athens, Texas
1 review
5 of 5 stars Reviewed June 20, 2016 via mobile

Our stay was very nice and quiet. Our check in was quick and the front desk lady greeted us with a smile. Our room was spacious and the air conditioner worked great, which is important when it's 98 outside! The location is close to shops and good restaurants! Anything you could want it close and convenient.

Thank JBD1229
Aurora, Canada
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 stars Reviewed May 29, 2016 via mobile

I recently stayed at the Towneplace Suites on a business trip and the rooms are ok, since they include a kitchenette but there were a few things that were below par for the price paid. My room had a closet just off the door to the room, but there was no door on the closet. Because the room didn't have... More 

1 Thank EuroCDN
Misty L, General Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank for Stay with us at the Towne Suites In Austin Texas, I can understand your frustration and i really appreciate your feedback. As per of hotel renovation, we will renew all closet of the property and renovate our breakfast area. We hope that we can see you soon and again we are deeply sorry for this issue. Thanks Again.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

49 photos of this hotel

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All Traveler Photos (9)
Hotel & Grounds (2)
Bathroom (1)
Room/Suite (5)
Other (1)

Management photos: Courtesy of the property manager

All Management Photos (40)
Dining (3)
Pool/Beach Area (2)
Business Center/Function Rooms (1)
Room/Suite (21)
Hotel & Grounds (11)
Other (2)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Residential style living with the comforts of a townhouse community - Northwest Austin. ... more   less 

Additional Information about TownePlace Suites Austin Northwest / Arboretum

Address: 10024 N Capital of Texas Hwy, Austin, TX 78759-5837
Location: United States > Texas > Austin > Northwest Austin
Price Range: $129 - $229 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Austin Northwest / Arboretum 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Towneplace Suites Austin Northwest Hotel Austin
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