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Residence Inn Austin North/Parmer Lane

#77 of 193 Hotels in Austin
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12401 North Lamar Boulevard, Austin, TX 78753
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1 room 1 adult
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Residence Inn Austin North\/Parmer Lane
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81 Reviews from our TripAdvisor Community

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Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The service provided by the staff is good, fast and accurate. I'd say the rooms are clean but rather outdated. The wifi signal is strong in the rooms. The breakfast is quite limited and served on plastic plates, but the waffle is delicious. Recommended to switch-off the AC during the night.

Helpful?
Thank Dannes W
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you very much for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We truly appreciate your feedback as it is our way of improving the overall guest experience. Our goal is to provide our guests with a clean, comfortable room while delivering World Class service and based on your comments,... More 

Pueblo, Colorado
Level Contributor
183 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed October 25, 2015

The lobby is beautiful and the attitudes and friendliness of the front desk staff are above par... But the hotel is in need of updates, a renovation or at least deep cleaning. Carpets were dirty, stain on my curtains as well as accumulating dirt, broken bathroom lighting, old appliances and dilapidated furniture. I usually love RIs because they keep up... More 

Helpful?
Thank LVSquared
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

LVSquared, Thank you for taking the time to complete a review on TripAdvisor regarding your recent stay at the Residence Inn Austin North. We truly appreciate your specific feedback and the kind words about our lobby, as well as, our front desk associates. We pride ourselves on providing exceptional guest service and we are happy that you were very pleased... More 

Plano, Texas
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed August 6, 2015 via mobile

My family and I recently stayed here after our FL. vacation was cut short due to a family emergency in Austin. I was super impressed at the compassion shown to us by the staff and management to our situation. These guys go out of their way for you, above and beyond expectations. We lacked for nothing, excellent space for our... More 

Helpful?
Thank 1kelygirl
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

1kelygirl, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North, as we truly appreciate the specific feedback and comments from all of our guests. Feedback is crucial to our ability to improve the overall experience for each guest, as well as, recognize our team for a job well done.... More 

Brisbane, Australia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 22, 2015 via mobile

I cannot start this review without singing the praises of the AMAZING staff at this hotel. They were everything you would expect of a professional, experienced hotel staff: but on top of that they were so much more. They were super friendly, overly helpful and wonderful people - nothing was too much hassle! The rooms were very clean and nice:... More 

Helpful?
Thank Cinta M
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Cinta M, Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We truly appreciate the feedback that is given and appreciate the opportunity to celebrate a job well done or work on any opportunity that is brought to our attention. Our goal is to provide a clean, comfortable room... More 

India
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 16, 2015

I stayed for 6 weeks here. To start with the positive things, the hotel staff is superb & one of the most friendly I have met with. They try to help as best as they could. Now coming to the negative things. Hotel rooms really need renovation. At least they need to change door knobs - so old & in... More 

Helpful?
Thank AkulAgrawal
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We truly appreciate your candid feedback as it is our only way to improve the overall guest experience. Our goal is to provide our guests with a clean, comfortable room while delivering World Class service and based on your comments,... More 

South Bend, Indiana
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 18, 2015 via mobile

This hotel remains my go-to property each time I'm in Austin. Clean, comfy beds, welcoming staff and great amenities, like pool, exercise room and a Market for those little snacks or to pickup something you may have forgotten. Kitchens are super helpful for those extended stays.

Helpful?
Thank MrsSCG
Robert M, Manager at Residence Inn Austin North/Parmer Lane, responded to this review

MrsSCG, Thank you for taking the time to complete a review of your recent experience at the Residence Inn Austin North. Being referred to as "my go-to property" is the best compliment that we could ever get and we truly appreciate your loyalty. Our goal is to provide a clean, comfortable room while delivering World Class service and we are... More 

Saint Louis, Missouri
Level Contributor
329 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed May 25, 2015

This was a very nice hotel. A pretty good distance north of downtown Austin but a nice neighborhood. Restaurants were a little far away from the hotel. Staff was very nice and friendly. Good exercise room.

Helpful?
1 Thank califken
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. Our goal is to provide a clean, comfortable room while delivering World Class service and based on your comments/ratings, we are very happy that you were extremely satisfied. We will definitely share with the entire team and we look forward... More 

Dallas, TX
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 23, 2015

I'm probably repeating what everyone else has been saying in reviews, but the staff at this hotel is SO helpful and accommodating. I called the hotel a few days before my stay to request an upgrade to a 2 bedroom since I had an extra person with me. It was full at the time but they kept an eye on... More 

Helpful?
Thank Jonathan G
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Thank you for taking the time to complete a review of your recent stay at the Residence Inn Austin North. We truly value feedback from our guests, as it is a great way to measure how we are doing against our goal of providing a clean, comfortable room while delivering World Class service. Based on your ratings and comments, we... More 

Charlotte, North Carolina
Level Contributor
41 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 18, 2015 via mobile

This would be a very good hotel just because of the space in the suites, fireplace, full kitchens, unexpectedly nice pool/spa, but the staff is what takes this hotel to the excellent level. They are cheerful, really go above & beyond with any needs you may have. Close to north Austin tech (Dell & Round Rock 10 min., The Domain... More 

Helpful?
1 Thank Tess C
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Tess C, Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We truly value feedback from our guests as it is the only way to continuously improve our guest experience. We are delighted to hear that we exceeded your expectations, as that is our overall goal with every guest. I... More 

Rio Rancho, New Mexico
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed February 10, 2015

Stayed at this Residence Inn for about six weeks. We were on the third floor with a full kitchen. They have the usual, wonderful breakfast spread every morning complete with waffle iron (and batter), oatmeal, cereals, scrambled eggs, and other items, depending on the day. Sometimes they have breakfast sandwiches, sometimes sausage or bacon, etc. They also have an assortment... More 

Helpful?
2 Thank eyelovetotraveltwo
Robert M, General Manager at Residence Inn Austin North/Parmer Lane, responded to this review

Eyelovetotraveltwo, Thank you for taking the time to complete a review of your stay at the Residence Inn Austin North. We truly appreciate all the kind words regarding individual staff, amenities and the local surroundings. Our goal is to provide a clean, comfortable room while providing World Class service and we are truly excited that we exceeded your expectations in... More 

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