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Super friendly staff. They respond to any request regardless how crazy it may be. They always greet you with a warm Texas smile. The pool is a bit small for the size of the hotel. They could use a bit of variety in the breakfast...More
Thank Star B
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded 5 days ago
Thank you for the 4 star review and great comments! We work hard to hire and train the friendliest possible associates, and it's great to hear you enjoyed your time with us.
We look forward to seeing you again soon!
I stayed at this hotel for 2 nights with my husband and 4yo son.
At 5am on the 1st morning a loud alarm started in room 128 (next door, we were in 130). When we called the desk, the lady that answered did not offer...More
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded 1 week ago
Thank you for taking the time to provide feedback about your stay.
I was very sorry to learn about your disappointing experience. While our team has no control over how guests set their alarm clocks, any guest concern should be treated seriously.
Four friends, senior citizens, convened here from the northeast and southeast just to hang out and see the sights. This locale had decent rates as it's not close to downtown which was the venue for the weekend Austin City Limits gala which we weren't attending....More
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded 4 weeks ago
Thank you for the 4 star review and detailed feedback. We hope to see you again soon!
I was only there for a night. I arrived at 2:30am due to a flight delay and still managed to check in smoothly. The room was spacious and clean. The working space faced the wall but the lighting was perfect. The bathroom was slightly smaller...More
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded October 6, 2017
Thank you for the detailed feedback and 4 star review! We hope to see you again soon!
My coworker and I both travel and stay alto at Marriott properties and this by far was one of worst experiences. My AC went out (in Texas summer heat) and the front desk lady told me there were no other rooms available to move too...More
Thank Denise T
Response from Jon L, General Manager at TownePlace Suites Austin Northwest / ArboretumResponded August 24, 2017
Dear Denise T,
Thank you for taking the time to provide feedback regarding your stay. We work hard to provide the cleanest and friendliest hotel possible for our guests, and I was sorry to learn you were disappointed.
We will use your comments as training...More
$91 - $234 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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