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The hotel room was clean and functional. Kitchen had refrigerator, microwave, small coffee maker. They only have queen beds at this location. Bed was comfortable. Bath area had small vanity but sufficient for two people. Front desk personnel very nice and helpful (Julian M and...More
Thank Michael S
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded 4 days ago
Dear Michael S,
Thank you for the detailed feedback and kind remarks about our team! We appreciate your business and your recommendation, and look forward to seeing you again soon.
Spent the weekend with my wife and grandson in a studio suite. Clean room, comfortable bed, nice sofa-bed and a kitchen. Great value for the money and close to downtown and all the restaurants in North Austin.
Thank Charles H
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded 3 weeks ago
Dear Charles H,
Thank you for the great comments and 4 star review! We are glad to hear you enjoyed stay and look forward to seeing you again soon.
We are currently remodeling our home, which we expect to take 2-3 months, and needed a place to stay close to home and work. We are very loyal to the Marriott brand (husband had already spent 85 nights at Marriott hotels by March 2017) so...More
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded May 12, 2017
I was very sorry to learn about your disappointing stay!
We work with a reputable pest control service who provides regular preventative treatment and spot treatment for isolated issues. This pest control provider services a very large number of hotels across the country...More
Good location, easy to find. The rooms are well laid out and clean. The beds are firm and bedding is cozy. The postage stamp sized pool is okay. The breakfast is standard. But the rooms need maintenance and updating, especially the bathroom, such as caulking...More
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded April 27, 2017
Thank you for taking the time to provide us with feedback regarding your recent stay. I am happy to learn that you found the hotel clean and comfortable!
I am also very happy to let you know that we are scheduled for some...More
Best thing about this hotel was the check in
Stained kitchen walls
Air vents covered with black mildew in BOTH rooms
Urine stains on the mattress in one bedroom
Emailed the GM and never got a responseMore
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded April 21, 2017
Thank you for taking the time to review your stay with us. Our goal is to provide the cleanest and friendliest hotel possible for each of our guests, and I am very sorry that you were disappointed with your experience.
As I mentioned...More
$105 - $201 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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