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TownePlace Suites Austin Northwest / Arboretum

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TownePlace Suites Austin Northwest \/ Arboretum
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86 Reviews from our TripAdvisor Community

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Showing 84: English reviews
Houston, Texas
Reviewed 2 days ago NEWvia mobile

The beds were horrible. Large groups of men loitering around entrances & around the hotel. Too many other choices & not a good value for the money. Not a hotel I'd associate with the Marriott brand. The location was good for our plans, but we will stay at the adjacent Holiday Inn next time.

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Thank 936FreqTraveler
Houston, Texas
Reviewed December 1, 2016

Me & my wife were travelling to Austin during convocation week in May-2016. Since every hotel during that week is overpriced, we came across this hotel which was within our budget. Stayed here overnight. Good value for money. Room we got had clean bed sheets, comfy king size bed, spacious room, full size kitchen, clean bathroom with updated fixtures. Will...

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Thank anw1986
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to review our hotel. I am very excited that we were able to help you enjoy your stay in Austin. We hope that we will get another chance to serve you again in the future!

Reviewed November 30, 2016

We drove 7 hours to Austin and checked in around 7:00 pm. When we were ready to go to bed, my wife found blood stains on the bed sheets and both bedrooms were not cleaned at all. I complained to the front desk, and the manager just gave me new bed sheets and asked me to change them! Avoid this...

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Thank Regit21
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay and would like to take this opportunity to apologize for any challenges you faced during your time with us. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I have spoken with my housekeeping team to...

Charleston, West Virginia
Reviewed November 9, 2016 via mobile

My wife and I are staying the week to go to the WVU/UT football game. The hotel is a little rundown. It's not as clean as it should be; but it's not a roach motel either. It's just ok. Positives: staff is very friendly, inexpensive, full kitchen Negatives: should be cleaner, needs some updating

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Thank BeersNEers
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

Thank you so much for taking the time to review the TownePlace Suites Austin NW/Arboretum. I understand that our hotel is in need of some updating as we have a renovation scheduled for the end of this year. This does not, however, excuse the cleanliness issues you experienced. I will be addressing this with my housekeeping supervisor. Please let me...

A TripAdvisor Member
Level Contributor
1 review
Reviewed November 3, 2016 via mobile

Traveling out from California and having stayed in a TownePlace here I was excited to find one in Austin for our family trip. However as soon as we got into the room I surprised at the lack of cleanliness and dated rooms. When we were getting settled in I noticed makeup still in the comforters. Swapped those out. Went to...

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Thank A TripAdvisor Member
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay with us and I would like to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I understand that our hotel is...

Houston, Texas
Reviewed October 23, 2016

The room was great. I had a suite which had everything. The bed was comfortable and the hotel had all amenities. The staff offered great customer service. The only complaint is the breakfast area is small and can get crowded at times.

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Thank Ryan E
Reviewed October 15, 2016

If you're expecting anything resembling a Marriott quality stay, skip this one. I opened the door to my room and was immediately met by a strong odor of mold/mildew/or something worse. My friend travelling with me who has sinus/allergy issues had an almost immediate reaction. I called the front desk and was told by the attendant to come back downstairs...

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1Thank 284law
Katy P, Front Office Manager at TownePlace Suites Austin Northwest / Arboretum, responded to this review

I have received the comments from your stay with us and would like to take this opportunity to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I understand that...

Alexandria, VA
Reviewed September 20, 2016

Under new management by Marriott, TownePlace is a decent place for a longer term stay in northwest Austin. The rooms are spacious and the amenities pretty good. The day staff is very helpful (Crystal and Marianna were great in making arrangements for transportation!), but the evening staff is neither welcoming nor fully informed about the hotel and the surrounding area....

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Thank jeffl499
Management response:

Thank you for taking the time to review our hotel. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to hear that the quality of service provided...

Houston, Texas
Reviewed September 18, 2016

At first, I wasn't sure about this place. From outside, it wasn't so attractive hotel. But the from staff was very friendly and made a very good impression. The building itself was a bit outdated but the room was very clean, roomy and comfortable. There was a big work desk and if you need to work in your room, it...

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Thank 171eva
Management response:

Thank you so much for your feedback regarding your stay with us! We work very hard to ensure that each guest enjoys their stay with us and it sounds like we were successful with you. I will make sure to pass along your wonderful comments to my staff. We hope to have the opportunity to serve you again in the...

Costa Rica
Reviewed August 10, 2016

I spent 6 evenings with my wife at this hotel in July. The room we stayed in was comfortable and the location was very nice as it was close to the Domain, many restaurants and plenty of shopping. I had trouble 3 of the 6 days getting someone to clean our room and when you are traveling, this is one...

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Thank WorldAtlasJGalt
Management response:

I have received the comments from your stay with us and would like to apologize for any inconvenience that you may have experienced or felt during your stay. I appreciate you taking the time to let me know about your experience here as we will use it as feedback to improve our service. I am looking into why your room...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Residential style living with the comforts of a townhouse community - Northwest Austin. ... more   less 

Additional Information about TownePlace Suites Austin Northwest / Arboretum

Address: 10024 North Capital of TX Highway North, Austin, TX 78759-5837
Location: United States > Texas > Austin > Northwest Austin
Price Range: $95 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Austin Northwest / Arboretum 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Towneplace Suites Austin Northwest Hotel Austin
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Questions & Answers

Here's what travelers have asked, with answers from TownePlace Suites Austin Northwest / Arboretum staff and other travelers.
2 questions
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Questions? Get answers from TownePlace Suites Austin Northwest / Arboretum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“comfortable bed and pillows”
 of 5 bubbles 733ryanl, Oct 23, 2016 | Read review
“I stayed at studio room and it was big enough for myself.”
 of 5 bubbles 171eva, Sep 18, 2016 | Read review
“I may not prefer to the first floor”
 of 5 bubbles boq598, Aug 10, 2016 | Read review
“Top floor to avoid elephant feet of those above you,..”
 of 5 bubbles airdronepilot, Aug 6, 2016 | Read review
“Rooms in the back are quietest.”
  • Standard bathroom
  • Sleeping area
  • Room from the window
  • Sofa, the best place to watch tv
  • Kitchen area
  • View of the room from the door
 of 5 bubbles oklybb, Jul 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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